Went in for coffee - came out with 2 new settees to replace 2 x 20 year old ones Found the experience friendly and professional Very good selection of quality furniture Staff extremely helpful... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Very informative. The elgin store staff couldn't of been anymore helpful and kind from start to finish. Stefhanie communication was on point and very welcoming and happy approach 😊. Thank you. There... Näytä lisää
Yritys on vastannut
We were interested in a new sofa for our house and saw a corner set that really appealed to us. Catherine couldn't have been more helpful with her service and we ended up buying it. Thanks Cather... Näytä lisää
We were at Sterlings mid afternoon on 12th August. The shop was quiet and we were there to purchase 2 new beds. Our assistant Evija Rube was first class. Knowledgeable about the products, had excell... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Huonekaluliike
- Makuuhuoneen sisustus
- Lattiamateriaalit
- Kodintarvikeliike
- Olohuonekalusteiden myynti
- Patjamyymälä
Yrityksen kirjoittama
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0845 543 0469
- customerservice@sterlingfurniture.co.uk
- sterlingfurniture.co.uk
4,7
Erinomainen
4 t. arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Outstanding customer service
The member of staff who helped us understand, select, and buy a riser recliner chair was incredibly helpful, knowledgeable and friendly and went over and above to help us get what we needed. He was a real expert and offered invaluable advice. Also the selection of these chairs available at Sterling was fantastic. Much better than every other store we visited. The chair was delivered to our family member within days and was exactly what they needed, they love it. I cannot recommend and thank Sterling enough. This is our third purchase from Sterling this year and we will now always go there first when looking to buy furniture.
Edit based on Sterling's reply: the employee I refer to in my review is Kerr at the London Road branch, who deserves the recognition.
21. kesäkuuta 2026
Vastaus yritykseltä Sterling Home
Hi Claire,
Thank you for your fantastic feedback.
We're delighted to hear that our team member was able to provide such knowledgeable, friendly, and expert advice while helping you choose. It's wonderful to know that both the selection available in store and the quick delivery exceeded your expectations.
Your continued loyalty, with this being your third purchase from Sterling this year, means a great deal to us. We'll be sure to pass your kind comments on to Angie who assisted you and thank them for going above and beyond.
We truly appreciate your recommendation and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Great customer service at Sterling Home…
Great customer service at Sterling Home London Road. First class service from start to finish.
21. kesäkuuta 2026
Vastaus yritykseltä Sterling Home
Hi Jane,
Thank you for your wonderful feedback.
We’re delighted to hear that you received first-class service from start to finish at our London Road store. Your kind words mean a great deal to the team, and we’ll be sure to share your comments with them.
We appreciate your support and look forward to welcoming you back to Sterling Home Glasgow soon.
Kind Regards
The Sterling Home Team
Vastaus yritykseltä Sterling Home
Hi Muriel,
Thank you for your feedback.
We're delighted to hear that you had a positive experience and appreciated our no-pressure approach. It's great to know Matt was helpful and allowed you the time to make the right decision for you.
We hope you enjoy your purchase and look forward to welcoming you back to Sterling Home Aberdeen in the future.
Kind Regards
The Sterling Home Team
Was a good day nobody rushed us into…
Was a good day nobody rushed us into buying the lady that served us was very polite,no stress 5 star xx
20. heinäkuuta 2026
Vastaus yritykseltä Sterling Home
Hi Rhona,
Thank you for your wonderful feedback.
We're delighted to hear you had such a positive experience and felt comfortable taking your time without any pressure. It's great to know Kathryn, who assisted you was polite and helpful throughout your visit.
We really appreciate your 5-star review and hope to welcome you back again soon.
Thank you for choosing Sterling Home Elgin.
Kind Regards
The Sterling Home Team
Delivery company damaged the brand new…
Delivery company damaged the brand new flooring, and waiting for Sterling to confirm how this will be fixed over a month later.
22. kesäkuuta 2026
Vastaus yritykseltä Sterling Home
Hi Stuart,
Thank you for your feedback.
We are very sorry for the delay and understand your frustration.
We can confirm that the matter has been passed to our insurance company, who are currently reviewing the claim. We appreciate that this process has taken longer than expected and apologise for the inconvenience this has caused.
Thank you for your patience while this is being resolved.
Kind Regards
The Sterling Home Team
Excellent service from Sterling from…
Excellent service from Sterling from the first contact with sales assistant to the delivery department and delivery itself. I have used Sterling many times in the past and always return because of the service provided.
20. heinäkuuta 2026
Vastaus yritykseltä Sterling Home
Hi Donnie
Thank you for your great review and for your continued loyalty to Sterling.
