Our engineer Jon Thompson, immediately made our first service with Stovax Glazco a very trusting&pleasant experience.He was very professional, he respected our flooring and property 100%. After doing... Näytä lisää
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If you are serious about getting a wood burner/stove check out Stovax, in my opinion their range is outstanding. I’m so happy with my Riva2 40, designed and manufactured in Great Britain (Exeter)... Näytä lisää
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Jon Thompson came to attend to an issue with our Gazco Fire today. He phoned ahead to say what time he was due to arrive, he was very polite as well as very knowledgable about the appliance. He identi... Näytä lisää
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The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirt... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Stovax Gazco
Yrityksen kirjoittama
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Yhteystiedot
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Yhdistynyt kuningaskunta
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
4,7
Erinomainen
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service
Tim Smith arrived on time. Made a thorough job of mending our gas fired stove. Extremely helpful and polite. Replaced the faulty valve....checked everything over thoroughly. Respectful of our property. Would definitely recommend. Thank you so very much it's nice to see the stove working again .
Alison Cossins
Kirkbymoorside
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Alison
Thank you for your 5-star review.
I am pleased to hear that our Engineer Tim was able to efficiently and effectively fault diagnose and fix your stove, so you can now just sit back and enjoy what is a fantastic gas stove.
I’ll pass on your comments to Tim as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Ray (Engineer) visited to check on our…
Ray (Engineer) visited to check on our gas fire which we had been told by another service company was unlikely to be repaired economically. Ray identifed two small servce items that had been overlooked and we now have a beautiful gas fire. Thankyou Ray and Stovax Gazco.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Michael
Thank you for your 5-star review.
A major benefit of having our engineer service and fix your fire is that not only are they excellent engineers, but they are trained in all our products, which allows them to fault diagnose and fix your fire quickly and efficiently, which in this case, stopped you from having to replace the fire.
I’ll pass on your comments to Ray as I know he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Vogue Medi T Eco multi fuel stove.
Vogue Medi T Eco multi fuel stove.
We bought this stove in October 25 and it was installed on the 26th by a HETAS installer. When we lit the stove properly after the initial smoke test being done I was horrified to see that the paint on the stove had all tarnished. It looked like it had gone rusty! I went back to the shop I purchased from and they agreed this was very unusual and not right. This should not have happened and thought there must be a defect in the paint. We filed a warranty claim with Sovax who are not admitting there is a problem and basically blaming me for the condition of the stove as they say it has been wiped with something. Well it's ridiculous if you can't wipe it to make it look nice and clean with a damp cloth. Ash has a habit of blowing out and landing on it so it never looks clean.
I find Stovaxs reply to be utterly ridiculous. They obviously try to worm their way out of solving problems by blaming the customer. I am furious as this was not a cheap stove and apart from the paint it also is very tricky to refuel without smoke coming into the room. Stovax have not even offered to come out to look at the paint on the stove to ascertain whether there could possibly be a defect in the paint. This is a joke.
They are happy to take your money but don't want to know if there's a problem. I bought a stovax as I thought they were a good reliable company abd they would have good customer service. How wrong can you be.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Please let me assure you the Stovax Heating Group are dedicated to the design and manufacture of exceptional stoves and the quality of our aftercare. I am therefore sorry you have not experienced this.
I have spoken to our Warranty Department, and we are in the process of arranging for our engineer to come to site to investigate the refuelling spillage and to look at the likely cause of the marking on the finish of your stove.
The Warranty team will be in touch shortly to discuss a visit date.
Kind regards, Customer Care
customercare@stovax.com
Excellent service
Gary came to service my gas fire. He was punctual, efficient, friendly, and knowledgeable.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Fiona
Thank you for your 5-star review.
We always appreciate it when customers take the time to write a positive review.
Gary, like all our engineers, takes great pride in the work that he does, I will therefore forward your comments as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent service from Reza
Excellent service from Reza. Provided helpful advice to my elderly father on the most efficient use of his fire and the remote stater
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Vincent
Thank you for your 5-star review.
