Generator Arvostelua 

I emailed them to confirm payment details - no reply - emailed again - no reply - called them - no answer.

Terrible customer service - avoid.

Generator ved Landsberger Allee er et virkeligt dårligt hostel. Værelserne var beskidte. I sengene var der skrald, et brugt kondom pakket ind i toiletpapir, en afklippet negl og snavn. Der var en stor blodplet på siden af det ene sengelan og et andet var gult og, misfarvet. Der var meget støvet og på fælles badeværelserne var alle toiletter ulækre og ens knæ rammer døren når man sidder. ud af de 7 brusekabiner der er, var 3 afspærrede og virkelig beskidte, 1 havde stoppet afløb så der var heldt fyldt op med beskidt vand i hele bunden af kabinen og af de 3 resterende brusekabiner var der kun ét enkelt med forhæng der i øvrigt havde store huller i. Begge elevatorer var i stykker og afspærrede så kun trapper er tilgængelige også selvom man har værelse på 7. etage. Hold jer væk fra dette hostel!

My daughters stuff was missing, after the Cleaning lady. The hotel Didn’t care!

I experienced a very poor customer care from the Hostels side. I booked my stay on Generator Hostel Amsterdam via Airbnb and later wanted to cancel it because my plans changed.

First I didn't find a place on Airbnb where to cancel the booking. But since I had already received a welcome message from the host, I figured that I can respond to their message asking for a cancellation. I was by then still eligible for a full refund of my booking because I contacted them early enough. I patiently waited for their response for almost 30 hours and by that time it was already pass my check-in time. Still no response. Finally I called them asking whether they have seen my message, since on Airbnb their average response time is one hour. I reached them via phone and a man called Girio said that he can not cancel the booking for me but I can contact their accounting email and explain the situation. I made sure that the email he gave me was written correctly and I wrote the email only to notice that the email address didn't exist. I tried calling again many times after that but still have not reached them. I called Airbnb and through them I learned that it is completely up to the hostel to decide whether they want to refund me fully or not.

This whole thing could have been avoided with them kindly responding my message and advising me how to proceed with cancellation early enough. Now I loosing my money for an unused 4-nights-stay to a Hostel who I definitely do not want to support.

BEWARE. DO NOT STAY HERE.

I had a reservation through Hostelworld (DO NOT USE THIS COMPLETE TRASH OF AN APP), and all I wanted was to come two days later and I didn’t even ask for any refund. I JUST WANTED TO STAY TWO EXTRA DAYS IN FLORENCE. I was told NO, that I can’t do that. On the Hostelworld website it says if you don’t show up for the first night of your reservation, it will be immediately cancelled. All I wanted was to make sure they would hold my bed THAT I ALREADY PAID IN FULL FOR. Not only did they not work with me on that, they denied my ability to cancel my reservation without penalty. WATCH OUT FOR HOSTELWORLD! Even if you click on REFUNDABLE RATE, they don’t guarantee it.

Even though I sent the property a screenshot of the terms and services of my reservation stating that I could cancel without penalty 72 hours ahead (which should say anytime because that’s what I thought I was paying extra for) they denied it and kept my 407.80 and told me that if I wanted to stay I’d have to PAY A SECOND TIME. AND HOSTELWORLD IS COMPLICIT WITH THIS.

So, I called them and had one of my roommates record the conversation. I have their weekend manager on record saying that they COULD let me stay for what I’ve already paid, but they won’t because THEY DON’T HAVE TO.

I just can’t believe what they have escalated this into. Just WOW. The only motive I can surmise is that they don’t want me personally to stay at their hostel because of my mobility disability (which I let them know about, previously). I guess I would bring down the party atmosphere with my limping???

I hope they are proud of themselves since they successfully scammed a person with disabilities.

Just BEWARE. These are NOT good people.

Very disappointing service and no compassion when trying to cancel with them. All about the money so would not bother booking with them. No heart or care factor before you get there suggests unlikely to care about you when you are staying there.

It's a hostel, not a hotel - so what to expect....

All in all ok!!

But 4 € for a cup of tea is robbery. And the breakfast sailed in discustingly much fat.
The door to the dormitory had no damper, so it slammed loudly.

Hotel Generator Berlin Prenzlauer Berg April 2022
We had a very bad experience at the Generator.
The people in the reception tried their very best. But it seemed like there were way too many guests and very few employees to serve them. Everything was chaotic.
We arrived Monday the 4th of April 7, 2022, with 84 students. We had booked months in advance, still nothing was ready when we arrived at the hostel. We arrived at 17.30 and received our last rooms at 22.30.
There were not rooms for all students. We received 4-man rooms instead of 8-man rooms and had to rearrange our students in different sleeping groups. Many of our rooms were not cleaned at all, we were met by wet and dirty sheets and dirty bathrooms and floors. In many rooms we had to change the dirty sheets ourselves. Some of our rooms were already occupied by other guests, so when we entered with our key-cards other people or luggage were already in the room.
During the evening and night there were a lot of French students screaming, yelling, playing football and running in the hallways. The security guards tried to maintain order and, in the process, entered our room while we were undressed on our way in bed. When trying to talk to the man entering our room, he acted aggressive and rude. Many of our students also experienced employees entering their rooms uninvited.
One of our students in room no.723 was robbed from his wallet. He left the room while his wallet containing his money was inside the room. When he returned 40 Euros were missing.
Our student trip turned out to be three days of more stress, chaos, and general discomfort than anticipated.

