Our engineer Jon Thompson, immediately made our first service with Stovax Glazco a very trusting&pleasant experience.He was very professional, he respected our flooring and property 100%. After doing... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
If you are serious about getting a wood burner/stove check out Stovax, in my opinion their range is outstanding. I’m so happy with my Riva2 40, designed and manufactured in Great Britain (Exeter)... Näytä lisää
Yritys on vastannut
Jon Thompson came to attend to an issue with our Gazco Fire today. He phoned ahead to say what time he was due to arrive, he was very polite as well as very knowledgable about the appliance. He identi... Näytä lisää
Yritys on vastannut
The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirt... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Stovax Gazco
Yrityksen kirjoittama
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Yhteystiedot
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Yhdistynyt kuningaskunta
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
4,7
Erinomainen
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Storax Gasco fire servicing
Shane is a very efficient engineer. He serviced the fire for us cleaning all the parts that needed to be done. He showed me how to look after the fire effectively and how to change the battery if required. A very pleasant person to have in the house.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Nigel
Thank you for your 5-star review
It is always pleasing when a customer appreciates the 5-star service our engineers provide.
Shane, like all our engineers, takes great pride in making sure when servicing a fire or stove, he leaves it looking and working like new.
I will pass on your comments to Shane as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Very friendly and professional
Jon Thompson (the engineer) called to say he was on his way and swiftly got to work (annual service). Ensured carpet was protected and tidied up after himself. He found the pressure was slightly reduced and advised accordingly. Very friendly and professional plus patient when my dog tried to assist him!
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Gemma
Thank you for your 5-star review
It is great to hear what a fantastic job our Service Engineer did on site.
Jon, like all our engineers, will take great care with not only your fire, property, and occasionally a family pet, he also takes great pride in making sure he leaves your fire or stove working and looking like new.
I will therefore pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Kenny - Gazco fire repair
Kenny was excellent! Finding engineers who truly know their stuff can be tough, especially with brands like Gazco, but Kenny definitely does. He is highly professional and extremely polite. Having had some pretty bad experiences, I can honestly say I’m so relieved to have found him.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Gemma
Thank you for your 5-star review
We are sorry to hear that you’ve had bad experiences with your own engineers, but pleased that when you finally approached us, we were able to send one of our Senior Engineers to site, where he easily diagnosed the fault.
We will now be working with you to arrange a revisit with Kenny, so we can get your fire looking and working like new.
I will pass on your comments as I know Kenny will be pleased.
Kind regards, Customer Care
customercare@stovax.com
John the gas fitter was briliant from…
John the gas fitter was briliant from phone call coming .to leaving house explaining how things work will allways request him from now on
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear David
Thank you for your 5-star review
We always love to hear what a great job one of our service engineers has done, and it is the quality of our engineers which allows us to offer the 5-star service we are so proud of.
I will pass on your comments to Jon, as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent service carried out by Derek Thomas
Excellent service carried out
On time very clean and professional.
Explained problems with remote.
Carried out all checks on fire.
Very professional and pleasant technician.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Graham
Thank you for your 5-star review
We take great pride in our aftercare service and so I am delighted that you are pleased with the excellent work our engineer Derek provided. He, like all our engineers, work hard to make sure you get the best out of their visit.
I will pass on your comments to Derek, as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent service from Tim B
Excellent service from Tim B who had an expert knowledge of the model of electric stove and was able to quickly identify the problem and replace the part which failed. The floor was protected and shoes removed from the outset. Tim was thorough and cleaned and oiled moving parts to secure a quieter experience. Many thanks.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Stuart
Thank you for your 5-star review
It is great to hear that Tim did an excellent job servicing your stove.
Our engineers are trained on all our fires and stoves and with a van full of stock, they can resolve almost all issues then and there. They will also clean your appliance, making sure it is left looking and working like new.
