Steven Eagell Toyota Arvostelua 

Bought a car from the Canterbury dealership back in June this year.
I did some research on the car and found out it had an outstanding recall so mentioned this to Harry who was selling me the car and was told it would all be sorted out before I picked the car up.
On the day I picked the car up I asked about the recall and was told it was all done, I even have an email from them confirming it.
To my surprise I have received a letter from Toyota saying the recall on my car has not been done.
I rang the service department at the Canterbury dealership and they confirmed it hadn't been done.
I've rung and emailed trying to get hold of Harry the salesman but have had no reply. It seems I was lied too which is very disappointing.

Christian Lowe,
Amazing service, he was so supportive and compassionate after my sisters RTC he was brilliant made the process of buying another car so easy. We are so grateful 🙏 Thank you restored my faith in human contact.

I will definitely be back to buy another vehicle from you in the near future. You are a great person to purchase a car from. A human being it's been just what it just should be. Thank you, you are the best.

I recently purchased a Lexus NX350h from Ipswich Lexus and am very happy with the car. This is my second purchase from the dealership and I must thank Phillip for his exceptional service and dedication in sourcing the car and dealing with any queries that I had.

To start with I did not really have any issues whilst obtaining my first and 2rd car through Steven Edgell. I did get a lot of calls and emails about upgrading and did once. Although that is irritating, it’s to be expected, as it’s a business. However, I changed jobs and was not driving as much (meaning I did not need the car I had) so obtained a settlement figure with the car finance the garage helped me set up, which is a Toyota car finance service. After doing this I got a call from the garage saying I should come into them and they would buy back the car. I did look around and there were other ways of selling the car and ending the car finance, but I didn’t want extra work. So, giving the car back to them seemed like the simplest thing to do. I went in on the 27/10/25 and signed an agreement, and was informed by them that they would pay off the car finance, and I would get a small amount of money back. My next payment for the finance plan was the 3/11/25, so I called the finance department up and informed them that they would be receiving payment and cancelled my next payment. However, no payments have been made, and it is now 6/12/25. I have called the garage asking to speak with the manager and not received a call back. I managed to email the individual who I did the paperwork with. There was a long delay in responding, and he said he had been sick. I asked the reason that the payment had not been received. He apologised and said that he would progress the payment which would be up to 10 working days. That time passed and I emailed the individual again expressing upset and he stated that I needed a new settlement letter. I had to call the finance team and did this and have raised a complaint. I have then sent in the settlement letter and asked for confirmation payments will be made. I have received no response, other than my case is currently in complaint. They have my car and have had it since 27/10/25 and I have been told I should still be making payment on the finance. The only issue with this is, if I had continued paying back the finance, the garage would still have the car and their final settlement would become lower every month. Is this not wrong. They were able to transfer ownership of the car back to them within days of having the car, but still not paid out the money that is required for the car finance or me, and this effects my credit rating. I now have another car, expecting this would have been addressed within the first week. So, I suggest, don’t sell you car back to this place because you’ll end up with a lot of stress and bad credit, or you’ll still be making payment on a car you don’t have anymore.

2013 Toyota Auris Hybrid touring sport 97000 miles no major work ever needed but coming soon what a car

Had my car picked up today by Ian from Steven eagle Toyota Cambridge for a full service Hybrid health check and MOT. Great experience from start to finish, thanks Ian. Connor was my service advisor and I was kept informed through out the time my car was at the garage. Richard my technician did a video of the health check. This was very informative and made me aware of issues around the corner. I especially liked the video part as you could see exactly what Richard was highlighting for attention soon. All in all a great experience as always tell you how things are. Thanks Connor and Richard for a stress free experience. You are all a credit to Steven Eagle Toyota Cambridge

Outstanding Service – I Won’t Buy a Car Anywhere Else

Review Text:

This is my second vehicle from Steven Eagell Toyota Canterbury and the experience has been exceptional once again. The team are consistently professional, friendly, and genuinely committed to delivering outstanding customer service.

The whole process was smooth, transparent, and stress-free from start to finish. The quality of the vehicles speaks for itself, and the support you receive both during and after purchase is second to none.