We are delighted to hear that you received excellent service throughout your journey with us, from your initial contact with our sales team through to delivery. Providing a seamless and positive experience for our customers is something we take great pride in, so it's fantastic to know our teams met your expectations.
Your repeat custom means a great deal to us, and we truly appreciate you taking the time to share your feedback.
We look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Pleasant experience
Quality of staff and furnishing on display. Layout of shop was ideal for browsing and we were not being pressured by staff. However, when we did require help the staff, Richie and Richard were extremely helpful and knowledgeable.. No hesitation in recommending Sterling to anyone looking for furniture.
2. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sterling Home
Dear Mr Lavelle
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you enjoyed browsing our showroom and appreciated the quality of furniture on display. It's especially pleasing to know that Richie and Richard provided such helpful and knowledgeable service when you needed assistance.
We always aim to create a relaxed shopping experience, where customers can browse at their own pace while knowing expert advice is available whenever required. Your kind recommendation means a great deal to us.
We look forward to welcoming you back to Sterling in the future. Thank you again for your support.
Kind Regards
The Sterling Home Team
Efficient staff
Efficient staff, good quality seat, welcoming and all questions answered, good demonstration
19. heinäkuuta 2026
Vastaus yritykseltä Sterling Home
Hi Alan
Thank you for your lovely feedback!
We're delighted to hear that you found our staff efficient and welcoming, and that you were pleased with the quality of the furniture. It's great to know that the demonstration was helpful and that all your questions were answered thoroughly.
Providing excellent customer service and ensuring our customers feel confident in their decisions is very important to us. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Lauren Grant was extremely helpful.
Lauren Grant was extremely helpful, knowledgeable, patient and friendly. I would recommend Sterling Mills, the furniture is well made and long lasting. Thanks again Lauren
2. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sterling Home
Hi Tracy
Thank you so much for your lovely review and recommendation. We're delighted to hear that Lauren provided such helpful, knowledgeable, patient, and friendly service.
It's also great to know that you're pleased with the quality and durability of your Sterling Home furniture. We take great pride in offering products that are built to last.
I'll be sure to pass your kind comments on to Lauren, who will be thrilled to receive your feedback.
Thank you again for your support, and we look forward to helping you in the future.
Kind Regards
The Sterling Home Team
We were attended to by Finlay Barrow.
We were attended to by Finlay Barrow, polite, knowledgeable, very helpful, no pressure salesman. He gave us as much time as we needed to look around, ask questions, try various seats, we had a short walk around and decided to deal, all completed easily, recommended.
2. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sterling Home
Hi Martin
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Finlay Barrow provided you with a helpful, knowledgeable, and pressure-free experience. We strongly believe in giving customers the time and space they need to make the right decision, so it's wonderful to know that you felt comfortable exploring your options, asking questions, and trying different seats at your own pace.
I'll be sure to pass your kind comments on to Finlay, who will be thrilled to hear that his service made such a positive impression.
Thank you for your recommendation, and we hope you enjoy your purchase for many years to come.
Kind Regards
The Sterling Home Team
Karen Duncan was very helpful and…
Karen Duncan was very helpful and attentive.
2. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sterling Home
Hi Craig
Thank you for taking the time to leave your feedback.
We're delighted to hear that Karen was so helpful and attentive during your experience with us. Providing excellent customer service is something we take great pride in, and we will be sure to pass your kind comments on to Karen. Thank you for your support, and we look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Vastaus yritykseltä Sterling Home
Hi Janice
Thank you for your great review.
We're delighted to hear that you were happy with both our service and your furniture. Your kind feedback means a lot to the team, and we're pleased we could provide you with a great experience.
We hope you enjoy your furniture for many years to come and look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
4 star only at present as still to…
4 star only at present as still to receive delivery of suite around 12 weeks but pleasant experience able to look around without being bombarded with staff great choice and colours available x bonus able to take the dog x🐾
18. heinäkuuta 2026
Vastaus yritykseltä Sterling Home
Hi Jeanette
Thank you for your review and for choosing us for your new suite.
We're delighted to hear that you enjoyed your visit and appreciated the relaxed shopping experience. We believe customers should be able to browse comfortably, so it's great to know that approach worked well for you.
We're also pleased you found plenty of choice in styles and colours and that your four-legged companion was welcome too!
We understand that waiting for a made-to-order suite can feel like a long time, and we appreciate your patience while your order is being prepared. We're confident it will be worth the wait and hope you'll be delighted with your new furniture when it arrives.
Thank you again for your feedback, and we look forward to delivering your suite soon.
Kind Regards
The Sterling Home Team
Vastaus yritykseltä Sterling Home
Hi Maureen
We're delighted to hear you had a good experience with us.