I will pass on your comments as I know Tim will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Amazing Service
We purchased the Onyx Fusion fire which arrived on time and was sealed extremely well. However when the fire was fitted, we quickly identified that the log set didn't light up. As soon as we raised the issue, Stovax got in touch swiftly to identify the problem and they booked in an engineer to come out at the earliest opportunity. The lady from the customer service and booking team was efficient, extremely knowledgeable and polite. The team also called us to try and diagnose the problem before the engineer came out. Engineer Tim came out to see us, he was punctual, friendly and he got straight to work to try and fix the issue. I appreciated his determination to identify the problem and despite any challenges, he found the problem and got the logs working for us, which was such a relief. Unfortunately the cables had been tied together too tightly in the factory, causing the cable that should've lit the logs to disconnect. Tim B was very helpful and we were left feeling assured and confident that the Stovax team would be at hand incase we ever needed them in the future. We love the fire and we are grateful to the Stovax team and to Tim B for sorting out our issue swiftly. It really did relieve our stress.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Amie
Thank you for your 5-star review
It is very rare that one of our fires has an issue on installation, but when that is the case, we will always work with the customer and installer to resolve the issue as quickly as possible.
Sometimes all it takes is a quick call from our technical department to see if the issue can be resolved by the installer, and if that is not successful, the customer will always be prioritised for a visit by one of our service and warranty engineers.
It is great to hear that our engineer Tim was able to fault diagnose and resolve the issue with your Onyx fusion Electric fire, so it now works as designed. Allowing you to just sit back and enjoy what will be a stunning addition to your living room.
And remember we love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Tim was excellent
Tim was excellent - very pleasant manner, phoned as promised arrived on time and was very respectful to my home. I can see a big difference to my fire it looks new.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear David
Thank you for your 5-star review
All our engineers, including Tim, take great pride in the quality of the work they provide, making sure that all appliances they service are left working and looking like new.
I will pass on your comments to Tim as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Spare parts which arrived damaged twice…
Spare parts which arrived damaged twice were dealt with in a fast no quibble manner
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Thank you for your 5-star review
It is unfortunate when the Independent Couriers damage an order they are delivering on our behalf. But as you have seen, if advised of the damage within 48 hours, we will always organise an immediate replacement.
Kind regards, Customer Care
customercare@stovax.com
Excellent service
Excellent service.
Professional and thorough job carried out by Shane Bush.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Rob
Thank you for your 5-star review.
It is great to hear that our engineer Shane has done an excellent service on your fire or stove.
It is the quality of engineers like Shane, which allow us to offer the 5- star service we are so proud of.
I will pass on your comments to Shane, as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Highly Recommend
Paul Pascoe arrived exactly on time and was very polite throughout the process. He carried out the service of our fire in an extremely professional manner and left the area in a clean and tidy condition. This service is highly recommended.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Martyn
Thank you for your 5-star review
We take pride in the quality of our service, so it is lovely to hear what a great job our service engineers Paul has done.
I will make sure I pass on your review to Paul as I am sure he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Tim B arrived from Stovax to ssdvice…
Tim B arrived from Stovax to ssdvice our gas fire today. He called us before he got here with an ETA and was bang on time. He was polite knowledgeable and extremely professional leaving our fire cleaner than when he got here. Well done Tom and well done Stovax.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear John
Thank you for your 5-star review
We take pride in the quality of our service, so it is lovely to hear what a great job our service engineer Tim has done.
I will make sure I pass on your review to Tim as I am sure he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Riva 2 issue fixed with no fuss. Happy customer.
I had an issue with my Riva 2 4 which once communicated to Stovax via my installer was dealt with quickly and to my satisfaction. The customer service team were proactive and professional and Shane the engineer was on time, professional and fixed the issue without fuss first time. A good experience all round.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Paul
Thank you for your 5-star review
Occasionally, over time and use, parts can need replacing. We are therefore always happy to come to site to resolve the issue under either warranty or a service call.
Our warranty team work hard to get engineers to site as quickly as possible and all our engineers like Shane are trained to a very high standard, so they can quickly and efficiently fix any issues, leaving your appliance working like new.
I will pass on your comments to Shane as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Fantastic service
Fantastic service! Brilliant price! Our studio 22 fire wasn't working, Contacted Gazco who arranged for their engineer, Tim to visit. Lovely guy, very knowledgeable and helpful. Tim did a full service and replaced pilot light and some faulty wiring and had our fire fixed within a couple of hours. Would most definitely recommend Gazco, and Tim! Thank you so much, we are now toasty warm again
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Rachel
Thank you for your 5-star review
It is great to hear that Tim was able to get your 16-year-old Studio 22 gas fire working again.
The benefits of having our engineer to site is that they have not only been trained on all our products but with a van full of stock, they can usually get your fire looking and working like new on the first visit. Allowing you to sit back and enjoy the fire again.
