Our engineer Jon Thompson, immediately made our first service with Stovax Glazco a very trusting&pleasant experience.He was very professional, he respected our flooring and property 100%. After doing... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
If you are serious about getting a wood burner/stove check out Stovax, in my opinion their range is outstanding. I’m so happy with my Riva2 40, designed and manufactured in Great Britain (Exeter)... Näytä lisää
Yritys on vastannut
Jon Thompson came to attend to an issue with our Gazco Fire today. He phoned ahead to say what time he was due to arrive, he was very polite as well as very knowledgable about the appliance. He identi... Näytä lisää
Yritys on vastannut
The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirt... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Stovax Gazco
Yrityksen kirjoittama
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Yhteystiedot
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Yhdistynyt kuningaskunta
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
4,7
Erinomainen
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service when replacing our stove…
Great service when replacing our stove under warranty the engineer Kenny went above and beyond tidy work and very polite the trainee was also excellent great service highly recommended.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Roy
Thank you for your 5-star review
It is lovely to hear that Kenny did a great job. Like all our engineers, he takes great pride in his work, so I will pass on your comments as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent Service from Reza – Stovax Gazco
I would like to express my appreciation for the excellent service provided by Reza from Stovax Gazco.
Our fireplace stopped working while still under warranty, and the company handled the situation very efficiently from start to finish. An engineer was arranged promptly, and the issue was resolved without any hassle.
Reza was extremely professional, knowledgeable, and courteous. He carefully explained what had caused the problem and took the time to show me how to use the fireplace properly to get the best performance from it. He made sure everything was working perfectly before he left and answered all of my questions clearly.
We are very pleased with both the customer service from Stovax Gazco and the high standard of workmanship provided by Reza. Thank you for such a smooth and professional experience.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Vaishali
Thank you for your 5-star review
I am so pleased you are happy with the great service and repair done by Reza. He, like all our engineers, really work hard to make sure you get the best out of their visit and that they leave your fire or stove looking and working like new.
I will pass on your comments as I know Reza does appreciate them.
Kind regards, Customer Care
customercare@stovax.com
Stovax Vogue Midi Wood Eco
The switch to the Stovax Vogue Midi Wood burner was a big improvement – much more heat stays in the room, it’s efficient, uses less wood, and creates less dust. The installation was quick and tidy and I would highly recommend both the Stovax Vogue Midi Wood burner and the Home Heat installers.
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Emma
Thank you for your 5-star review
The Vogue range of solid and multifuel stoves, including the midi version you have chosen, are beautifully stylish stoves with a wide viewing glass, high efficiency and great heat output, so it is not surprising you love your new stove.
Don’t forget, we really love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
I will also pass on your positive comments to our independent retailer Home Heat, as I know they will be pleased you are happy.
Kind regards, Customer Care
customercare@stovax.com
Excellent and efficient service
Service engineer arrived promptly at 8.20 and fixed the problem within 15 minutes. Excellent service.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Christopher
Thank you for your 5-star review.
With their extensive knowledge of all our products and a van full of stock, our engineers can always quickly identify any issue and resolve it immediately, leaving you with a fire working like new
I will pass on your comments to the relevant engineer as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Jon thompson
Our engineer Jon Thompson was excellent. Genuinely bothered about resolving our fire fault, arrived on time, explained the error , resolved it and was tidy and polite. Thank you
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Mark
Thank you for your 5-star review.
It is lovely to hear what a great job our engineer did resolving the issue with your fire.
Jon like all our engineers takes great pride in the work that he does, always wanting to leave a fire or stove working and looking like new and the customer happy.
I will pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Gas log fire repair
The engineer came to repair our gas /log effect fire. He arrived in the time slot arranged, was efficient in identifying the problem and replacing the part , was clean and tidy and explained what the problem was. Cleaned up the fire and left things in a good state of repair.
The only thing was that it was a long time to get the appointment . From before Christmas to mid February - not the engineers fault .
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Fiona
Thank you for your 5-star review.
Apologies it took longer than we anticipated to visit, unfortunately when you contacted us on the 24th of December, we then closed for Christmas until the 5th of January, and due to unexpected seasonal demand, the engineers covering your area were fully booked until February.
We are however really pleased that you are happy with the quality of the work carried out by our engineer and that you and your husband can now sit back and enjoy the fire again.
I will pass on your comments to the relevant engineer as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Problem solved - really excellent service.
Although it took 5 weeks for an appointment, the Engineer did a superb job and fixed our stove which previous service engineers had said was beyond repair. I am, naturally, delighted with Gazco’s service.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Philip
Thank you for your 5-star review.
