Stutthaus Arvostelua 42

TrustScore 3.5/5 tähteä

3,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Ich merkte erst, als ich auf "Bestellung absenden" geklickt hatte, dass es sich nicht um ein mit den Automobil Herstellern verbundenes Unternehmen handelt. Der Eindruck war dann so unseriös mit zi... Näytä lisää

Saanut 1/5 tähteä

size chart isn't correct at all. The ordered shirts were smaller than stated. Return address is in Lithuania !!! shipping on return is at own cost, 13 euro's from the Netherlands. No promised exchange... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Special offer for all people who love auto motor sport and also enjoy in great and special fabrica as they enjoy the cars. Good for high class gifts for extraodinary people.Nice colors,good choice,p... Näytä lisää

Saanut 4/5 tähteä

Price/quality is good on the Porsche inspired items. Great designs and nice attention to detail - e.g. the steel binders for the tags and the printed neck label instead of a sewed-in with the risk o... Näytä lisää

Yrityksen tiedot

  1. Vaateliike

Yrityksen kirjoittama

Stutthaus is a Germany-based brand focused on apparel and accessories inspired by automotive culture and functional design. We value quality, comfort, and longevity — which is why we work with reliable manufacturers and durable materials made to withstand everyday use. Each product is designed to last, to look neat, and to feel comfortable. We believe in honesty, clear communication, and supportive customer care — both before and after purchase. Thank you for choosing us. We’re always here to help.


Yhteystiedot

3,6

Keskitasoinen

TrustScore 3.5/5 tähteä

42 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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On vastannut 92 %: iin saamistaan huonoista arvosteluista

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Saanut 1/5 tähteä
Stutthaus-logo

Vastaus yritykseltä Stutthaus

Dear Thomas,

Thank you for your review.

We have checked your order and can confirm that it was placed 11 days ago. We also reviewed our customer service inbox and did not receive any message from your email address regarding this order.

If you need assistance or would like to confirm the tracking number of your shipment, please contact our customer support team directly at support@stutthaus.com and we will be happy to help you immediately.

For future cases, we kindly recommend contacting our customer service team first so we can resolve any issue as quickly as possible.

Best regards,
STUTTHAUS Support Team

Saanut 1/5 tähteä

Bonitos diseños

El pedido ha tardado 3 semanas y la calidad deja mucho que desear.
El algodón de las camisetas no es mejor que una camiseta básica de primark y los accesorios de porsche se ven cutres y con impresión de mala calidad que parece falsa.

Nunca más!!!

2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Stutthaus-logo

Vastaus yritykseltä Stutthaus

Lamentamos que su experiencia no haya sido la esperada.

Su pedido tardó más de lo habitual. Normalmente nuestros envíos se entregan en aproximadamente una semana, pero en su caso el envío se retrasó porque uno de los productos de su pedido no estaba disponible en el almacén en ese momento. Pedimos disculpas por las molestias ocasionadas.

También nos apena que no haya contactado con nuestro servicio de atención al cliente para gestionar una posible devolución. Siempre estamos aquí para ayudar y reembolsamos sin problema los pedidos cuando los clientes no quedan satisfechos.

Aunque la gran mayoría de nuestros clientes están satisfechos con nuestros productos, entendemos que puede haber casos en los que la calidad no cumpla las expectativas de todos.

Lamentamos sinceramente su experiencia y le pedimos disculpas por cualquier inconveniente causado.

Saanut 5/5 tähteä

Happy Porsche Fan

Delivery was fast even though I contacted them to change the size. Quality is great, customer support goes above and beyond to help. Definitely will buy again

23. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

warning about this store - stay far away!

This is an absolute disaster and a complete mockery of the customer.
The order was placed on December 10th, intended as Christmas gifts, and arrived after 37 days. Thirty-seven. This wasn’t a shipment from the Moon, just an online store that clearly has no control over anything.

As if that wasn’t enough, one out of three ordered items was missing from the package. After more than 5 weeks of waiting, I received an incomplete order, with no information, no explanation, no apology. Zero responsibility.

The quality of the items that did arrive is another slap in the face. The products are genuinely poor quality, clearly cheap mass-produced imports from China, not the “German products” the store claims to sell. The only item that arrived is without any internal label at all, which speaks for itself. This feels like deliberately misleading customers.

