SujashArvostelua 

I recently placed an order from this store for fresh flowers and leaves for puja, along with a frozen item. I opted for next day service and paid a premium price for delivery. Unfortunately, the experience was very disappointing.

Out of the 7 items we ordered, only two were fresh and usable. The rest were either stale or had defrosted during transit, making them unsuitable for use. This was especially frustrating given the importance of freshness for puja items.

I reached out to the customer service team to share this feedback. I clearly mentioned that I was not seeking a refund, but simply wanted to highlight the issue so they could improve the customer experience. It has now been almost a month, and there has been no acknowledgement whatsoever, not even a basic apology.

The lack of quality control and complete absence of customer support response is concerning. Based on this experience, I would not purchase from this store again.

Ordered 4kg mango but received less than 3kg. Sent all details and photos to Lokesh who was completely unwilling to help, constantly asking for photos of the box that I had already sent. Would not recommend to anyone

I have ordered from Sujash 2-3 even though the sugarcanes weren’t always the best but this last order that I made was definitely disgusting because my order came with black mold on the sugarcanes.

I then took pictures and contacted Sujash about it but unfortunately I was met with delayed responses and they wanted me to send the whole parcel of sugarcanes back, there was clear proof of black mold but instead they tried to make it difficult to get a refund.

Now personally me I don’t like to leave rotten moldy food around my house or on my counter so at this point I had throw it away.

This is definitely my last time wasting my money on their products because clearly they do not have a clean environment where they are storing their fresh produce and mind you the order was order on Monday arrived at the E-commerce Tuesday and Wednesday I went to pick them up, sugarcane keeps very well so I’m definitely sure that the person who packed and wrapped them did not care that they sending rotten fruit to a customer.

Personally environmental health should be sent to check on the store because I’ve seen many reviews of rotting fresh produce being sent and the store not taking accountability.

Usually been ordering from SUJASH for some time now last order i received fresh green chillies which had no taste non spicy but dropped it now my recent order i received my order this morning and unpacking my groceries the 3 cans ordered 1 spinach puree 2 chick peas cans were all dented badly and deep and SUJASH still sent it out to me not knowing it can cause fatal bacteria inside the can minor and light dent you might be fine but badly dented and deep dents is unacceptable would be reporting this issue as this can not be taken lightly also i received a call from Nithin from SUJASH regarding stock shortage as i ordered 4 packs and they only had 1 pack still no refund would be making it clear to refund all items missing 3 packs of snacks and 3 tins received badly dented and would not be shopping from them again and i RECOMMEND NOT TO WASTE YOUR TIME AND PREVENT SHOPPING FROM SUJASH purchase else where you’ll be much better off

Extremely poor customer service lacking in any empathy. Ordered mangoes, the delivery guy rang the door bell and left before I could reach the door. Next I could only collect parcel 3 days later - all mangoes rotten. When I reached out to the company, they showed no interest in assisting me - kept saying I changed the delivery date. Refused to refund or exchange. I had had better experience with other providers. DONT BUY FROM THESE GUYS!

My order wasn’t delivered and neither did i get a refund. Pathetic service by Lokesh.

Ordered around 8 products to cook curry for big family occasions, delivery was 7.99 which is expensive but was on time. How ever 2 items where missing. I phoned and was told to take photos of items received delivery note and detail missing items and to forward them in email. I duly did this and git a automated reply they would look into it with there suppliers which is strange and they advertise they are selling the goods. As it was weekend I waited to hear from them I eventually got a phone call on monday evening asking if they could send the items next time I place an order. Seing as I needed the ingredients for the curry I was planning on cooking I refused and asked them to post items out to me which they point blank refused to do and could give me no reasonable reason why they wouldn't when the mistake was theres and I had already paid £7.99 delivery fee. They did agree to provide a refund but I now got to go out and spend more money on another delivery fee to get products they said they would provide. I dont understand how you can't put 2 items in a small box/packet and post them when its your mistake in first place. Especially when you charging a premium for delivery. Needless to say I won't be ordering from them again and would advise anyone who's isn't a business going to do repeat orders to avoid as well. Never been treated like this by any other business online

i would prefer to give them no stars.

saturday march 7th, 2026 i place and order. they take the money and send an email the product will be delivered tuesday march 10th, 2026 between 9am and 6pm.

at 6:12pm no delivery. I email and ask for a full refund. they reply that the item is out of stock.

only it wasn't out of stock when i ordered it or when they took my money.

this business is run by cowboys. do yourself a favour and shop elsewhere.

