If i could give zero stars i would. The steamer arrived broken, which in itself is not what is bothering me. It's the return process. I have to contact the customer support, which 6 days later has sti... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Bought a Pilo 2 and it worked twice then stopped. I emailed Customer Service who took over a week to reply (by which point I'd thrown it away) and said that because it was purchased from Selfridges no... Näytä lisää
A wonderful customer service experience.I asked if I could buy replacement blades for my Pilo 1. I was emailed for photos of the Pilo and my name and address and sent to me free of charge. I can't f... Näytä lisää
Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though! To update - Via instagram I was able to get in contact with cu... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Steamery UK
Yrityksen kirjoittama
Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories
Breathing fresh air into textile care
Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.
The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.
We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.
Yhteystiedot
Yhdistynyt kuningaskunta
- contact@steamery.co.uk
- steamery.co.uk
3,5
Keskitasoinen
360 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 62 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Lovely steamer
Lovely steamer, easy to use and really worth the money. I’ve had so many steamers over the years that have been binned as they were difficult to use or just didn’t do the job. For this reason happy the pay £80 and especially with the discount. I would definitely recommend this steamer, even at the full price it’s worth it
5. huhtikuuta 2025
Great quality product
Great quality product. Perfect function. Very clear straightforward guide to correct use and product care. I am very pleased with my purchase.
28. maaliskuuta 2025
Vastaus yritykseltä Steamery UK
Hi
Thank you for taking the time to leave this 5 star review.
Si - Customer Experience Team
5 Star Customer Service
Purchased one of Steamery's products from an independent retailer. Unfortunately I had an issue with it, so contacted Steamery directly. Their customer service was fantastic. Highly recommend the company and their products!
26. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Steamery UK
Hi Rebecca,
Thank you for your kind words. I will make sure to to pass this on to our team!
Si - Customer Experience Team
Vastaus yritykseltä Steamery UK
HI
Thank you for taking the time to leave us this review.
Si - Customer Experience Team
Poor battery life when fully charged: Pilo2 fabric shaver
I bought a Pilo 2 fabric shaver, hoping the high price would deliver quality. While the device works well, when fully charged it only lasts for 10 mins or less before running out. The description of the product says it will run for 2 hours. I have only been dealing with light bobbling/fluff on my jumpers but this makes it not fit for purpose and very unsatisfactory for the price.
12. tammikuuta 2025
Vastaus yritykseltä Steamery UK
Hi Diana,
Thank you for getting in touch. I am sorry to hear that your Pilo isn't working as expected. We will happily look to assist you with a replacement.
Please get in touch at your earliest convenience via contact@steamery.co.uk
Si - Customer Experience Team
Happy Customer
Fast, efficient ordering and delivery time. The product works really well, very happy with my purchase.
10. maaliskuuta 2025
Vastaus yritykseltä Steamery UK
Hi.
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
Brilliant knitwear bobble remover 😊
So chuffed with my wee jumper bobble remover…. Ordered on Monday, arrived Tuesday and all my jumpers looking fluff free and almost like new… I went for the bigger option at £55 and glad I did, who knew how much bobble fluff my jumpers had? Great wee gizmo and delighted with my purchase.
10. maaliskuuta 2025
Vastaus yritykseltä Steamery UK
Hi.
Thank you for taking the time to leave this detailed feedback. We really appreciate you doing so!
Si- Customer Experience Team
My steamer has broken and the company…
My steamer has broken and the company have responded swiftly and are arranging a replacement . Very happy with the customer service!
11. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Steamery UK
Hi Kate
I am glad to hear that our team was able to help. Please always feel free to call us for any information or queries.
Si- Customer Experience Team
Hello I think the product is good and…
Hello I think the product is good and bigger than expected but also quite heavy if you are doing numerous garments.
6. maaliskuuta 2025
Vastaus yritykseltä Steamery UK
Hi,
Thank you for taking the time to leave a review, we really appreciate it!
Si- Customer Experience Team
I have not used the product yet
I have not used the product yet, but was very happy with the processing and delivery time.
28. helmikuuta 2025
Vastaus yritykseltä Steamery UK
Hi
Thank you for your positive review!
Si- Customer Experience Team
Vastaus yritykseltä Steamery UK
Hi
Thank you for the 5 stars! We really appreciate it.
Si- Customer Experience Team
The item well delivered
The item well delivered.
Until now I did not have a chance to use this product until now due to I am still traveling.
But I know the product as I use it before and it is excellent product.
22. helmikuuta 2025
Vastaus yritykseltä Steamery UK
Hi
Thank you for taking the time to leave a review, we really appreciate it!
Si- Customer Experience Team
No regard for environmental impact
Broke just outside two year guarantee window. Was not expecting to replace but would not offer any advice to repair or troubleshoot. No regard for environmental impact of items that break down despite premium price tag. Would not repurchase.
26. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Steamery UK
Hi Emma,
Thank you for leaving us this feedback. We will ensure that this is passed onto the relevant team to review.
Si - Customer Experience Team
Excellent steamer
I’ve only used the Professional Steamer once so far so can’t really give a proper review, but I did steam my coat to freshen it up and it did fluff up the material and ironed out all the creases in the satin lining. So far I am very impressed.
15. helmikuuta 2025
Vastaus yritykseltä Steamery UK
HI Maria,
Thank you for taking the time to leave us this kind review. It is greatly appreciated.
Si - Customer Experience Team
Beautiful looking product
Beautiful looking product, sadly mine hasn’t worked since first use. Tried all the various recommendations for cleaning, maintenance and charging. Still no joy, unfortunately I’ve received a faulty product.
19. joulukuuta 2024
Vastaus yritykseltä Steamery UK
Hi
Thank you for getting in touch. I am sorry to hear of this issue. If you havent done so, please get in touch and we will get this issue resolved for you ASAP.
Si- Customer Experience Team
Excellent fabric shaver
I borrowed the fabric shaver from a friend as I was very unimpressed with the one I had. I was amazed at how good this one was & de piled all my jumpers quickly & efficiently. Consequently I bought one for myself!
10. helmikuuta 2025
Vastaus yritykseltä Steamery UK
Hi,
Thank you for taking the time to leave a review, we really appreciate it!
Si- Customer Experience Team
Vastaus yritykseltä Steamery UK
Hi,
Thank you for taking the time out to leave these kind words, it is greatly appreciated.
Si- Customer Experience Team
A good product which arrived very soon…
A good product which arrived very soon after placing the order.
12. helmikuuta 2025
Vastaus yritykseltä Steamery UK
Hi,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
best defuzzer I've ever used
made my old cardi look much more presentable and easy to remove bobbles and fuzz
2. helmikuuta 2025
Vastaus yritykseltä Steamery UK
Hi,
Thank you for taking the time to leave us this feedback!
Si- Customer Experience Team
Great purchase
Quickly dispatched and is a great powerful steamer and looks lovely 🥰
31. tammikuuta 2025
Vastaus yritykseltä Steamery UK
Hi,
Thank you for taking the time to leave us this feedback!
Si- Customer Experience Team
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