This store is a combination of extreme incompetence, chaos, and complete lack of respect for customers. Ruined holidays, wasted time, wasted nerves, and a strong feeling that I was simply deceived.
If you value your time, money, and mental health — stay far away.

16. tammikuuta 2026
Oma-aloitteinen arvostelu
Stutthaus-logo

Vastaus yritykseltä Stutthaus

Hello Izabela,

Thank you for sharing your feedback.

We would like to clarify a few important points for transparency. The delay you experienced occurred during the peak holiday period, when logistics across Europe were heavily impacted. Our European warehouse experienced temporary slowdowns due to public holidays and increased seasonal volume, which unfortunately extended delivery times beyond the usual standard. We sincerely apologise for this delay.

Regarding the missing item: in some cases, orders are shipped in separate packages, as items may depart from different warehouse locations. This is a common logistics practice, and the remaining item was dispatched in a separate shipment. In such situations, we always recommend first checking how many parcels were sent before assuming an order is incomplete.

As for product quality, we respectfully disagree with the characterization provided. As can be seen from many other customer reviews, quality is one of our most frequently praised strengths. Our products are designed and produced according to European standards, and the absence of an internal label does not indicate inferior quality but rather reflects our minimalist production approach, which complies with EU regulations.

We would also like to note that we were not contacted prior to this review regarding quality concerns, missing items, or a request for support. We are always willing to assist, explain, or resolve issues directly, and many situations can be clarified quickly when communication takes place.

We regret that this experience did not meet your expectations and remain available should you wish to contact us directly to discuss the matter further.

Kind regards,
STUTTHAUS

Saanut 1/5 tähteä

commande 3204

commande 3204
service client nullissime
commande passée le 28/12 il a fallut réclamer l’envoi ! qui ne s’est fait que le 8 janvier
colis bloqué en lituanie 1 semaine et depuis en france bloqué aux douanes !
on est loin de ce que le site vente à savoir savoir faire allemand !
tout vient de lituanie c’est scandaleux !
commandez sur de sites chinois ce sera plus rapide et moins cher !
100€ le sweat je suis écœurée !
je viens de recevoir
encore plus déçue !! qualité tellement médiocre et cheap ! c’est honteux
photo à l’appui qualité scandaleuse pochette avec des traces de colles sur le motif et sweat proche du t shirt en qualité !

28. joulukuuta 2025
Oma-aloitteinen arvostelu
Stutthaus-logo

Vastaus yritykseltä Stutthaus

Hello,

Thank you for taking the time to share your feedback.

We would like to clarify that the delay in shipping was caused by public holidays, during which our logistics warehouse in Lithuania—from where orders are dispatched across Europe—was temporarily not operating. This unfortunately resulted in a longer delivery time than usual, for which we sincerely apologise.

Regarding product quality, as can be seen in many other customer reviews, quality is one of the aspects most frequently highlighted in a positive way. That said, we also note that you did not contact our customer support at any stage regarding the alleged quality issues or to request a return or exchange. We are always open to resolving such matters directly and fairly.

Posting a negative review without first allowing us the opportunity to assist often leads to incomplete or misleading conclusions, which does not reflect our standard customer service approach.

We remain available to help should you wish to contact us directly and discuss this matter properly.

We wish you a pleasant day.

Saanut 1/5 tähteä

Delivery was extremely late.

Delivery was extremely late.
On top of that, customs taxes and fees were not paid, which resulted in unexpected extra charges.
The product quality is very poor.
Overall, a very disappointing experience.

8. tammikuuta 2026
Oma-aloitteinen arvostelu
Stutthaus-logo

Vastaus yritykseltä Stutthaus

Hello,

Thank you for taking the time to leave a review.

First of all, we regret that we are unable to identify your order, as the review is posted anonymously. Unfortunately, this prevents us from verifying whether you contacted our support team or reviewing the specific details of your case.

Regarding delivery delays: during the Christmas period, shipment volumes increased by more than 10×, which did unfortunately cause delays. We fully acknowledge this and take responsibility for the longer delivery times during that exceptional period.

