stanstedmeetandgreetparking.co.uk Arvostelua 

Avoid at All Costs - Total Scam!
I had an absolutely appalling experience with SMG Park & Ride at Stansted Airport booked via PARKOS. I booked parking with them from the 25th to the 28th of September 2024, paying £69.99 for the service - Booking Number: PHLG8B. My booking was for a 12:00 noon arrival, but due to unavoidable delays, I arrived at 14:30 for a 16:15 flight. Their post code is CM22 6NZ. To my shock, they informed me that my parking had been cancelled because I didn’t arrive within 2 hours of my booking time – something buried in the small print. They demanded an extra £100 to park my car, or I’d have to find parking elsewhere!
This is nothing short of a blatant scam. I was being charged twice for a single parking slot, as the original booking was still valid for the dates I paid for! It’s absurd to cancel a booking simply because of a slight delay, especially when they advertise that they are open 24 hours a day. Parking should be about the days you book, not the exact minute you arrive.
SMG Park & Ride is clearly exploiting travellers who are often in a rush and can’t afford to miss their flights. They force you to pay an extortionate additional fee, knowing full well you have no other option. I felt totally ripped off and deceived.
Do yourself a favour – DO NOT BOOK WITH SMG Park & Ride. Save yourself the hassle, frustration, and the risk of being scammed out of more money at the last minute. There are far better and more trustworthy parking services at Stansted!
I have also noticed there are a lot of positive reviews on their review page which suggest they are using AI to generate a lot of anonymous positive reviews and suppressing negative reviews. I will also post this review on Trust Pilot and Trip Advisor.

Absolutely appalling, avoid at all costs!!! Car was damaged while it was kept with them for my 5 day holiday. Upon my return I came back to my whole driver side wing damaged, the manager came and looked over and agreed it was not there when I left it with them (they scan your car on arrival and keep it on video) she said she would put a claim in and I had to as well, just heard back and they have advised it’s not their responsibility and I will be liable for the cost of repairing my car, even with proof my car was in perfect condition when it was dropped off to the driver. Shocking customer service team, have waited over a week for a response and just to be told they can’t help. No apology or any resolution. WORST experience and would never recommend this company, I’ve had way better experiences with the offsite car parks. WILL NEVER USE AGAIN.

SCAMMERS!!!!

We booked well within the time to get our flight as we were driving down from the North because of our plans after our trip. We got stuck in traffic and was a couple hours later, they said we are deemed as a no show and had to pay again.

Er, we booked a space for a selected time, I expect to have it for that time.

He made us pay again with cash. I guess so we are unable to do a charge back for misinformation.

The guy then asked where I lived and said he didn't believe where I had came from.

They were so rude. We turned up and it's an unsecured yard with a locked office saying back in 15mins.

We were concerned that after the crazy rudeness on the phone and the poor setup our car would come back with a flat tyre.

Shock, horror. We were right. They put a nail in our tyre which were brand new before we left. They said the terms and conditions say they don't cover tyres. On top of that we had scratches on both sides of the car.

He then gave us something to pump.the tyre up and directed us to a nearby tyre shop where the guy would help us out for free. This was just a decoy to get us out of the yard so we didn't complain in front of other people where we then buy tyres from their operation too. It's an absolute joke.

Completely avoid at all costs!!

DO NOT BOOK! They are rude nasty crooks. We paid £70 to park our car here, and on return Ryanair was delayed which means we missed the closing of the car park by literally minutes. We called repeatedly and no answer to we had to pay an additional £55 uber ride home as we were stranded, plus another £55 uber back in the morning to retrieve the car. We were then told we needed to pay a £25 overstay fee and £20 rebooking fee? We didn't want to overstay, and we certainly hadn't rebooked anything. They said it was for storage and admin, when no admin was done/needed for the overstay? This is just charging money for no reason when the overstay was not our fault or of our doing. When I tried to explain this to the manager he shouted at me and told me to stop talking or would charge me £65 instead! I felt rather abused and since discussed with the police who said I should have called them there, as they kept my key until I paid them £45 which is a breach of the 2012 Protection of Freedoms Act .

When we picked up our range rover, within 2 minutes we had a problem in the middle of the night and had to be recovered. It turned out that there was a problem with all the fuel injectors. I am convinced that this was a result of something the parking company did/how the car was driven. We would never use this company again.

Cowboys!!! I used ezybook to book their services previously and had a good experience, so much so that their driver gave me a business card to book directly in future, saying it would be cheaper if i did so. Well it wasn't, it was more expensive for 24 hours than i paid for 4 days on the other site. But not only that, i was told i would get it cheaper if i paid by cash, fine. I did state on the phone that i would be paying cash, but when i arrived didnt have cash, only to be told as a result, they would be charging an additional £20 for me paying on card!?!? On what justification??? Furthermore, they charge you per person for dropping you off and picking you up at the airport, but don't actually use the drop off place at stansted (they use a nearby hotel instead) so don't incur the fees they are charging you for. Do not touch these guys!!!

**just to add to this, I was today (the day I left a review) asked for more information about my booking by this company via trustpilot, and the same time as I confirmed my booking information, a charge appeared on my credit card for the cost that was held originally for my booking. Absolute scumbags.

