Our engineer Jon Thompson, immediately made our first service with Stovax Glazco a very trusting&pleasant experience.He was very professional, he respected our flooring and property 100%. After doing... Näytä lisää
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If you are serious about getting a wood burner/stove check out Stovax, in my opinion their range is outstanding. I’m so happy with my Riva2 40, designed and manufactured in Great Britain (Exeter)... Näytä lisää
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Jon Thompson came to attend to an issue with our Gazco Fire today. He phoned ahead to say what time he was due to arrive, he was very polite as well as very knowledgable about the appliance. He identi... Näytä lisää
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The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirt... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Stovax Gazco
Yrityksen kirjoittama
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Yhteystiedot
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Yhdistynyt kuningaskunta
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
4,7
Erinomainen
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Efficient service
Jon arrived on time and maintained our fire efficiently. Gave helpful advice.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear John
Thank you for your 5-star review.
We are delighted to hear that our engineer did a great job serving your fire.
Your comments will be passed onto Jon, as he will be pleased you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
Lovely well made well finished product
Lovely well made well finished product, we were looking fir a slim line uncomplicated design this was the perfect fit meaning we could construct a chimney breast and install the fire without being intrusive of floor space within the room, roll on winter now.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Patricia
Thank you for your 5-star review.
We have a number of slimline fires to choose from, all designed to reduce the footprint of the fire but still give you the heat and wow factor that every living room needs. We are therefore glad you are pleased with yours.
We love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Excellent service
We are most impressed with our Sheraton 5 gas stove. It has instantly become the centre of attraction in our living room, everyone who sees it comments on how nice it looks and like us can't keep their eyes off it. Great delivery time and he quality is top class, our suppliers Staneway should also be praised for super quick delivery and excellent installation time. Would I buy again? Of course 100% yes
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Bill
Thank you for your 5-star review
We are so glad you are impressed with your new Sheraton 5 Gas stove, and we agree it is a stunning looking stove and a great feature for any living room.
It is also lovely to hear what a professional job one of our independent retailers has done, in helping you decide on a suitable fire and then installing quickly for you. I will pass on your comments to Stanegate Stoves as I know they will be pleased.
And don’t forget we love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Job no. 1951596
Tim B was very polite, knowledgable, efficient, clean and tidy. All questions answered and nothing was too much trouble. He serviced and fixed our faulty gas fire in about an hour. It’s looking and working better than ever. Will definitely use Stovax & Gazco again.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Thank you for your 5-star review
It is great to hear what a good job Tim has done.
Like all our engineers he takes pride in the quality of the work that he does, so it is lovely to hear you are pleased with the service he provided and your fire working better than ever.
I’ll pass on your comments to Tim as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent service
The StovaxGazco service engineer was very friendly, extremely knowledgeable and very efficient. He took his time and made sure his work was done thoroughly and safely. He explained what he was doing and replaced parts that needed replacing. This is the second time this engineer has been to us and he is excellent! The fire has always worked well after his visit, we cannot fault him! A very nice guy who does a thorough job! A credit to the company.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Beth
Thank you for your 5-star review
It is great to hear that our engineer Tim has again done a fantastic job servicing your gas fire, and we agree he is a credit to the company.
Tim like all our engineers takes great pride in fully checking and cleaning your fire, resolving any issue and leaving it looking and working like new.
I will pass on your comments as I know Tim will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent Customer Service
Yes - I found Gazco team to be really helpful - and giving good advice about parts I needed for my gas stove. They also responded quickly to any queries I had.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Liz
Thank you for your 5-star review
At Stovax Gazco limited we take great pride in the quality of our aftercare service. This includes the ease of purchasing parts.
With a dedicated team more than happy to help over the phone, email or live chat, and a website where you can easily purchase your parts. You and your engineer will quickly get your fire or stove working like new.
I will pass your comments onto the team as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Great Service Engineer Shane BUSH
We have just had our Logic HE gas fire serviced by Stovax engineer Shane BUSH. We have had local companies service this fire in the past who have not completed a good and trustworthy job. This year's engineer, Mr BUSH, has carried out a great job, he was thorough, clean and knowledgably. We have had Stovax service the fire twice now and would never allow anyone else to carry out this task in the future. Thank you Shane and Stovax, another great job.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Phil
Thank you for your 5-star review
When you choose to have one of our engineers to service the fire, you not only get an excellent well-trained engineer like Shane, but your fire also gets a full safety check and a thorough clean. Leaving you with a fire which looks and works like new.
I will pass on your comments to Shane as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Long wait for engineer visit but Engineer excellent
We were disappointed we had to wait 3 weeks for the engineer’s visit to fix our gas fire, especially during the cold weather. However when the engineer did visit he was courteous, knowledgeable and was able to fix the gas fire. The work area was covered with a dust sheet and kept clean and everything left tidy.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Kevin
Thank you for your 4-star review.
It is lovely to hear what a great job one of our engineers did resolving the issue with your fire and that it is again working as designed.
Unfortunately, the winter months are always the busiest for all heating engineers and we are no exception. This does mean lead-times can be longer than expected, especially if there is a spike in demand in your area as the engineer will already be fully booked.
I will pass on your comments to the relevant engineer as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Derek Thomas, Engineer
Derek Thomas, your engineer who come to service our fire and replace the pilot ignition was extremely professional, knowledgeable and friendly. He was able to answer all our queries and left the service area clean and tidy. What a fabulous employee you have, keep hold of him, he’s a star! Many thanks, Mike & Lesley, Middlewich.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Michael and Lesley
Thank you for your 5-star review.
We always appreciate it when people take time out of their busy day to write a 5-star review. We know all our engineers, like Derek, are fantastic and do a great job, but it is lovely when our customers feel the same.
