Steven Eagell Toyota Arvostelua 

I’ve received very poor service from both Milton Keynes Toyota and Bedford Toyota, and I feel let down by the lack of coordination and follow-up from both branches.

I initially raised an issue regarding condensation on my windscreen, but the handling of this concern has been inconsistent and unhelpful. I never felt the issue was taken seriously.

More recently, I had my car serviced from Bedford branch and clearly informed them that the key battery was low and needed replacing or charging. I was assured that this would be done. However, when I collected the car, I did ask if the issue had been resolved and I was told yes but nothing had changed, and I’m still experiencing the same problem.

What’s most disappointing is the contrast in service: when it comes to making a sale, calls and responses are immediate. But when you need help resolving genuine problems after the sale, there seems to be very little interest or urgency.

Because of this experience, I’ve now decided that when my PCP agreement comes to an end, I will be returning the car and will not be continuing with Toyota. I’ll be switching to a different brand altogether. Overall, this has been a very disappointing experience, and I expected much better from Toyota dealerships.

Arfan Bashir has been a breath of fresh air in purchasing second hand car. He was caring, understanding and very patient with all the questions after a bad experience last time. Please extend my gratitude to him. He is an asset to your Company.

Car was in for Service, I was advised ready to collect. As previous visits collection took over 30 Minutes. The car had no advisories to discuss, the payment was via Service Plan all I needed was key and pre-printed paperwork. New Customer seating is also very uncomfortable!

I purchased my vehicle in June 2023 with a Supagard package included. Recently, I contacted Supagard to check my record, but they confirmed that nothing had been registered and advised me to speak to Toyota directly.

I contacted Toyota on 7 January and followed up several times. Although I received one reply saying the matter was being looked into, I have had no further update since then. I also requested communication by email for clarity, but I still haven’t received any information.

My Supagard coverage is approaching its expiry, and I simply need confirmation on whether the policy has been backdated, whether the coating was applied at handover, and what the next steps are. The lack of communication over such a straightforward matter has been very disappointing.

I hope this can be resolved promptly.

Avoid them. They will just hide info on the car you purchase. Just travel a bit further and go to another dealership from a different group

Complaints department does not exist in this company

Reported to trading standards.

My experience with the Steven Eagell Group Birmingham branch was extremely disappointing and far below what I would expect from a dealership of this size.

I purchased a three-year-old Vauxhall Grandland with just 6,200 miles on the clock. Within five days of purchase, the car broke down and became unreliable. It was returned to Steven Eagell for repair and kept for nine days, after which I was told it had been fixed. However, as soon as the vehicle was returned, it broke down again with the same issue.

I was later advised to take the car to a local Vauxhall main dealer and was told that diagnostics would be covered. Despite providing receipts and evidence, the cost of these diagnostics was not refunded.

During inspection, a high-pressure fuel line was found to have been secured using cable ties, raising serious concerns about the vehicle’s condition prior to sale. Despite independent evidence, the dealership denied any fault and refused to accept my statutory right to reject the vehicle.

Communication was poor throughout and the handling by the branch manager was extremely unprofessional. The process was repeatedly dragged out, leaving me with an unusable car sitting on my drive for almost four months.

completely unprofessional, stay away!

Been waiting for a deposit to be refunded for a car that toyota st ives (steven eagle) since before Christmas coming up to four weeks now and still nothing...went in today and was given another written receipt so that tells me nothing was done on my original visit..
I know that these things can be missed but minimum customer service levels should be a manager gets off his behind and has the common courtesy to appolagize to my face ...not even a promise that once the phone calls have been made they would follow up call to be giving me a status report.
Yet again I walk away feeling dissatisfied and and disappointed by the level of service I have received...Just please give me back my money that you have promised me poor poor 😢 💔 😔 😞 poor poor service Nicholas flint

After contacting the Ombudsman in relation to my claim against Steven Eagell, they concluded that as their 30 day refund policy had been ignored, I should be entitled to receive the full cost of my car back. Nearly three years later, this issue with them is still on-going and the statement offered to the Ombudsman by the manager of the Wolverhampton Branch was just full of warped truths. I cannot thank the Ombudsman enough for their time and effort in looking into my grievance and coming to what I consider a fair decision. Yet still Steven Eagell continue to treat me with the same misogynistic attitude that they have for the last three years, I have been ignored, bullied, threatened with the police and now they are trying to avoid bringing this dispute to the recommended conclusion. I am not going away Steven Eagell. Why should large companies get away with mistreating customers and taking advantage of them? Especially women.
Yet again, I cannot thank the Motor Ombudsman enough for their support and strongly suggest that if anyone else has negative dealings with this company, they refer their case to them.

Went in to have a check because my tyre pressure indicator kept flashing, even after checking all 4 tyres with my pressure gage. The mechanic told me that all 4 tyre sensors were not working and needed replacing for £600. I went to a local garage nearby and the man showed me with his machine that 3 of the sensors were working perfectly, only the back left tyre needed replacement for a grand total of £100. Feeling really deceived by this experience as I have trusted them for years.

Very poor all round service linked to communications (booking servicing) and time waiting to obtain parts when at the dealership. Same at both the Watford and Stalbans branches. Guess it’s another case of broken Britain.

I recently moved from Somerset to West Sussex, and the time for a second year service for my Yaris Cross is required. I wanted to discuss cost of service, waiting time, available dates etc. I initially tried the Servicing Department(3 times) but it was always engaged. Consequently I tried reception/operator and on both occasions was just put through to the Servicing Department which (unsurprisingly!) was busy so I was cut off! Not very impressive when trying to attract a new customer.

