Star RV Motorhome Hire Arvostelua 

Extremely Disappointing Experience – Avoid at All Costs

Short Summary:
Our experience with this motorhome rental company was absolutely terrible. The motorhome did not match the description, communication with the reservations team was horrendous, and the overall value for money was shockingly poor. Save yourself the trouble—rent a normal car and stay at quality hotels instead.

Full Review:
We rented a motorhome for over five weeks, expecting a high-quality experience based on the company’s claims. Unfortunately, the reality was far from the promises.

1. Motorhome Not as Advertised
The motorhome we received was nothing like the “comfortable and stylish” design advertised. Instead, it was outdated, worn down, and riddled with issues:
• The interior was in poor condition, with sagging cushions and mattresses that made sleeping nearly impossible.
• The vehicle was so noisy during the drive that I had to wear earplugs to endure the rattling.
• Basic cooking essentials were missing, such as scissors, a whisk, and an extra pot, which made meal prep unnecessarily difficult.

2. Unacceptable Customer Service
The level of service from the reservations team was appalling:
• At pick-up, the motorhome was not ready because the previous renter returned it late. While I was refunded for the day, this delay forced me to rush to my destination on New Year’s Eve—a stress I shouldn’t have had to bear.
• When I reported the issues and requested a swap, I was told I could only get an upgraded motorhome if I paid extra. This is unacceptable; I should not have been charged for an issue caused by the company’s negligence.
• Communication was abysmal. I had to repeatedly call the reservations team, only to be ignored or given vague promises of callbacks that never happened.

3. A Ruined Start to Our Trip
We eventually decided to stop relying on the company and fix the problems ourselves to salvage our holiday. We bought duct tape and tension straps to reduce the rattling, an extra mattress for comfort, and additional kitchen essentials. These out-of-pocket expenses should never have been necessary.

Conclusion:
This company’s lack of professionalism, poor customer service, and misrepresentation of their product made for a deeply disappointing experience. While New Zealand is a stunning country that ultimately saved our trip, the rental process was a disgrace. Save yourself the frustration and avoid this company at all costs.

Great rental and great staff. Motorhome was clean, new and well-stocked with everything you needed for travel to an off-grid place. Restocking of laundry was also fast and efficient. Will be renting again when I come back to NZ.

my husband i hired a two-birth van it was very clean and tidy staff were wonderful nothing was any trouble to them. I would highly recommend them to family and friends.

Old and dated rv: 218,000km done, charging ports were USB and not USB c. Noisy engine.

Poorly maintained: internal table was damaged, 1 air con vent was damaged, both side mirrors couldn't be adjusted electronically.

Confidence and very nice experience. Amazing people at office

A very poor service from customer feedback, after several emails and comments on this page an offer of compensation was made, unfortunately they haven't yet made the payment and are again ignoring my emails.
I always judge a company on how they put things right if they do unfortunately go wrong, in this case upto now extremely poor.
Beware folks....

pick up location in Cairns is a little hidden but as soon as you find them, the giys are super friendly and helpful

Super nette und professionelle Mitarbeiter perfekte Erklärung und Hilfe! Top Fahrzeug. Einfach super. TOP

Freddie the worker was very helpful in showing us how to use all the amenities of the camper. It was very clean and had everything we needed. It was a wonderful experience.

Staff was very welcoming, helpful and accommodating!

**Disappointing Experience with RV Rental**

We were really looking forward to our motorhome adventure, but unfortunately, the RV we rented did not live up to our expectations. For the price we paid, we expected a much higher quality of vehicle.

The RV was advertised as sleeping six, which it technically does. However, the layout makes it impractical to have six people in the vehicle while driving. Our biggest complaint was the lack of adequate air conditioning. On hot days, the back of the RV became uncomfortably warm since the AC vents do not extend that far back. This made for a miserable driving experience.

The overall condition of the RV was also a letdown. The vehicle seemed worn down, with several issues preventing us from fully utilizing its features. For example, the awning was unusable because the hooks to secure it were too loose.

The interior had seen better days, with old and dirty curtains that detracted from the ambiance. We were also surprised to find that dishwashing liquid was not supplied, despite there being dishes provided. This was an oversight that added to our inconvenience.

In conclusion, we feel that the RV was overpriced for its condition and the issues we encountered. We hope Backpacker Australia will address these problems to provide better experiences for future renters. As it stands, we would not recommend this particular vehicle.

Magnifique

The front staff members were brilliant. They did their best to accommodate the customers and check-in speedy. However they had no help, from what I could tell, from management or others staff members throughout the whole process.
We waited 2 1/2 hours to check in and drive out the gate as the van apparently hadn't been washed or detailed yet and the laundry was still in the drier. In saying that, the camper was still filthy. They also forgot to put in the outside table and chairs which was included in the price.

Van broke down twice in Litchfield National Park. No contact by the depot, had to attempt to take the vehicle back ourselves instead of a replacement being offered. When I raised a complaint, the response was woeful.
Do not hire.

Great service - the camper was nice and clean - we got a diskont because we waited little longer for our camper than expected

Down to earth, very good deal and made the check in process smooth.

Great information about the vehicle and great after sales service. Happy friendly staff during and after the rental. Great support and backup service. Nothing was too hard for anyone.

I collected the motorhome on August 31, 2024, at 14:10. Unfortunately, it did not live up to the advertised luxury standards; the interior was outdated, and the engine made a troubling cranking noise. I requested a replacement because I needed to travel to Fox Glacier and use Arthur Pass to return to Christchurch, but my request was denied. While heading to Glenorchy, the desk fell to the floor, forcing me to drive back to StarRV Queenstown for repairs. My request for an exchange was once again rejected. The next morning, the motorhome displayed ABS and ESP warnings and advised a visit to a workshop. I returned to StarRV Queenstown and finally secured a replacement motorhome, but this process took until 12:48 pm, delaying my journey to Fox Glacier. This entire ordeal significantly disrupted my holiday and prevented me from enjoying the scenic route and attractions. I am deeply disappointed with the luxury motorhome provided by StarRV and am seeking compensation for the time lost and the impact on my holiday experience.

We rentend a camper in Sydney to drive to Melbourne in 5 days. Om day 3 the camper broke down due to engine failure and we had to be towed. We were sent from pillar to post by star RV customer service. Even told we had to arrange our own tow. Customerservice was unhelpfull and uncaring. We were stuck for 26 hours! Eventually, Jucy campers towed us and arranged alternative transport.
Conpensation offer frim Star RV was 250 aus$, which we did not accept.
What a lousy experience!