I will pass on your comments to Derek as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
That your service is excellent
The technician REZA was excellent when servicing my fire
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Hugh
Thank you for your 5-star review
We take pride in the quality of our service, so it is lovely to hear what a great job our service engineer Reza has done.
I will make sure I pass on your review to Reza as I am sure he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Delighted to have Jon Thompson repair my gas fire..
Delighted to have Jon Thompson repair my Gazco gas fire today 10/03/26 very professional and a credit to Stovax & Gazco..
On a personal level you couldn't have gotten a nicer guy, very friendly, genuine, and respectful too. Thank you to Jon, and stovax & gazco for such a great service, would happily use again.
Many Thanks to the team.. Paul T.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Paul
Thank you for your 5-star review
It is great to hear that you will book a service with us again due to the excellent work our engineer Jon has carried out.
Jon like all our engineers takes great pride in his work and makes sure that he always treats you and your property with the utmost respect.
I will pass on your comments as I know Jon will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Difficult fitting completed perfectly
We had been having problems with a gas fire, and Derek Thomas from Stovax came to replace it. The old fire had been cemented into the wall, and Derek laboured for ages to free it without causing any damage to the wall. He stayed long after he should have stayed, to ensure the job was done, and cleared up leaving the place immaculate. We now have a beautiful new fire.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Chris
Thank you for your 5-star review
It isn’t very often that we can’t resolve an issue with an existing fire under warranty, but when that is the case, we will always work with the customer to come up with a suitable alternative, in your case this was a new fire which Derek fitted.
Derek, like all our engineers will always go the extra mile to make sure that a customer is left happy with a fully working fire or stove.
I will pass on your comments to Derek as I know he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Jon Thompson the service Engineer
Jon Thompson the service Engineer. Did an excellent and efficient service to my fire, as I requested.
He explained when complete how to get the best heat radiation from the fire by using the low flame height since the coals radiate the heat and not the flames.
I did not know this.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear George
We are pleased to hear that our service engineer Jon has helped with understanding the best way to use your fire to get the optimum performance, as well as fully servicing the fire so it is looking and working like new.
I will pass on the comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent customer support from Stovax Gazco engineer
Excellent customer support from engineer Reza, who replaced a faulty part on our new gas fire. He was incredibly courteous and helpful, and carried out the repair and subsequent safety checks in very close detail.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Patrick
Thank you for your 5-star review.
We always appreciate it when people take time out of their busy schedules to write a 5-star review. We know all our engineers like Reza are fantastic and do a great job, but it is lovely when our customers feel the same.
I will pass on your comments Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Very helpful- thank you kenny
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Thank you for your 5-star review.
We are delighted to hear that our engineer did a great job serving your fire.
Your comments will be passed onto Kenny, as he will be pleased to know you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
The company took nearly five weeks to…
The company took nearly five weeks to get an appointment. The first hour was charged at £170.00 how that can be justified I do not know! They removed a faulty part replaced it with a new part £156.00 so a total in excess of £300 for one hour really not great.
Do your homework on costs of spare parts and labour charges before buying the initial item.
I not the response from Stovax but at the same time we had an issue with our dishwasher Bosch charge £109 for the engineer including one hour on site and travel and their parts to complete the repair were £29 and the service from phone call to completion was 3 days!
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Phil
Unfortunately, over time and with use parts do wear, and in the case of your electric fire which is approx. 7 ½ years old, a consumerable part did need replacing.
The cost of all replacement parts have increased over the last few years in response to the increase costs in energy, raw materials etc and is not unique to Stovax Gazco but reflects the current economic climate.
Although as a company we do try and keep costs down, there have had to be increases, especially in parts like the power unit (which was replaced) as we cannot make them ourselves.
When completing the online form requesting an engineer to site, we clearly state that the fee of £170 covers the callout, travel costs and the first 60 minutes onsite, and any parts required are quoted onsite by the engineer.
We are pleased however that our engineer has been able to successfully fault diagnose and fix your fire.
Kind regards, Customer Care
customercare@stovax.com
Faulty fire from new
Engineer Jon Thompson came and did an excellent job. He took the fire completely apart to find the problem and fixed it there and then. Great attitude and went the extra mile. Highly recommend Jon !
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Rebecca
Thank you for your 5-star review
It is great to hear what a fantastic job our Service Engineer did on site. Jon, like all our engineers, takes great pride in the work that he does. I will therefore pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Very happy Stovax customer
Tim B was on time, efficient, clean and left our stove looking like new.
Thanks Tim!
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear John
Thank you for your 5-star review.
We are delighted to hear that our engineer did a great job serving your fire.
Your comments will be passed onto Tim, as he will be pleased to know you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
Excellent level of Technical Support Provided
The level of help provided by the technical team in diagnosing and working to fix a problem was exceptional. Not only did their advisor provide detailed information, but liaised with a third party vendor to further diagnose and then provided steps to progress.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Phil
Thank you for your 5-star review
Our Technical team are always happy to help you or your engineer with enquiries and technical information.
The team have been fully trained on all our appliances and will try were possible to help your onsite engineer fault diagnose and resolve the issue based on the information you provide. They also have a large range of technical guides which they can send you to help, and if your engineer still can’t resolve the issue, they can arrange for one of our Service engineers to visit.
I will pass on your comments to the team as I know they will appreciate them.
Kind regards, Customer Care
customercare@stovax.com
gas stove…
Following the service of the gas stove the engineer was excellent the fire looks like new
He was professional informative and friendly
Very pleased with the result
Thank you
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Lyn
Thank you for your 5-star review
We take pride in the quality of our service, so it is lovely to hear what a great job one of our service engineers has done.
I will make sure I pass on your review to the relevant engineer as I am sure he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
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