I’ll pass on your comments as I know Tim will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Two gas valve faults and shocking service
Gas fire supplied but after a few weeks use had horrible smell and then an error message which meant that I couldn’t use it. Contacted company as it was under warranty. Was told it would take about six weeks for an engineer to visit. Charming helpful engineer visited and identified gas valve fault, Fire worked for a few weeks before a further error message. Unhelpful customer service who said they would contact me in another month with a date they could visit. No sense of urgency, no sense of my diary or that I had had no gas fire for virtually whole winter. Charming engineer visited again hugely apologetic and clearly having to cover extended region because of staff shortage. Another gas valve fault to blame. Attempts to get a refund of some sort not responded too.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Heather
Please except our apologies that you didn’t receive the quality of service that we pride ourselves on.
It is unusual that a new fire has any issues in the first few months after being installed, and even rarer that we must revisit.
We do make these fires here in Exeter, but certain components like the valve are purchased, and though tested before production, they can on occasion fail in the field due to a fault with the part.
I will however contact you directly to discuss your complaint. As, though December and January are the busiest time of year for all heating engineers and we are no exception, we should not have taken so long to resolve the issue with a new fire.
Kind regards, Customer Care
customercare@stovax.com
Stovax 5 is a beautiful centrepiece to our home.
Why did we wait so long to replace our old fireplace? Our new Stovax 5 has completely transformed the look and mood of our living room. It’s cast iron solid quality, yet small enough to fit perfectly in our space, and warms everywhere in minutes. We’d recommend this stove, and the guys that installed it, to anyone.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Barry
Thank you for your 5-star review
It is lovely to hear how much you like your new Stockton 5 Multifuel stove.
With its traditional style and cleanburn technology it is a great looking, highly efficient, low emission stove which is a fantastic addition to any living room.
We love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Annual Gazco Service…
Yesterday we had the Annual Service done on our Gazco Fire and were very pleased when were told it would be Tim Branscombe, he always does a very thorough efficient joband always very helpful - thanks Tim always a pleasure to see you.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Mr Clarke
Thank you for your 5-star review.
It is great to hear that you have, for a few years now, booked your annual service with us, and our service engineer which covers your area has done an excellent job each time he has visited.
I will pass on your comments to Tim as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
If you are looking for a professional
If you are looking for a professional, reliable, service with a smile, look NO further.My 20 year old gas fire works and looks like New. Thanks Ray for your excellent work, this guy, had all the spares and advice. Who could ask for more, thanks again.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Mr Clarke
Thank you for your 5-star review.
It is lovely to hear that our engineer Ray has managed to get your 20-year-old Riva 67 gas fire, working and looking like new.
We always try and hold replacement parts for as long as we can, so where possible we can extend the life of your fire. Also, by having your fire serviced annually by one of our expert engineers like Ray, it ensures the fire is fully cleaned, safety checks carried out, and any replacement parts required are already with the engineer.
I will pass on your comments to Ray as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Jon the engineer called before hand to…
Jon the engineer called before hand to confirm when he would be arriving which was nice to give me the heads up. Jon was polite and professional and is a credit to the company. He took the time to explain the work he would be carrying out and an estimation on how long it would take great service would definitely recommend and be using again for our next service.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Thank you for your 5-star review.
It is great to hear that our engineer Jon has done an excellent service on your fire or stove and took time to explain everything clearly.
It is the quality of engineers like Jon which allow us to offer the 5- star service we are so proud of.
I will pass on your comments to Jon, as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Gazco Logic HE gas fire – “The perfect solution…”
WOW! Made so much more of a difference than we could’ve expected. Having received very poor and expensive advice 2 decades ago we carried out a tremendous amount of research and every expert or home owner bought sung the praises of Gazco.
It didn’t take long to see why, it’s added to the ambience with it’s modern but unassuming design, easy to use, takes the chill off the air and kicks it into next week in a matter of minutes.
We love it! The ease of use with the remote is a game changer, and now no longer have to turn the central heating up for the whole house and just warm the lounge perfectly
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Thank you for your 5-star review.
It is great to hear how much you love your new Logic HE gas fire. It is a fantastic fire, with the option of manual, slide, or as you have chosen, the remote-control ignition,it gives you instant heat and warms the room in minutes.
We love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.