Your feedback is greatly appreciated, and we're pleased that we could meet your expectations. We look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
Avoid
⁹I ordered and paid £1,883.15 in full for a sofa on 31 December 2025, six months before delivery. Unfortunately, from the day it arrived I had concerns about its finish and appearance. This resulted in two upholsterer inspections, lengthy waits for reports and months of correspondence. The first inspection concluded there were no faults, which completely undermined my confidence in both the process and the product.
I ultimately requested a refund, not because that was what I wanted, but because I had lost all confidence after giving Sterling Home every opportunity to resolve my concerns.
Sterling Home promotes itself as a retailer of quality products backed by quality customer service. Regrettably, neither reflected my experience. The final goodwill gesture offered specifically in recognition of everything that had happened amounted to £47.08, which I did not feel fairly reflected the time, inconvenience and disappointment this experience caused.
I cannot recommend Sterling Home based on my own disappointing and stressful experience.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sterling Home
Dear Jo
Thank you for taking the time to leave a review.
We are genuinely sorry that your experience did not meet your expectations. While we worked with you to explore a number of possible solutions, we understand that these did not provide the outcome you were hoping for.
Customer satisfaction is incredibly important to us, so we are disappointed that we were unable to resolve this matter to your satisfaction. We appreciate you sharing your experience and will use your feedback to help inform ongoing improvements to our customer journey.
Thank you again for your feedback.
Kind Regards
The Sterling Home Team
Personal attention was spot on and not…
Personal attention was spot on and not too pushy, just right.
Special mention to Lauren Grant who looked after us very well. She certainly knew her stuff and was able to advise in a very professional, friendly and respectful way. Felt she was there to help us rather than push a sale.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sterling Home
Hi Niall
Thank you for your lovely feedback.
We're delighted to hear that Lauren provided the perfect balance of support and guidance without any pressure. Her knowledge, professionalism, and friendly approach are exactly what we strive for, and it's great to know she made you feel comfortable and well looked after throughout your visit.
We'll be sure to pass on your kind comments to Lauren. Thank you for choosing us, and we hope to welcome you again in the future.
Kind Regards
The Sterling Home Team
Great service as always
Great service as always. We've been buying from Sterling for years and never disappointed.
19. kesäkuuta 2026
Vastaus yritykseltä Sterling Home
Hi John
Thank you for your lovely review and for your continued loyalty over the years.
We're delighted to hear that you've never been disappointed with our service. Feedback like yours means a lot to the team, and we truly appreciate your ongoing support.
We look forward to helping you again soon.
Kind Regards
The Sterling Home Team
Very helpful adviser nothing too much…
Very helpful adviser nothing too much trouble
12. heinäkuuta 2026
Vastaus yritykseltä Sterling Home
Hi Susan,
Thank you for your kind feedback.
We're delighted to hear that you found Elaine so helpful and that nothing was too much trouble. Providing excellent customer service is always our goal, and it's wonderful to know we made your experience a positive one.
We really appreciate you taking the time to share your comments and will be sure to pass your feedback on to the team. Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Knowledgeable staff who were helpful
Knowledgeable staff who were helpful, friendly and approachable, without being forceful or imposing. We visited a few times to make sure the sofa was the right one for us and we were able to speak to the same salesperson (Matthew) each time and this was helpful and made the transaction flow smoothly. We were able to discuss delivery dates that suited us. Overall it was an easy and pleasant transaction.
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sterling Home
Hi Debbie,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear that Matthew provided knowledgeable, friendly service throughout your visits and helped make choosing the right sofa an easy and enjoyable experience. Being able to work with the same salesperson and arrange a delivery date that suited your needs is exactly the level of service we strive to provide.
We'll be sure to pass your kind comments on to Matthew and the team. Thank you for choosing Sterling Home Aberdeen, and we hope you enjoy your new sofa for many years to come.
Kind Regards
The Sterling Home Team
Impressive service
Both the manager and the sales rep Scott Jarvie were attentive, efficient and highly professional in assisting us with purchasing all furnishings for a new 2 bedroom home. I was particularly impressed with Scott’s knowledge and the accuracy with which he captured a complex order first time.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sterling Home
Hi Dominic,
Thank you for taking the time to share your experience.
We're delighted to hear that both our manager and Scott provided such attentive, efficient, and professional service while helping you furnish your new home.
It's especially pleasing to know that Scott's product knowledge and attention to detail ensured your complex order was captured accurately first time.
Your kind comments mean a great deal to us, and we'll be sure to pass your feedback on to Scott and the team. We hope you enjoy your new furnishings and wish you all the best in your new home.
Kind regards,
The Sterling Home Team
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