Apologies it took longer than we anticipated to visit, but we had a spike in demand in your area which has meant that our engineers were already booked.
However, we are really pleased that you are happy with the level of service provided by our Service engineer, and it is great that we have been able to fix your stove when other engineers were not able to. I will pass on your comments to the relevant engineer as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
I’m beyond delighted! Gazco eStudio 135R is fabulous
Just had the Gazco eStudio 135R electric fire fitted and I am even more delighted than I knew I would be! It looks amazing, it’s perfect for my home, apparently cheap to run & has a 4 year warranty.
I’ve just moved into a new build home and was initially disappointed that I couldn’t have a gas fire installed (my previous home had a Gazco Riva2 gas fire which was fabulous) so when I saw the Gazco electric fire I knew I would be happy.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Thank you for your 5-star review
It is great to hear how much you love your new fire.
The Estudio 135R fire is a beautiful landscape electric fire, and with its realistic log fuel bed, beautiful LED flames effects and a 2-kw heater, it’s a great way to bring a warm and glowing ambiance to your living room.
We really love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Happy with the service
Happy with the service. The engineer was friendly and communicated well.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Bernie
Thank you for your 4-star review
All our engineers take great pride in the work that they do, so I will make sure your comments are passed to the relevant engineer, as I know they will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Gas Fire Repair
As per all Stovax/Gazco engineers that have attended my house Tim Smith did a great job. Not only replacing parts but also paying attention to seals etc to ensure the fire would operate efficiently. The fire looked like new after the glass was cleaned thoroughly . Was great to have it working again after the cold spell.
Very professional and helpful.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Thank you for your 5-star review
It is always pleasing when a customer appreciates the 5-star service our engineers provide.
Tim, like all our engineers, takes great pride in making sure when servicing a fire or stove, he leaves it looking and working like new.
I will pass on your comments to Tim as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Customer service?? Yes, it turned out very well.
Maybe it's me but I don't think Gazco's customer service is acceptable. Our gas fire is less than 2 years' old and has developed a problem. I contacted Gazco nearly a week ago and was told an engineer would be in touch. The fire is under warranty. Today I emailed again asking when it was likely to happen, pointing out that it is midwinter and it is the primary source of heating in our living room of two late 70 year olds with health issues. The response was a terse "will be in touch at least 2-3 weeks in advance of an appointment being available." That will be a minimum of 4 weeks then without sufficient heating, Can't get anyone else to repair it, of course, as it wil invalidate the warranty.
Update: the power of Trustpilot!! Gazco contacted me today and arranged an urgent engineer visit which resolved our problem. Thanks for pulling out the stops for us Gazco.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Alan
Thank you for updating your review, and we are sorry that you had felt the need to write a negative one in the first place.
Although we prioritise warranty claims, all our engineers work on a 2-week schedule, this means that unless there is a cancellation, our engineers are fully booked for that period. Also, if there is a spike in demand lead-times can be longer as the engineer can be booked up past the two weeks, currently this is the issue in your area.
Luckily our engineer was working close to your property on the day you posted your review, so we were able to arrange a visit at the end of the day.
Please note. it would not have invalidated the warranty if your own gas safe registered engineer had repaired the appliance.
We are pleased however that we were able to resolve the issue for you quickly and that you and your wife can enjoy the fire again and I will pass on you positive comments to the relevant engineer.
Kind Regards Customer Care
customercare@stovax.com
Tim B phoned me as to when he was…
Tim B phoned me as to when he was arriving,very clean and tidy nothing was to much trouble.Excelleny service would recommend
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Michael
Thank you for your 5- star review.
It is always lovely to hear that a customer is happy with the quality of the service our engineer carries out and that you would recommend Tim for his work.
I will pass on your comments as I know Tim will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Communication was good
Communication was good. Reza, the Engineer who did our service, was extremely nice, very efficient and thorough.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Thank you for your 5-star review
It’s great to hear that you are happy with the service provided by our engineer Reza. I will pass on your comments as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Great service job by Tim B
Great service from service engineer Tim B, very thorough, neat & tidy service on our stovax gas fire.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Richard
Thank you for your 5-star review.
We take great pride in our aftercare service and so I am delighted that you are pleased with the excellent work our Engineer Tim provided. He, like all our engineers, works hard to make sure you get the best out of the visit.
I will pass on your comments as I know TIm will appreciate them.
Kind Regards Customer Care
customercare@stovax.com
After contacting Stovax about a problem…
After contacting Stovax about a problem with my log fire a visit was arranged and when Shane Bush arrived he found the problem within 5 minutes of opening up the front of the stove. The service engineer ( from a different company ) who replaced the pilot assembly back in June some how managed to bend the plate behind the oxypilot assembly causing the pilot not to ignite.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Alan
Thank you for your 5-star review.
