Stuart Turner Ltd Arvostelua 673

I have just had a seriously stressful brand new shower pump installation problem/nightmare experience . A really nice chap from Stuart-Turner Pumps called Jason Acock went above & beyond to help me & my situation. Straight talking & extremely knowledgeable in all things shower pumps . I can more than highly recommend Jason ( this is a 101% recommendation) Cheers Donald Torrance

Jason Acock called me to help resolve an issue with a Techflo pump. He spent over 20 minutes on the call and was clear and concise in his explanation.

The issue was resolved.

Bought a Showermate pump less than two years ago and it has already burnt out. No warranty apparently in place ( only a 12 month warranty) and costing 670 pounds ..Yes 670 pounds to replace .....my electrician tells me that Stuart Turner have a range of pumps ...some are great and some are known to be rubbish. The showermate fits into the rubbish category. Hence it not even lasting two years !! Why would a company as well known as Stuart Turner sell inferior pumps !!! really bad marketing.

UPDATE 1st February 2026 .... Got a very rapid response from Customer Services at Stuart Turner (ST) . It would appear that the wholesaler gave me the wrong information!! the guarantee is in fact for three years. ST are paying for the dead pump to be returned to them so they can see what went wrong. They are also checking the installation of the new pump to make sure that this is all in order and I am hoping that I will get my money back for the new pump!! so far they have been excellent ..so fingers crossed we will have a happy result .. MY thanks to Jason and Matt .

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UPDATE !!! March 2026 :not really the result I was hoping for. Got into a discussion between Stuart Turner and my Plumber about the installation of the pump that burnt out / the stuart turner report said it was due to faulty installation which invalidated the warranty. My plumber disputed this and says they are just trying to wriggle out of taking any responsibility for the burnt out pump. So as you would expect, I am caught in the middle . I did request a ex gratia payment towards the cost of the second replacement pump , but this was denied . So as anticipated !! I have ended up taking the entire hit on this unfortunate saga. Over a thousand pounds spent with Stuart Turner plus installation fees...Not been my finest experience to be honest. i think the word OUCH is appropriate !!

Pumps are hugely overpriced but that’s ok because in exchange you receive Unprofessional advise, poor customer service, very little effort to resolve an issue and lots of excuses to invalidate warranty. Avoid at all cost !

When I got through the service was good and I was able to solve my problem. The issues for me were that the pump shouldn't jam when it hasn't been used and the delay in getting through to a human was too long

A year-old shower Pump broke down, and thanks to Jason from Stuart Turner The matter was quickly resolved.

Regards,
Gianluca

Hi remember to sign register your pump we didn't pump only lasted under a year leaking from the pump housing for a £800 pump you would think it would better than that so will be looking elsewhere for a better manufacturer

Great support from the team (rick in sales who helped troubleshooting my issue) and Jason in Tech support who confirmed the issue and ensured I got the correct part to repair my mainsboost system.

Excellent customer service from Turk, he helped me resolve my matter very quickly.

Jason Acock responded to my call regarding a monsoon pump which had stopped working. Jason was extremely helpful and easy to talk to. After listening to my issues with the pump Jason guided me through some troubleshooting tests. Thankfully with his guidance/advice the issue was resolved. I have no hesitation in giving Jason 5* for customer care.

Call waiting times could be looked at to further improve customer experience.

Had a problem with my shower pump, I spoke to Jason who was just brilliant, talked me through everything and didn’t make me feel like I was an idiot,
Really helped solve the situation.
It can take a while to get through on the phone but that is because they give every customer individual assistance. They actually sort the problem rather than passing it to someone else.
Well done

In the past I would have recommended Stuart Turner for shower pumps. Now I am not so sure.

We have a Monsoon twin 3 bar shower pump installed in May 2025 by our plumber. It wasn't used until about 6 weeks later because we had to wait for an electrician to do their install. But it all worked perfectly to begin with.

About 4 months later it just stopped working completely and just made a buzzing noise.

My parents have a Stuart Turner pump that has been going strong for 10 years, and that one is a much cheaper model.

Stuart Turner have been in touch so I am hoping to get a satisfactory resolution to this.

I had a problem with my Power Shower and all things were pointing to the 3 Bar Monsoon Pump, working with Stuart Turners Technical Team they helped and advised how to test and identify the problem and it turned out to be a faulty Shower Cartridge, even though the problem was not theirs they still helped to resolve the issue

Adam was such a great trainer and made it a great experience with the factory tour and the slide shows answering any questions we would ask
We would definitely recommend this training thank you Adam

Went to Stuart Turner Ltd.
The feel of the staff on the production line was excellent, they obviously love working here.
Adam made us feel most welcome and the training was excellent.
It was a Grand Day Out!!!

I purchased a brand new Showermate Eco 1.5 shower pump in October 2024 and registered the 3 years warranty with Stuart Turner withing 3 days of receiving the item. The pump has begun showing signs of failure within couple of months with loud noise including struggling to pump the water to the taps with the expected added pressure. I contacted the manufacture Stuart Turner to report the issue and asked for help. Tech Assist requested that I provide a copy of the invoice/proof of purchase along with the Warranty. I did and they came back to me rejecting all responsibility and telling me that the registration should not have gone through in the first place (via their own system, that is). The reason being is that the item was purchased on Ebay - I repeat this was a new item, never used. According the Stuart Turner (Matt and Jason ) Ebay's platform isn't considered as an authorised retailer for their product. My question is why did they then allow the warranty registration for 3 years in the 1st place only to refuse to honour it with a year of the product failing to operate therefore not fit for purpose? Very dishonest and misleading. Now I have to purchase another shower pump and pay for a plumber again to fix it. It will certainly not be a ST pump. Avoid ST at all costs. Their so called warranty isn't worth the paper it is written on. Useless!
Again, your pathetic response doesn’t cut. I really wonder how you are still in business if this is how you run it.
As far as I’m aware warranty processes are a key part of the what is called commonly SOP - company's Standard Operating Procedures.
This tells me you are running a non compliant business with inconsistency. How dare you hold customers liable for your own maintained system which grant 3 years warranties and yet you fail to honour, blaming where the item was purchased. Why was this not flagged at the time warranty registration? I don’t this you’ll get away with this for much longer. I wish I could give a rating below 0.

We recently experienced a leak with our Aquaboost V200 system, installed two years ago and still covered under warranty. I had the pleasure of speaking with Jason Acock in Customer Support. Jason demonstrated excellent professionalism by thoroughly taking down all relevant details and proactively outlining the necessary information and photographic evidence required to expedite the arrangement of an engineer visit. Resolving product issues is a critical element of customer satisfaction, and the prompt, well-organised service we received from Jason is a credit to your organisation. It ensures our continued loyalty and makes future recommendations of your products an easy choice. Our sincere thanks to Jason for his invaluable help.

Jason specifically was so helpful and got a problem resolved that has been ongoing for months, in a matter of days! Incredible service and so patient with me trying to figure out the pump system in the final hour on a Friday. Thank you again!

The customer aftercare and support was outstanding!
We had a fault with our pump, and contacted the customer service team, their efforts and guidance were beyond expectations - Eddie McCreadie was the agent supporting our case, and arranged a replacement in a very timely manner.

Thank you.

Firstly the Freephone!! I had phoned the land line & whilst ‘hanging on’ realised that there was a cheap option! Just as well because technical issues take some time to explain.
Once connected & speaking to Helen, I was put at ease and Helen’s tech knowledge & patience soon sorted the problem with my shower pump!