I originally came to Toyota through a neighbour’s recommendation, and now I wouldn’t go anywhere else. Exceptional cars, exceptional team, exceptional experience — every time. Highly recommended.

We were confident that Steven Eagell Toyota had our best interests at heart and the Sales Executive, Tufayel Choudhury was courteous, knowledgeable and supportive at all times

I booked my Corolla in at Steven Eagell Toyota Wolverhampton for a service and was told multiple times over the phone that the recall work will be carried out on the same day as the service and that it would take the full day. Based on this, I booked a courtesy car as advised.
I dropped the car off at 8am on the 25th and collected it at 5pm, only to discover that the recall hadn’t been done at all—only the service. I felt misled, as I wouldn’t have needed a courtesy car for a partial visit where only the service was completed. At the counter, the gentleman tried to blame me for booking the courtesy car, even though I only did so because I had been clearly informed that both jobs would be completed together. I was then told to rebook the recall and the courtesy car again—meaning I would have to pay a second time for something that should have been done in the first place. The attitude at the desk felt dismissive, and I genuinely felt unwelcome.
When I asked for a manager, he resolved the issue immediately. He arranged a new date and confirmed a courtesy car free of charge, which is how it should have been from the start.
While I appreciate the manager’s quick and professional help, the customer service experience at the desk was very disappointing. Better communication, listening, and a customer-focused approach would have avoided all of this.

New showroom at Tunbridge Wells branch is light, airy and welcoming. Sue is lovely ... makes you feel right at home, attends to your needs (including the best coffee!) and within seconds a charming young man arrives (Craig or Andrew) with a cheerful greeting and immediately arranged, in this instance, for a new rear windscreen wiper. My car was taken away, wiper fitted and car returned just as I finished my coffee! 10/10

We recently received a Product recall for our BZ4X for the HVAC. We called our local S E Kings Lynn, and they managed to get it booked in the same week. We took the vehicle and dropped it off, we got to 4pm and received a call to say they hadn't got time to look at our vehicle. It was then rebooked in for one week later and as we had been inconvenienced they were going to collect and deliver the vehicle back FOC. About 430pm the night before it was due to be collected we received a call and they advised that they needed to cancel the booking as the part was found to be not to satisfactory standard, strange why this wasn't picked up a week earlier when the part would have been checked. They have now escalated to Toyota UK but we're unable to advise whether we would be looking at days or weeks before it could be looked at. This is our first impression of SE service and not a good one. Yhe recall was for an issue which could be affected by cold weather.

Not the best customer service. I have a new Toyota Prius due to be delivered on Monday and I’ve chased for 2 days now to see if everything is still on track. The original person, Kelly jones just ignores my emails. I think once you’ve signed you’re forgotten. Let’s hope there’s no issues when I do get the car!

Very happy with the deal, only snag was there were no mats with the car so I had to order some (and pay for them). So took the car away mat less, several weeks later still no mats so phoned them up, the guy was not aware I ordered mats, said he’d ring me back, never did. I’ve now ordered some from a third party.

Great service when looking for a car - listened to what I was looking for, talked about features, stuck within my price pocket and sold me the perfect motor for me.

Great personal service throughout purchase.

we had a great experience with steven eagell toyota . its been nearly a month i bought RAV4 from them , from the first step to last they were very helpful . Especially Tom who guided us. Thank you toyota . i will give 10/10

I had a great experience at the Steven Eagell branch in Wolverhampton. Kal was extremely helpful and reassuring when purchasing my Toyota. Communication was great and I left with all evidence of past warranties and an up to date service book which gave me that extra piece of mind. Thanks so much, Katrina

Chris was really helpful and easy to talk to, he gave us all the information we needed

I visited this Gatwick dealer last month. I am very impressed with the quality of customer service I received at this dealership. very friendly environment. My car case was handled by Martin Sears, who was very professional and attentive throughout the entire purchase process. Very quick responsive to the queries and the car delivery process was very smooth and handover was professional. loving my new Lexus NX 350h.

The work done on the car went very well and I was able to collect the car earlier than expected