Having purchased a new pump 7 years ago as advised by my bathroom fitter as being the best on the market and bombproof, I was mortified when it stopped working today, knowing it was outside the 5... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Having purchased a new pump 7 years ago as advised by my bathroom fitter as being the best on the market and bombproof, I was mortified when it stopped working today, knowing it was outside the 5... Näytä lisää
Yritys on vastannut
Imran was both helpful and knowledgeable. He even provided contact details. On a negative note I knew exactly what I required But Stuart Turner would not supply it to me neither do they have any servi... Näytä lisää
Yritys on vastannut
The service provided by Eddie was excellent and very helpful however we have now had 3 of the same Showermate S2.0 bar TWIN pump replaced in 2.5 years - which we would not recommend. Requested if we... Näytä lisää
Yritys on vastannut
My 2 year old Monsoon pump just stopped working. I phoned and spoke to a technician without any noticeable delay. He was polite and knowledgeable. He explained what was possible over the phone. I sent... Näytä lisää
Yritys on vastannut
Stuart Turner is an internationally recognised pump and water boosting solutions provider with an unprecedented reputation for product innovation, quality and reliability. We provide a complete water boosting capability from shower pumps, to bespoke packaged pump systems meeting the water supply demands of the largest commercial buildings.
47 Market Place, RG9 2AD, Henley-on-Thames, Yhdistynyt kuningaskunta
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 85 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I had a mainsboost iboost V200 pump installed about a year ago and it has developed a minor fault. After my installer visited he passed me on to the manufacturer Stuart Turner to arrange for the fault to be rectified. I dealt with Jason who could not have been more helpful and attentive, explaining exactly how this matter would be resolved. Stuart Turner make great products but it is their customer service and aftercare that sets them apart. Thank you Jason

Vastaus yritykseltä Stuart Turner Ltd
Issue with pressure cylinder on shower pump, Jason was very helpful, patiently waited for photo, diagnosed the problem and provided us with everything we needed to remedy it. Very good service, thank you.

Vastaus yritykseltä Stuart Turner Ltd
Good equipment and trusted advice always provided upon request - recommended.

Vastaus yritykseltä Stuart Turner Ltd

Vastaus yritykseltä Stuart Turner Ltd
Jason was very helpful in resolving the issue with my new monsoon 3 bar pump. No fault to pump but my own power fuse outlet. He ran through a few simple checks and resolved the issue. 5stars

Vastaus yritykseltä Stuart Turner Ltd
Contacted Stuart Turner with regards to a Monsoon Water Pump that was malfunctioning. The engineer I spoke to (Jason) was extremely helpful. Not only did he call me back and email me when he said he was going to, he then talked me though via video call to isolate the problem. He was extremely patient and knowledgeable and although the problem is not fixed yet (as my plumber needs to change pipework), I feel confident that I am in good hands and Stuart Turner has undertaken to replace faulty pump which is just within warranty.

Vastaus yritykseltä Stuart Turner Ltd
Jason went more than the extra mile to explain his diagnosis of my pump problem. He then found my required pump parts and also told me the best places to purchase them. He also helped me with helpful instructions as to how to replace them if I felt up to it! He was brilliant on all counts - an exampe of excellent tech support.

Vastaus yritykseltä Stuart Turner Ltd
Jason Acock responded to my voicemail and listened patiently to my issue. He then stayed on line whilst I did troubleshooting tests, which Jason requested. Jason stayed behind at the end of the day to help with my issue and also pointed me in direction of a recommended a service company I could contact should I require further assistance. 5 Star Service, without any hard sell.

Vastaus yritykseltä Stuart Turner Ltd
A really good and informative training day on home water boosting and shower pumps. Adam Turner was an excellent trainer and it was really interesting to look around the Stuart Turner factory

Vastaus yritykseltä Stuart Turner Ltd
I had an ongoing issue spanning months (with a 3rd party) with my shower/Stuart turner pump (wasn't the pump in the end). They were suggesting it was the pump at fault. I dealt with Eddie M (Tech Support Technician). I have to say that he went above and beyond and spent 45 mins on the phone helping me and provided suggestions on how to diagnose further. I really appreciated his assistance, patience and knowledgable approach and would say to Stuart Turner that he is a prized employee. Thanks again Eddie!

Vastaus yritykseltä Stuart Turner Ltd
Eddie from Stuart-Turner was very helpful and patient. He gave us detailed instructions on what they needed to know from us and what we should do. I hope to have a fully functioning shower pump soon.

Vastaus yritykseltä Stuart Turner Ltd
Friendly staff gave prompt and excellent after sales support service and pump installation guidance. I would strongly recommend Stuart-Turner for pumps.

Vastaus yritykseltä Stuart Turner Ltd
Our Monsoon pump developed a problem and I contacted Stuart Turner Ltd for advice. The Technical Support Technician, Eddie, could not have been more helpful. As well as advice he arranged for a replacement pump to be dispatched the next day. It is truly refreshing to get such service from a great company. Eddie is a credit to the company. Thank you

Vastaus yritykseltä Stuart Turner Ltd
Eddie at Stuart Turner dealt with my problem and rectified it very quickly and very professional , would definitely use this company again and refer my friends.
Keep up the hard work and again thanks for the help

Vastaus yritykseltä Stuart Turner Ltd
What a great day
Good practical advise.
Very engaging,the day flew buy.
Factory tour was brilliant
Definitely recommend to any Stuart Turner installer.

Vastaus yritykseltä Stuart Turner Ltd
My shower wasn't starting properly, plumber advised contacting Stuart Turner. Eddie was really helpful, polite and friendly. He explained clearly how to test the pump, with the result that it's a water flow problem and not the pump. He suggested a pump which would cope with the water flow and also a list of local installers. I will follow this advice - thank you Eddie!

Vastaus yritykseltä Stuart Turner Ltd
i had a major issue that caused flood and bother to my house, and as it was in warranty i reached out to Screwfix who were terrible, and pushed me to stuart turner, after talking to Helen in tech assist and sending numerous images, my problems were resolved with a warranty claim and new pump being sent out - very good service, awesome communications and speedy

Vastaus yritykseltä Stuart Turner Ltd
Excellent customer service by Stuart Turner- when I have the water tank installed as I had been advised wrongly initially by the plumber they came out and advised what pressurised water tank we needed for the property. When I had a recent query they came back quickly and helpfully. Thanks to Jason for his responses and help throughout.

Vastaus yritykseltä Stuart Turner Ltd
The contact at Stuart-Turner was very helpful with a full explanation of the issues around a new power shower.
Also I was provided with a list of local installers.
I feel confident now about replacing the worn-out shower (also a Stuart-Turner shower 21 years old !!!!!)

Vastaus yritykseltä Stuart Turner Ltd
After many years active service, our Monsoon twin shower pump developed a persistent fault preventing it from actuating. Called the customer service team and got straight through to Helen, who diagnosed the problem and explained how to fix it. Armed with the helpful diagram Helen had sent me, a plumbers wrench and bicycle pump, my Monsoon shower pump was fully back up and running within 30 minutes. Thank you very much for your help and exceptional customer service!

Vastaus yritykseltä Stuart Turner Ltd
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