SUEZ recycling and recovery UK Arvostelua 

Whether our waste will be picked up on the scheduled day or not seems to be a lottery.

Even though I did speak to Suez representative and explained that I needed the bin delivered to the rear of the Growler Stop. Next to my bins from my other business bins Dartford WMC. The bin was delivered to the front of the Growler Stop. I have moved it 200yds on foot to the rear of the Growler Stop. I hope collections get the memo.

Visited today with some fairly standard household recycling, A TV, wood bits and broken kids games. The staff proved to be patronising, rude and arrogant - several times I had to ask staff to move away from and not peer into my car. I had a working assistance dog with me and needed to ensure she was safe - this was ignored!

Was followed around by a young member of staff who seemed intent on checking every single item, even calling another female member of staff to discuss whether plastic Scalextric track is electrical?!

I asked to speak to a manager, a rude and aggressive bearded man turned up, claiming to be the manager, team leader AND the site manager and there was nobody else on site that I could make any complaint to. I asked if I could make a complaint about the attitude and rudeness of the staff and he stated 'you just have, I'll pass it on' before smirking and telling the staff 'you've been warned'! laughing and joking!

I had to leave some paint thinners on the side as not one member would refer me to the correct COSHH area for the safe and secure disposal of chemicals despite me stating and reading the label which listed - flammable, dangerous for skin and inhalation and potential to cause skin burns. I was shocked by the lack of concern for the safety of other members of staff and public and said this was a 'health and safety issue' and needed addressing - the manager refused to respond!

My request for a formal complaint was laughed off - I asked inside the 'shop' if I could make a written complaint and was told to go and see the same bearded team leader/manager and site manager!!

Shocking treatment of both members of the public and waste safety management, especially chemicals! I have reported this to Enviromental Health to safeguard members of the public and risk to the environment

Suez have emailed me stating the manager will 'raise my concerns' AND reported me to trustpilot for my review as I included personal names on their terrible, rude and unprofessional staff members!
What an absolute joke! Clearly senior management don't take complaints seriously and allow their staff free rein?

Hopefully my complaint to enviromental health regarding the lack of COSHH safety and monitoring on dangerous chemicals will do some good!?

My request for change of service was actioned as soon as possible
Always good service from Suez.

Always easy and prompt with any enquiries.

Response time was slow.

Very good communication skills from the person I spoke to and got to the point straight away.
So much easier than these "Chat" lines that many other companies use.

Helpful reliable

Never exchange skips on the day they are promised.
Forever changing account managers.
Overall very poor service.

The local depot did not come and empty our bin. They emailed on the day they should have collected to say they would do it on Wednesday but never came.
On the following normal collection day they didn't take the full 2-weeks worth of waste

Firstly the email generated by contact us on the portal went to your junk, and now 2 weeks on from phoning yourselves I am still awaiting resolution

No one has replied to my complaint. And our food waste bin still hasn't been collected.

Monthly collection missed and urgent collection not made.

The service we receive when the bins are collected is very good however, if there isn't a driver for whatever reason, we do not get a collection and we do not get notified. I had to contact the office myself to arrange a collection which wasn't carried out until two days had passed. This is not really acceptable as I manage a holiday park and our bins were full.

The information I required was made available, it took a little while to get it but it was worth the wait. Friendly service and a comprehensive response.

Excellent service 10/10 customer service experience

Handled promptly and very efficiently. Would definitely recommend the services Suez offer.

Can, on occasions, miss collections or rearrange, which is not helpful to our business

Had a problem with 2 bin wheels- it was promptly resolved with the supply of 2 new bins.

Great service.