Update everything received with lots of help from customer service. Half of my order was missed off. None of the chilled or fresh or frozen stuff made it.

Absolutely fantastic company. Excellent customer service.
They contact you about substitutes. Fruit and vegetables always super fresh.
All items with long expiry dates. Loads of choice and great prices.
They sell their own brand products which are top quality.
Even the deliveries are great, quick and well organised.
I am now a regular customer.
I highly recommend Sujash. Thank you

Excellent Indian Products and always got good produce. They have also given a refund immediately if anything has been missing. Appreciate the service they're providing.

Cheeky company I ordered 8 bottles of mustard cooking oil after confirming that it was cold pressed as it said on the label with the company but after delivery found out it wasn’t cold pressed and was for external use After complaining I was told it is used for cooking in India and other countries to which I was extremely disappointed They accepted the return but ended up paying for the postage I shall never shop again with them and also tell my family and friends not to shop with them

Reliable online Indian grocery which does make an occasional mistake but excellent customer services rectify it promptly . One item not available but refund lesser amount but promptly corrected when I spoke to Lokesh .Suran was bad quality with big holes and photos sent. With immediate refund . Packing was excellent with timely delivery with excellent communication from delivery team . Sujash is definitely a reliable company with a nice customer service which is easy to contact . I have shopped with them for long and majority of their veges are nice quality .

The vegetables were always super fresh — I’ve ordered twice, and both times everything was perfect. The quality is truly amazing; I’ve never seen okra and palak this good! The curry leaves come in generous quantity and are so fresh — even the little ones with stems are perfect for rasam 😍.

The packaging is sealed well; I ordered dosa batter, and it arrived fresh. The raw turmeric was excellent too. Sujash brand products are top-notch, especially the ginger and dondakaya 👏🏽👏🏽👏🏽.

I even called the contact number provided, and the person was really helpful and polite. Overall, a ⭐⭐⭐⭐⭐ (and more!)

I ordered groceries from this site and while some items were excellent, my overall experience was disappointing.

✅ Positives:

The fresh vegetables and leafy greens were very good.

Raw mangoes were sent exactly as I requested, and I appreciated the care taken with that part of my order.

⚠️ Negatives:

A 10kg rice bag was delivered damaged, leaking into the box and mixing with a burst ice pack. I had to throw away around 1kg of rice as it was unsafe to consume. The remaining rice was of noticeably lower quality than other brands I usually buy.

Packaging was poor – heavy items like rice were placed together with delicate items (flowers, vegetables), which caused the damage.

Customer service was unresponsive. Although I reported the issue immediately with photos and was told I’d get a response in 24 hours, after two weeks I still had no resolution or compensation.

This experience left me hesitant to place another order. While the produce quality can be good, customers should be aware that packaging problems and lack of follow-up from support can make the shopping experience frustrating.

Always fresh and always gets my order right , great experience all round

Won't recommend! I ordered some stuff and the delivery was missed and figured sujash changed the delivery to another day with dpd and dint inform me. Now there were perishable items in the delivery which went bad and don't even bother calling them because they don't answer. It's 0 percent accountability from sujash and overall a painful experience. I would never order from them.

Out of a delivery of 12 water coconuts only 3 were drinkable, the rest were completely rotten, I emailed and phoned with no response - money spent was lost

I want to rate with no stars but this was not an option

DO NOT TRUST. They were meant to deliver fresh flowers that I had paid for and they just forgot. It was for my wedding. Unreliable. Save your money and time. you’ll find better service elsewhere

**Misleading Website - Wasted My Time**

I had a terrible experience with Sujash.co.uk. Their website clearly advertises free delivery for orders over £35 UK mainland, but at checkout, they still added a £4.99 shipping charge. After emailing them, they simply apologised and admitted the website needed updating — yet expected me to still pay!
I wasted over an hour selecting items and comparing prices, only to be misled. Very unprofessional. Avoid this company at all costs.👎👎👎