It is great to hear that our engineer resolved an issue caused by a 3rd party engineer.
One of the great things about using our service and warranty engineers is that their technical knowledge of our fires and stoves allows them to quickly fault diagnose, and with a van full of stock resolve any issues immediately.
I will pass on your comment onto Shane as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Gas Fire Service
The engineer (Ray) arrived at the start of the reserved time slot for arrival. The was quick and efficient, checking gas supply and flue. Everything was detailed photographs. Very professional.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Alistair
Thank you for your 5-star review
We take pride in the quality of our service, so it is lovely to hear what a great job our service engineer Ray has done.
I will make sure I pass on your review to Ray as I am sure he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Poor customer services
Bought a gazco slimeline gas fire just under 2 years ago. 6 weeks ago stopped working - wouldn't start. contacted the customer service as under warranty - eventually passed to the 'service' team, where the advisor has taken constant prompting to arrange anything. Engineer finally came out - identified a loose wiring issue which he said was a manufacturing error (which is never ideal in a gas product), but didn't have the parts to fix it. Was told advisor would contact us promptly - didn't. more chasing and eventually managed to sort a visit out but not for another 9 days. no apologies at any point. The fire is our main heat source in our living room and in freezing conditions and a young family not great. Standards both in manufacturing and aftercare seem to be very poor
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Allen
We are sorry that you have an issue with your fire and that you do not feel you have received the excellent service we are proud of.
However, you completed the online warranty claim form on the 13th of January, and our engineer attended on the 30th (you were unavailable for the earlier date we offered)
Usually, our engineers can fix an issue while they are onsite, but unfortunately the valve is not van stock, as it must be factory set before fitting. It was for this reason we have arranged a revisit next week on the 12th.
Although we prioritise Warranty claims, all our engineers work on a 2-week schedule, this means that unless there is a cancellation our engineers are fully booked for that period. Therefore, a two week wait from claim to visit is average for a warranty call.
We are confident that our engineer will be able to resolve the issue, and you will again be able to enjoy your fire.
Kind regards, Customer Care
customercare@stovax.com
Thorough service visit
We were having a problem with the ignition of our 4 year old Gazco gas fire and had called for an engineer to visit with the fire still under warranty. We had had the fire serviced regularly under our BG contract service. However, when Reza arrived to replace a part, we discovered what a full service really entailed. He did a very thorough job and spent over 2 hours with us and went over all the operations of the fire again. We were very impressed and have arranged an annual service for the future - it’s definitely worth it. Reza was a very hard worker, efficient, pleasant and helpful. We were very pleased with all he had done for us.
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Suzanne
Thank you for your 5-star review.
When our engineers service any of our fires and stoves they will not only give it a deep clean, fault diagnose and fix any issues but will run full safety checks to make sure all is working as designed. They will also take the time to explain the best way to use your fire or stove to make sure that you get the best performance from it.
And finally they make sure they leave you with a fire or stove which works and looks as good as new.
I will pass on your comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent job!
I had engineer, Tim Smith here today to fix my Gazco fire. He was very professional and diagnosed the problem and replaced the necessary parts. He did a really good job and the fire is looking better than it did before..
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Anne
Thank you for your 5-star review.
I am so pleased to hear that Tim provided a great service and repair. He, like all our engineers, really work hard to make sure you get the best out of their visit and that they leave your fire or stove looking and working like new.
I will pass on your comments as I know Tim does appreciate them.
Kind regards, Customer Care
customercare@stovax.com
Burning too richly
Had an issue with our log burner whereby our supplier had initially made a very good attempt to resolve it but in the end they were excellent in promptly referring the issue to Stovax.
The Fitter named Reza arrived right on time and quickly had our stove stripped, fixed and reassembled.
Reza was a most humble,courteous and knowledgable gentleman and even reassuring, he removed his shoes without even being asked upon entering our newly refurbished Listed little cottage!
Reza is a most wonderful ambassador to Stovax and i am also reassured that Stovax clearly care about their aftersales service. I am very impressed by our dealership at Fireplace-Fitters in Essex from whom we purchased our stove, Stovax themselves and most importanly, Mr Reza.
I strongly recommend them all."
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Ian
Thank you for your 5-star review.
Reza, like all our engineers, is a fantastic ambassador for our company.
With their strong skill set and pride in their work, our engineers are one of the main reasons we can offer the 5-star service we are so proud of.
I will pass on your comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
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