As for customs taxes and fees: all our orders are shipped from within the European Union. If a delivery is made outside the EU, import duties and taxes may apply according to the destination country’s regulations. This is standard international practice and, regrettably, outside of our control.

Concerning product quality, we are genuinely surprised by this feedback, as the vast majority of our customers regularly praise the quality of our products. That said, we always encourage customers to reach out to us directly so we can review the situation and offer a solution where possible.

We remain open to resolving issues and would be happy to assist if you contact us directly with your order details.

Kind regards,
STUTTHAUS Team

Saanut 4/5 tähteä

Fab Porsche 911 T Shirt

I ordered a Porsche 911 TShirt for my husbands as part of his Christmas presents. It was just after the Black Friday sales so did take a wee while to arrive. During the weeks following the order I contacted Strutthaus directly and got a very speedy and helpful response.
Thankfully it arrived in time for Christmas and my husband and I were delighted with the quality and fit of the T shirt. I would happily order from this company again.

23. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Rubish

Rubish! Cheap quality products! Waste of money! I have waited 4 weeks for the products to arrive. One jumper, one hat and a cup. They all coming from Lithuania. It has nothing to do with “german engineering “. The products are very cheap and bad quality. Not even cotton but cheap polyester stuff. Products from Shein highly overpriced. They even don’t have a label to see what kind of materials are made from. To return the products you need to send them an email and wait, because they don’t have an address or phone number. Is stated only Stuttgart, Germany, but all products are made in China and coming from Lithuania by post and takes forever.
I didn’t contact them for a return and I won’t do it as more likely they will not send me back the money. I have seen before this type of business.
So don’t even bother to buy products from this fake-AI generated page.
You’ll regret it!

7. marraskuuta 2025
Stutthaus-logo

Vastaus yritykseltä Stutthaus

Hi there,

Thank you for taking the time to leave a review. We’re genuinely sorry to hear that you feel disappointed — but some of the points mentioned sound more like assumptions rather than issues that were actually experienced with our customer service.

You mentioned that you “won’t contact us for a return as you believe you won’t get your money back”. We fully understand that past experiences with other companies might shape this fear, but it’s not fair to transfer those experiences to us without giving us the chance to help. You have never reached out to request a return or refund, so it’s impossible to judge how we would have handled it — we always process returns quickly and transparently, and thousands of customers can confirm that.

Regarding logistics:
Our operational warehouse is located in Lithuania because it allows us to serve customers across the EU and Northern Europe efficiently — especially as we ship a large volume to Scandinavian countries. This is clearly stated, and it’s a normal setup for many European brands. Our brand identity is inspired by German automotive culture, but fulfillment is handled from our EU logistics centre.

As for product quality:
If any item doesn’t meet expectations, we always encourage customers to contact us so we can assist or organise a return. Without communication from you, we unfortunately had no opportunity to resolve anything.

We are always here to help, and we remain fully committed to customer satisfaction. If you decide to reach out, we’ll be more than happy to assist you promptly.

Kind regards,
Stutthaus Team

Saanut 4/5 tähteä

Price/quality is good

Price/quality is good on the Porsche inspired items. Great designs and nice attention to detail - e.g. the steel binders for the tags and the printed neck label instead of a sewed-in with the risk of scratching.
Delivery time a bit long (Denmark), but quick and good response from customer service.
Advice: Keep good distance to the original brands in your designs to avoid trouble. Your designs are good enough to tand alone👍

20. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Three weeks to receive a T-shirt that…

Three weeks to receive a T-shirt that was in stock—I find that disappointing! On the other hand, good communication with customer service! The quality of the T-shirt is good.

11. marraskuuta 2025
Stutthaus-logo

Vastaus yritykseltä Stutthaus

Thank you very much for your feedback.

We completely understand your disappointment — this November our warehouse struggled to handle more than 10× the usual order volume during the Black Friday period. As a result, many orders were unfortunately delayed, and we sincerely apologise for the inconvenience this caused.

As you mentioned, we always reply to all customer messages within 24 working hours, providing full updates about order status and any possible delays.
We truly appreciate your patience, and we’re very glad to hear that you are satisfied with the quality of the T-shirt.

Thank you again for your honest review — it helps us improve and ensures we’re better prepared for next year.

Kind regards,
The Stutthaus Team

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