Excellent service, car picked up and delivered, services performed quickly efficiently and polite helpful service from Ian & the collection service team

Carried service out very quickly,at first was very pleased.went to get in my car and noticed 2 big scratches on driver door.not sure what to do as my word against there’s so went home spent about an hour polishing and painting can just see it but got to look very hard .my advice to take photos before leaving car and now wish i had shown service rep before leaving

Recently serviced the car for over £2000 explaining clearly about a knocking sound which was identified by the staff it was related to the suspension. After 2 weeks we asked the service team to check again as the knocking sound was still there.
Their response was that this is a new issue and was not there when they serviced it in end of Nov. I feel the service team did not complete the job correctly and even after paying such a huge amount there is still more work to be done.

Completely unsatisfied with the service team and after being a loyal toyota customer for many this is the second incident, which I feel must be addressed.

Final payment for my Toyota made 28 November 2025.
Toyota should pay me back nearly £400 which I supposed get up to 10 working days, it’s clearly more then 10 working days and still waiting……
Chased this up twice still don’t have answer when the money will reach my account.
Had the same problem a few months ago when I paid deposit but at the end didn’t go for the car. Was waiting for the deposit back over a month.
Well , never again!

Visited Tamworth branch today Friday 19th as my Toyota dealer in Burton on Trent had suddenly closed.

As our interior light switch had decided to stop working and car under warranty, i had to decide between Toyota dealer in Derby or Tamworth, i decided to try Tamworth.
I popped in on the off chance someone could confirm switch faulty rather than me pressing wrong switch.
I was fortunate that although the workshop was very busy, the Aftersales Manager Daniel Walsh came out with me and confirmed the switch needed replacing.

We went back into dealership, he confirmed it was covered under warranty and gave me a day and time to suit me, then confirmed with an email.

I realise it was only a simple issue to sort out, But he put himself out to solve .
So hopefully i now have a new Toyota Dealer for Servicing and any further work.
Andy W

We had our Toyota Prius overheating on us. With hindsight, the car has been so flawless we mostly didn't bother to check the levels. It must have simply run out of coolant over time.

We re-filled the radiator, and the car seemingly seemed fine, although we were by now worried this was a sign of something worse (like the extra coolant piping around the exhaust pipe). We therefore booked the car in for a checkup.

We had visions of this resulting in a large bill, both for parts, and for the labour. Only I just had the call from Steven Eagell: "We have checked the car over, everything is fine. We have topped up all the liquids. And no charge whatsoever"!

bought Toyota proace 9 seater minibus on the 1st of November 2023 I paid £29,000 for it from curry Motors in Twickenham
Former business I could work
Single owner mini bus driver
I live in Cambridge so I asked him and you think goes wrong can I take it to Toyota Cambridge called Steven Eagell
So the first week I've got it home I had to call out the AA because the battery was flat a cultured started I said I need a new battery even the number plate fell off I at leaks squeaking problems leaking oil from everywhere squeaky breaks that in the end I found out it was this wrong sizing discs on the vehicle when I took it to quick fit they said it was very dangerous I'm perished tires on it when I run up curry Motors to address this problem they said I've done too much mileage on there and they wouldn't do it so I took him to the motor ombudsman
I'm waited over a year before they said they couldn't do nothing because I was using a vehicle as a business so be careful
Metin everyone out there if you buy in a vehicle as for a business
So every 2 weeks mochi's leaking from different places if from the gearbox they made me pay for a new clutch that cost me £600 they have at the car more times than I have it
The Campbell s snap twice once at 64, 000 and one 84, 000 the main cause reason because of that was the high pressure pump they wouldn't replace it and the last time I can belt snapped they had my car for 3 months after a week getting it back the lights come on the dash I took it back to Stephen eagle telling me that the EGR valve
That I they said I had to wait 6 weeks before the part come in but they said I can drive it it will be safe now they're fixing the EGR valve now I've got problems with the ad blue sensor all the injector and pump tell him me it's built up with carbon and they will not cover it under the warranty this is a joke and a vice everybody be very careful when you buy a Toyota especially with Steven Eagell
I even had a service with Stephen eagle a month ago when I collected my vehicle I see the panel opened in the driver's side I had to look and they screwed the cap infill were in and when I drove it the oil light come on and it and the ad blue light come on I faced the manager that was very rude I paid him 415 pound I was very upset in the last two years if it ain't cost me eight months of my business where they're admir vehicle where I cannot work and could not have no income to pay my bills my rent my council tax I took the borrow money to survive

This is the laity issues a week and the lights come on with no eating it's been in there three times for the eating and they can't fix it they keep them mugging me off now the AdBlue lights come on and sensors saying saying I have to pay first of all £495 and if work I have to pay for a ad blue pump that will cost £1550 quid and if that don't work that I have to put a new tank in it I don't know how much this court will cost they said they will not do it under the warranty that I've still got 12,000 miles left on it it's absolutely a joke I'm really upset very poor quality service ain't offer me no compensation

I had my annual service and they did an excellent job, giving me a link of video on all aspect of checks. The only thing that disappointed me was their service on guests(like me). I was really hoping for a cup of tea for the weather outside was close to frozen. Then this receptionist(not gonna mention her name) offered tea and coffee to the couple beside me and also the guy sitting at the back(who requested a second cup). Within waiting for almost 2hrs for my car to be done, she never offered me anything(mind you her area was just beside me). I was just about to ask the mechanics if they have specific treatment on every customer but decided not to, I’m still human and hate confrontation/embarrassment. I just hope it’s not a “R” thing as I was the only coloured customer on that day. Hope they do something on this, really disgusted!