It is always lovely to hear that one of our service engineers has spent time not only servicing the fire but explaining to your elderly father how he can operate it correctly. Leaving you and your father with the peace of mind that he can use his fire effectively
I will pass on the comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Great service from the engineer…
Great communication from the engineer Ray, arrived as advised, quickly confirmed the fault with the fire and changed the part. Left area clean and tidy.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Ted
Thank you for your 5-star review.
We are really pleased that you are happy with the level of service provided by our Service engineer Ray, and that you can now sit back and enjoy the fire knowing it is working correctly.
I will pass on your comments to Ray as I know he takes pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Excellent Annual Service
Your service engineer, Reza, did such a good job on our RIVA2 gas fire. Working hard, cleanly and fully explaining the process. In particular he was so much better than the written manual at explaining how the fire works using the remote control. First class job.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Peter
We are pleased to hear that our service engineer Reza has helped with understanding the best way to use your fire to get the optimum performance, as well as fully servicing the fire so it is looking and working like new.
I will pass on the comments to Reza as I know he will be pleased.
Kind regards, Customer
Care customercare@stovax.com
Engineer knowledgable and punctual.
Shane Bush was punctual, knowledgeable and worked out the problem quickly.
He worked to solve the primary issue and even though another problem manifested itself he solved this quickly and installed new parts.
All now seems to be well.
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Stephen
Thank you for your 5-star review
The great thing about arranging for one of our engineers to attend your appliance is that they are all trained thoroughly on all our fires and stoves. This allows them to fault diagnose quickly and efficiently, and with their vans full of stock fix the issue then and there.
I will pass on the comments to Shane as I know he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Thank you Gary for repairing our gas fire
Thank you to Gary for repairing our gas fire. I had lost the will to live after British Gas failed to repair it after 3 attempts. Gary was friendly, professional and talked me through everything. He was a breath of fresh air! The call centre staff are amazing too.
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Kim
Thank you for your 5-star review
Stovax Gazco Ltd has worked hard over the last few years to make sure that arranging for an engineer to visit is as easy as possible and once on site, our engineers do a 5-star service.
It is therefore great to hear that not only did our Service team in the office do an amazing job, but when Gary one of our Senior Engineers came to site he managed to quickly and efficiently resolve an issue which British Gas could not.
I will pass on your comments to the Service team and Gary as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Reza was extremely polite
Reza was extremely polite, he carried out the service on our gas fire. He worked efficiently and ensured that the room was kept clean and protected from dust and left everything tidy before leaving.
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Patrick
Thank you for your 5-star review.
I am really pleased to hear that you are happy with the quality of the work our engineer Reza carried out. He like all our engineers take great pride in leaving your fire working and looking like new.
I will pass on your comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent service
Shane called ahead with clear timings. When he arrived he was polite, professional and did the work beautifully with clear explanations of the issue and keeping everything clean.
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Thank you for your 5-star review
It is always pleasing to hear what a great job one of our engineers has done.
Like all our engineers, Shane takes great pride in providing a first-class service and really appreciates it when people take time to write a positive review.
I will therefore pass on your comments to Shane as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Professional and efficient service
Reza was professional and efficient throughout the visit. He thoroughly explained the process from start to finish.
Would highly recommend
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Mark
Thank you for your 5-star review
We take pride in the quality of our service, so it is lovely to hear what a great job our service engineer Reza has done.
I will make sure I pass on your review to Reza as I am sure he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Yearly service
Jan 29th visit from Tim Smith
Had our Gazco Riva serviced today by engineer Tim Smith.
Phone call before arrival which was at our request .
Tim arrived on time he was polite and courteous .
Got straight on with the job , protected the floor and all his tools remained on the sheet he had laid down.
All very neat and tidy.
He talked us through everything he was doing and answered any questions we had.
You could tell he was very experienced and had a great deal of knowledge in his chosen field .
A very polite lad, a true professional and a pleasure to have in our home.
We only ever use Gazco now for all our servicing and needs, each engineer has been fantastic.
A service second to none and worth every penny.
Thanks Tim for visiting and looking after us
Julie Cooper
York
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Julie
Thank you for your 5-star review
All our engineers work hard to give you the 5-star service we are so proud of and Tim is no exception.
