Star RV Motorhome Hire Arvostelua 

The equipment and friend and professional service I received at the reception are very satisfying.

The motorhome is much older than expected. Some things don't work properly. We had to change the motorhome as the check engine light was on in the first one.
One the positive side: The staff during check in was very friendly. We would leave a suitcase. The motorhome was clean.

Be careful when you hire from this company

- we were given our rented camper van 6 hours late scheduled time was 8:30am got it at 2:30pm reason was camper van was not cleaned( we were told this when we reached chch office to pick up )

- after dropping it back I got charged $250 cleaning fee from my saved card without notification for toilet not cleaned (we haven’t used toilets as it was used for storage throughout trip and we suspect cleaner didn’t clean it when we hired , I didn’t bother checking as we were not going to use it anyway)

Poor customer service and unnecessary charges after hire period ended

Lack of Communication and Inadequate Service
Our experience was disappointing due to a lack of communication and insufficient service. We had a pick-up scheduled for 8:30 AM from the CHC airport branch, but upon arrival, we were informed that our van was not ready due to staff shortages. This should have been communicated to us before we arrived, especially since we had booked two vans for a total of nine people.

We agreed to pick up the vans at 12:30 PM, with the understanding that we would be informed if there were further delays. However, we received no updates and finally had to leave, only to have the vans handed over at 2:30 PM. This delay forced us to reschedule all of our bookings to stay on schedule.

Additionally, there were several issues with the vans. Despite booking two campervans, some of the complimentary items were missing, such as only one heater between the two vans, no cleaning supplies for the toilet or vessels, and no rubbish bags or bins.

The most disappointing aspect was the $250 cleaning fee charged to us. I have requested an explanation as we never used the cassette toilet, and the gray water tank was emptied on the last day of return. We hope to receive a satisfactory resolution regarding the unnecessary cleaning fees.

only problem is you cant plug into power at someones house cause they dont supply adaptor

The communication internally in the company between the centralised call centre and the depots / service teams is incredibly poor. The staff are very disciplined in not sharing a specific phone number - EVERYTHING MUST GO THROUGH THE 1800 NUMBER. If I were to guess, I would say that is the first thing all employees are taught. Above all else. Not the customers, not the vans, just don't share a specific phone number. On the first day the bed didn't drop, so we slept on the floor, second day we took a gamble on booking a hotel (which they refunded), they gave us a fan heater with a cut cable, third night we slept on the floor. I will never book Star RV or JUCY Rentals again. And that incredibly happy hold voice gets super annoying when you call for the 5/6/7/8/9/10th time - ESPECIALLY when the person hangs up after being on hold for 40+ minutes.

Very good and new campervan-highly recommand

Great pick up experience. Through walk through and the RV was in great condition.

RV had some issues and couldn't go a night without power. Costs us a lot of time and money during our trip.
On drop off they promised a reimbursement, but never got it. When I contacted them about is, they said they never promised.
Customer service is terrible.
Spend you money on another RV