Steak King Arvostelua 

Not sure why this time the taste is not so good

**Review for Steak King UK***

I spent £238 on premium Wagyu from Steak King. What arrived was a chilled meat delivery that was warm, with every ice pack completely melted.

I contacted Steak King promptly. I've been ordering chilled meat online for around 15 years, and I've never had a supposedly premium supplier handle a failed chilled delivery quite like this.

The response was almost comical.

First I was offered 10% store credit.

Then 100% store credit.

Then 50% refund and 50% credit.

Eventually they agreed to a full refund to my card — but only if I returned the meat.

Fair enough. Except despite asking, I wasn't provided with a return address, prepaid label, collection arrangement or even proper instructions for returning a large quantity of perishable meat.

So after getting nowhere with Steak King, I sent the photographs, correspondence and evidence to American Express.

Amex refunded the full £238 within 24 hours.

That probably says everything that needs saying.

Problems occasionally happen with deliveries. I understand that. The real measure of a company, particularly one charging premium prices for premium food, is what it does when something goes wrong.

Steak King had numerous opportunities simply to deal with this sensibly. Instead, I got a succession of changing offers, attempts to turn my refund into store credit, and finally a return requirement they seemingly couldn't actually organise.

For a company selling expensive meat online, maintaining the chilled supply chain isn't an optional extra. And when a customer reports that a £238 chilled order has arrived warm, the answer shouldn't be weeks of negotiation over store credit.

I wouldn't buy from Steak King again.

There are plenty of premium butchers competing for this sort of money. I'd rather spend mine with one that understands that premium customer service should accompany a premium price.

Consistent good quality and value for money. Delivery is on time and trustworthy.

AVOID!!! My first order was fine, but this second order was an absolute disaster. The meat was completely sour, and inedible. They tried to excuse it by claiming it was just the end of the striploin, but even the texture and taste were nowhere close to what they should be and it didn't even look like the M9+ grade they advertise.

When I reached out, they completely deflected and hid behind a pathetic 'company policy' to offer an insulting token refund, while trying to blame me.

They spend all their budget running flashy ads on social media to push faulty products, but refuse to take accountability. Save your money and look elsewhere!

EDIT (24 August 2026) :
I had to put the steaks in the freezer because the first two packs I opened were already spoiled with a strong sour smell, leaving me no choice to protect the rest while dealing with your team. Your team wouldn't do anything meaningful except push a 10% refund, so there is no need to reach out.

The deals are really good and delivery is fast and reliable.

everything came in good condition, safe packing, only bad thing is the delivery is late for a few hours.

Made my first order and it was incorrect,instead of 2kg i received only 1kg however thanks Sanwal to looked in to my case and sort everything out for me, also nice M9 quality and taste of Steaks is different to other places, so highly reccomend.

First order on Steak King UK, 18/06/26 a piece of Picanha and an 800 g. Chateaubriand, to the tune of £132.
While Picanha was ok, the Chateaubriand was not.
First: half of it was sectioned and couldn't make a nice Chateaubriand out of it.
The texture and shape of the Chateaubriand had nothing to do with a tenderloin, but reminded me more of the Petit Filet/Petit tender, a much cheaper cut.
Emails back and forth with photos, did bring nothing. Last email from 17 days ago, unanswered.
Based on the fact that very few people can tell the difference between a tenderloin Chateaubriand and a petit tender/filet, Steak King takes advantage and cheats.
I can not recommend this company and I would suggest you get your meat, online, from other, real honest butchers.

It would have been nice to get a reply from steak king… the order was with the Hong Kong team also complained to the customer service.. advised this is normal ..it’s the first time after many years using steak king to experience this.. Used to use Steak king quite a lot very upset and disappointed regarding last weeks delivery.. 9 cuts of meat.. Quality has dropped, The T bone steaks had gone green along the thin fatty tissue along the bone.. customer service informed me this is normal.. and caused by vacuum sealing.. the steaks are sealed but not under any vacuum.. to me it looks like the steak was not stored at the correct temperature during transportation. Would have never purchased or eat steaks in this condition.. with green slime on the fatty area.. Made me rethink purchasing meat and fish online.. good meat shame they can’t deliver in good conditions.

Timely delivery, quality

My apologies I do not do reviews

While the steaks were ok, the shrimp carpaccios we bought were a big disappointment. The expiry date was approaching (oct or Nov26) and the shrimps were tasteless and not fresh, definitely not recommended! Paid 600+ for 10 and not sure who would eat the 8 left over discs…

I ordered the taster box on the 30th of July for delivery on the 6th of August (today). At 5:30 this morning, they sent an email to say that part of the taster box (the most important one - the fillet steaks) won't be arriving and they're giving me £26 credit to my store account (so not even a refund).

There has not been any dispatch notification as yet, so there is no chance this arrives today, regardless. I will be flagging this with my bank since they clearly aren't honoring their service and don't care about repeat business.

Update from later in the day on 6 August: they now said they won’t deliver today (again, surely this is something they’d have known yesterday, but ok), and offered to have a delivery next week or a refund. At no point have they actually replied to my email, so I won’t be taking delivery and asked for a full refund. Disgraceful service.

I got my order on the dot. Thank you

I've ordered from Steak King a few times since March 2025. Compared to other online chilled/frozen meat competitors I've used, Steak King is my prime choice. What I like: consistent quality products that are as advertised, kind and responsive customer/delivery service (shout out to Kitty and Meera!), and their Meat Emporium sales. Up until now, I have no beef with Steak King.

Reliable, consistent and great quality meats in Hong Kong, and an easy process to order.

Used to use Steak king quite a lot, very upset and disappointed regarding last weeks delivery.. 9 cuts of meat.. Quality has dropped, The T bone steaks had gone green along the thin fatty tissue along the bone.. customer service informed me this is normal.. and caused by vacuum sealing.. the steaks are sealed but not under any vacuum.. to me it looks like the steak was not stored at the correct temperature during transportation. Would have never purchased or eat steaks in this condition.. Made me rethink purchasing meat and fish online..

First order worth £140 - Delivery date was missed - Half the order was off and had to be binned, not fit for consumption, rest of the parcel found the meat quality not matching the price, quality on the low side vs price. Customer service reply, sorry to hear that better luck next time. Wouldn't refer them to friends and family. Anyway good luck with your purchase i ended up £100 out of pocket and very average expensive meat.

Great quality products, professional service. Convenient location in Wong Chuk Han to pick up. Miss the USDA prime steak which I bought the first time. When will it be back?