It is also great to hear that you use us for all your servicing needs, we will therefore look forward to you booking with us again next year.
I will pass on your comments to Tim as I know he will be pleased you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
Shane did an outstanding job repairing…
Shane did an outstanding job repairing and servicing our fire Its working better than when it was new. Amazing engineer and great guy.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Glen
Thank you for your 5-star review.
Occasionally you might have an issue with your fire or stove, but our team of highly trained engineers, like Shane, will fault diagnose onsite and with their van full of parts fix the issue immediately, leaving you with a fire working as good as new.
I will pass on your comments to Shane as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent Service.
Excellent booking service.
The site engineer (Ray) was very professional, pleasant and courteous.
He explained every stage of the works and when finished left the area clean and tidy.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Steve
Thank you for your 5-star review
It is great to hear what a fantastic job our Service Engineer did on site. Ray, like all our engineers, takes great pride in the work that he does. I will therefore pass on your comments to Ray as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Ignition problems continue
I’ve been dealing with Gazco for over a year about ignition faults on two Gazco Loft gas fires. Both units have had serious ongoing problems.
Customer service has been extremely slow, with months between replies and vague promises to “be in touch shortly” that go nowhere.
Gazco sent an engineer, but within weeks the fire failed again, so the issue was not fixed. I am now out of pocket for parts and repairs(beyond the cost of the fire) with no reimbursement and no resolution.
Very disappointed with both the product reliability and the after-sales support.
This has went fair beyond the normal after sales support. If you can reply to my email, that would be much appreciated. I see replies on trust pilot are more timely than email.
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Ryan
Please except our apologies that we haven't provided the 5-star service we are so proud of. but please be assured we do take the quality of both our products and aftercare seriously.
It is unusual that a fault reoccurs after one of our Service Engineers has visited, so our Warranty Manager will be in contact with you today to discuss the issue and to arrange an engineer’s visit.
Kind regards, Customer Care
customercare@stovax.com
My fire would not ignite …an engineer…
My fire would not ignite …an engineer called Jon Thompson came to fix it …He was so polite ,efficient and identified the problem relatively quickly ..He tidied up as he went along …explaining the problem to me ..I have no complaints whatsoever about his efficiency
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Janice
Thank you for your 5-star review.
We always appreciate it when people take time out of their busy schedules to write a 5-star review. We know all our engineers like Jon are fantastic and do a great job, but it is lovely when our customers feel the same.
I will pass on your comments Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Stovax propane gas fire repair
We had our gas fire repaired by the stovax engineer. He arrived on time when he said he would and was very polite, removed his shoes without asking and was extremely professional in the way he carried out to the work. Thoroughly checked the fire over, fixed the problem and reassembled the fire to perfection. All working again now great job.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Richard
Thank you for your 5-star review.
I am so pleased that you were happy with the professional manner of one of our service engineers and that he resolved the issue, allowing you to enjoy the fire working and looking as good as new.
I will pass on your comments to the relevant engineer as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Shane did a professional job with care…
Shane did a professional job with care and kindness
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Mr Leach
Thank you for your 5-star review.
We are delighted to hear that our engineer did a great job serving your fire.
Your comments will be passed onto Shane, as he will be pleased to know you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
Magnifique poêle à bois 🪵 esthétique…
Magnifique poêle à bois 🪵 esthétique installé depuis un mois, dans l âtre de notre ancienne cheminée de 1826 🤩 nous avons réalisé de très belles flambées 🔥 et en toute sécurité !
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Cher Rem,
Merci pour votre avis 5 étoiles.
C’est formidable d’apprendre que vous aimez votre poêle à bois et qu’il complète votre cheminée d’origine qui est là depuis 1826.
Nous adorons voir nos foyers et poêles dans leur nouvelle maison, surtout s’il s’agit d’un cadre traditionnel. Donc, si ce n’est pas déjà fait, veuillez envoyer des photos sur www.stovax.com/review, où vous aurez une chance de gagner le coût de votre produit lors de notre tirage au sort.
Cordialement, Customer Care
customercare@stovax.com
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