I have previously enjoyed going to this place in weekends, and the staff is usually very friendly, but this evening we had the worst experience with a bartender that I have ever experienced. He was so rude and non-serviceminded that it is totally out of proportion.

I don’t have his name, but I have never seen him before and if I were the owner of The Generator I would be embarrassed to have someone like that to represent my company.

Every weekend I have been at the bar, all the shuffleboard have been available, for no charge, for everyone to use. This is the days when the place is so packed.

I went when a group of colleagues today, we were almost the only company there and we wondered why the shuffleboard equipment wasn’t at the tables, and went to the bar to get it. He then told us that it would be 7 euro per person PER HOUR.

As the only large group there, we all ordered food (which is kind of expensive compared to what it is) and still no service in regards to provide with just one set of shuffleboard equipment.

We tried explaining the in-logical way to run their business, that it doesn’t make sense to charge 7 euro per person per hour on the days when the place is almost empty, instead of making it available for free on these “slow” days (so people might wanna come back for the weekend), they should of course charge in the weekend when the place is packed and more people is wanting to play.

It ended up with the bartender saying “we will be fine without you as guests”, he didn’t wanted to serve us any more drink or change our coins so we could play games. so instead of showing some good customer service skills and doing some self-thinking (and give us for maybe 28€ of shuffleboard, after spending 200€ in total), they have now lost 10 good customers and maybe 300€ of revenue in the next coming visits from our company.

Dårlig senge, personale og elendige værelser

Elendige værelser, med hårde senge og puder, derudover fundet snavs både i seng og under. Elendig oplevelse herfra.

Elendig service! Mit gymnasie og jeg har netop, opholdt os på dette hotel og har været udsat for tragiske oplevelser! På et af værelserne var der sket en lille fejltagelse. En brandalarm var faldet ned ved et uheld, men intet synligt var sket. Alarmen blev sat på plads med det samme igen, og ingen regnede med at der var sket noget. Dagen efter får vi af vide at vi skal betale 2000 kr det uheld der skete??! Hvordan kan man være bekendt at gøre det. Udover det er der utrolig dårlig service. Personalet er for stressede og lader det gå ud over de besøgende.

Alt for små toiletter og bade (ift. et 6 personers fællesværelse). Flabet personale. Lagen havde en falsk øjenvippe klistret fast.

aldrig vælg det her hotel. Badeværelset og toilettet i en 6 mands værelse var alt for småt. Man kunne nærmest ikke være derinde.

Badeværelset i 6-mands værelserne er alt for små, og der kommer næsten intet vand ud ad brugseren. Der er intet plads ved toilettet.

Har netop bestilt to overnatininger på Generator London gennem Booking.com, men finder så ud af at det er nærmest umuligt at tage til London lige pt. pga. PCR tests mv., så jeg ønsker at annullere eller blot rykke mit ophold til senere. Det kan så ikke lade sig gøre, da jeg er kommet til at vælge en ikke-refunderbar booking. Der er INGEN forståelse fra hotellet overhovedet. De er iskolde. Ingen annullering mulig - heller ikke mod et gebyr. Det er heller ikke engang muligt at få en voucher til senere eller rykke opholdet et par måneder. 1800kr. lige ud af vinduet!
Virkelig dårlig service!!!!

This hostel is absolutely amazing. First of all they have an amazing team in reception. There are several people working there and all of them were so nice and helpful to me. I went there first time so I needed to ask few questions, but the receptionist was more then amazing. If she could she would bring a heaven down for me.
There was also another receptionist ( male) who helped me a lot with finding a way to the place I was going.
The beds are very nice, clean and comfy. Only the bathrooms could be improved a little but they actually sent me a message they are working on it.
Well to sum up, I had a great experience with Generator! thank you:)

Brazil is in the midst of a very serious Covid-19 pandemic, with successive records in the number of deaths and infected people, ranking second in the world.

Considering the very serious pandemic of Covid 19 that devastates the world and, in particular, Brazil in the year 2021, countries in Europe, for sanitary reasons, restricted the entry of Brazilians, leading airlines, trains, and hotels to cancel our reservations , all with full refund, just missing the Hostel Generator Amsterdam.

However, without considering that we were unable to travel for reasons beyond our control due to a pandemic that resulted in the closing of borders and the cancellation of flights for Brazilians, Hostel Generator Amsterdam unreasonably refused the refund.

Thus, we reiterate the request to cancel our reservation No. 265063-502679023, with full refund of paid nights.

Sincerely,
Eduardo Leite and Rebeca Santos

Vi havde en rigtig hyggeligt aften og personalet, specielt den ene bartender var meget sød og hjalp os med det mindste! Super tålmodighed!