StorageMart Arvostelua 

How is this type of price gouging even legal? It should be criminal the amount they increase your rent to. Nothing else to say but what a garbage company. Closing my account after the rent went from $179 to $339 in only 1.5 years. All of this while offering new monthly rates for $150-$170 for the same size unit. So they know people won’t want to move their stuff every 4 months and they take advantage of you. It is the definition of bait and switch.

TRUST all of the 1 star reviews concerning this company's 'rent increases'. You'll start out paying a normal, reasonable rate and then you'll be hit with multiple price increases some within the same year. How you can justify $235 PER MONTH for a small unit is absolutely insane.
-Edmonton, AB Canada

I want to give a huge shout-out to Maria and Y for their outstanding customer service at the StorageMart on River Road in NJ. They are knowledgeable and personable, making every interaction a pleasure. As a customer for over a decade, I’ve found their assistance invaluable, especially during my recent switch to another unit. Thank you both for going above and beyond—I truly appreciate all your hard work!

Ray on 134th Pl, in Olathe did an awesome job in getting us into a perfect unit just in time before winter. He helped us determine the size and space we needed and worked with us on getting in right away.

I used this storage location for 2 years and My experience was very satisfied. The front desk representative Ms. Madie is a very polite, helpful, and a
wonderful person, very professional, tactful, a great asset to your company. It was a pleasure dealing with her, Ms. Madie is an employee that exceed expectations. Thank you so much for treated me with respect and consideration. Sincerely, a happy customer.

Lucas was extremely helpful, and helped us make our final decision on our storage unit after showing us one in every size (without getting annoyed). He was very informative on everything I had questions about. He deserves a raise!!!!!

There was a problem with the auto pay as I entered my newly acquired credit card since my old card expired. There was no notification of this missed payment till 5 days later in which the company charged me an extra 66 dollars for a 173 dollar monthly rental fee! That’s over 38 percent of the total cost!! Beware Renters!!

Renting a storage unit from the Blue Springs location was simple, fast and very reasonably priced. The unit was clean and ready for me to use. I appreciate knowing my items are safe. Recommend this company for storage needs!

I would like to give Lauren H. A shout out for her customer service skills,they are outstanding,very professional and compassionate...we need more of her in this world ....thank you for making my call this morning delightful ...💯

They removed the $20 increase!

StorageMart on Mapleview Drive, Barrie is clean, dry, temperature controlled, well lit, & has good security including good access times. When moving is exhaustive & unexpected situations arise it's such a relief to have great staff who go the extra mile with customer service. Shaun, the site manager is polite, professional & attentive to the happenings on site & quick to deal with anything that arises. Olina, whom I've dealt with the most, is always cheerful, energetic, & quick to assist - whether it's staying late to greet us when an extra unit was needed ASAP, or even with small matters like lending a charging cord! She makes every encounter not only enjoyable & lighthearted, but easy & smooth no matter what it is. It's the exceptional customer service that turns a well run facility from great, to excellent. Well done!

I was in panic because I couldn't get my key out of the lock on my unit. I went to the office and Mel came right out to help, he was able to cut the lock off and lucky for me he had new locks for sale at the office.
Mel is a kind man and is always eager to help.

Thank you,

Kerrie

I rented a unit a few months back at the New Berlin location. I was told that my annual rate was $289 by the woman who setup the lease. After a couple months, my rate was raised by $58. I just spoke to the Property Manager of the New Berlin location. He told me that rent increases were in the fine print. I said I asked many questions and fully understood that my ANNUAL rate would be $289/month. I asked why these astronomical increases were not mentioned during lease setup. His reply "we do not mention the rent increases during lease setup because if we did, no one would sign a lease with us." I said that seemed pretty shady and would like to speak to a manager or someone in corporate. He repeatedly asked why and I told him I would like to discuss his attitude in email/phone call and the price increases with someone higher than him. He replied that I have an attitude problem. Yes - as a paying customer, I am upset with this treatment, however there was no yelling, name calling, profanities, or anything on my part to be rude or out of line. Questioning their antics is not an "attitude problem," however only points to his lack of professionalism and customer service.

We had a good experience with StorageMart #605 on Bandera. Good service, easy access and reasonable prices.

I left my belongings at the storage facility back in 2013, thinking I would be back in a year or two. As it turns out, when I went home to help I ended up staying there for 11 years. During the entire time that I stored my property, the managers were extremely kind and helpful, especially Mike. Mike I can't tell you how much of a blessing you have been to me over the years. May God continue to bless and keep you and yours always. Linda

Facility is great, staff supportive.
Thanks!

Simply amazing from start to finish. Shrub End Colchester Unit. Super staff, polite, smart, helpful, nothing too much trouble. Everything explained clearly and followed up by email if required. Unit was clean dry and everywhere well lit. Access was easy even on top floor and security first class throughout the whole complex. Prices were very reasonable. There were no comparable units anywhere for 20 miles and so many of those were dirty and just a large metal container in the middle of nowhere without ample lighting and with muddy access.
I would not hesitate to use them again, cancellation simple and ok at last minute on end of the month used. Terms and conditions easy to understand. Would not hesitate to use them again any time. Special thanks to Rhys the manager for his endless patience.

What a great and safe storage place, People were attentive and respectful and were able to answer all my questions and concerns.

Clean, dry and secure. Jack is very helpful.