Read the reviews, and the company's responses- that should tell you everything!
These people are just plain rude, unprofessional and money grabbing.
On their responses they take no responsibility for customers problems, they are argumentative and aggressive.
When I used them, I called 20 mins before arrival as per the instructions but when I arrived at the shoddy side, no one was there. We waited a good 10 mins before ringing again and finally the driver turned up. We then had to pay an extra fee which was not mentioned previously. At this point, we were running behind schedule, so I paid so we wouldnt be any later.

The place is scruffy and unkempt amd the vans we travelled in were not up to the usual standard of taxis.
We had a 30 minute wait to be collected on return.
I made the mistake of giving them a second chance but the rudeness I encountered after asking a simple question was totally unacceptable. How these people are still in business, I dont know. I imagine its down to bookings through a third party.

They may appear cheap but the hidden costs will up the price to equal of the professional companies.
Jet Parks, Purple Parking etc all offer a much more professional service. No hidden costs, the staff are polite and friendly and the places are run well.

Our flight was delayed but when we landed one call and we was picked up took to our car and we was on our way. Good work smart park and thank you 👍👍👍👍👍👍👍👍👍

Absolutely awful . Our flight was little delayed and we arrived past midnight . At dropping the car they made It out our car would be parked in stansted and key left in locker . However car was parked 15 min away which was hard to find and we had to pay taxi £39 to take us there . Avoid this service . Name is deceiving sounds like official Stanstead airport parking but is only a rouge parking company frauding people . We tried to call them many times but no answer . I would never use or recommend this company again . Avoid at all costs . Total parking cost us £83.49 + £10 exit fee + £39 taxi total £132.49 . If I had parked in the official car park close to terminal would have been much cheaper wish I did this . Avoid avoid avoid

What a scam.
I tried to extend my parking and it seems like they have made it on purpose hard so you can’t change it.
The “phone number” it’s a text only.
I did not bring my phone abroad so used a local number to text, the text wouldn’t go through.
On their website it says you can change the booking via website, that of course is a lie and it can not be done.
Tried to email them but they never get back to you.
What a disgraceful service!

Tried to call the number given over 40 times when we were 20mins away from the airport no answer the car was booked in at 4am arrived at the airport just as they answered the phone telling me they were dealing with other customers and they don't open until 4am although my booking was for 4am so how I am supposed to call 20mins before?? on arrival was told I had to pay £50 cash extra as my vehicle length exceeded their maximum but I has put the make and model of the car into the booking details???? was given a take or leave it reply by the driver collecting my vehicle obviously had no other choice at 4 am in the morning.... DO NOT USE LOOK AT THE REVIEWS BEFORE WISH I HAD OF!!!!

We booked Meet and Greet for 10 days parking. Unfortunately, I developed pneumonia while away and was hospitalised. We phoned Meet and Greet to say we would be at least a week late picking up the car. On arrival back to the UK, we showed my medical record to prove I’d been in hospital and they said No Charge for the extra 9 days! Thank you meet and greet for your kind gesture.

I have used the SMG Smart Park before with no issues. This time I was with my mum who was visiting from abroad. The only employee in the morning was dealing with other customers and I was speaking to my mum. He then started harassing my mum on why she doesn't speak English to me because "in England you speak English" and ensuring us it's impolite to speak another language. He then started harassing my mum further saying he didn't like the vibe she was giving him. I don't know exactly what was it about my elderly mum so triggering to him other than she was speaking another language but dude was offended on behalf of the whole country that visitors speak another language. He then said it is not discriminating when he demanded we speak English only because, yes you guessed it, he has lived abroad and speaks another language. White supremacy really is a hell of a drug that those sad middle aged incels rely on. Avoid at all costs.

I left my car SMG & SMART PARK CAR PARK on 28/03/2024 to 04/03/2024
I came back day earlier and therefore they asked me to pay Rebook fee off 40£ . I found it very not right in this situation because I didn't request for refund for overpaid extra night. But it was late night and I didn't want to argue with them because i had little child with me so i paid cash on the arrival as requested on their email and left.Next thing i see on the next morning they withdraw another 40£ on my bank account !!!! I tried to contact them they would hung up on me or be speaking very rude. And nothing about returning my money back to me. Emailed many times after. NO RESPOND!
So Bunch of Scum bags sitting in the office and trying to get the way how to steal your moneys.
Never ever trust those guys!
Too bad I didn't read the reviews before i made reservation with them !

Absolutely shocking and never ever again will I use you. After travelling to over 50 countries throughout the years, I have often parked up at airports with no hassle at all.
This time round was like no other.
After booking my car in for a modest £45 for a 2 day stay from 4am Friday- Sunday 3pm, I actually arrived around 8’oclock for a 10 o’clock flight. When I arrived I was told my booking was cancelled because I was late…..
I was then told under no circumstances would I be getting a refund and that I will have to book again.
Unfortunately as it was a couple of hours before my flight I had no option to book again!
For the £42 I originally paid?! NOPE.
The price doubled!
So what should be a straight simple booking at a modest price actually cost me over £120!

If I could give no stars then I would!
I just wish I had read the reviews before I booked.
This company will not be in existence for much longer.

Very pleasant experience both on the way to and from Egypt. The parking was really secure and had no fault in how they parked while me and my family were away for 5/6 days. Very professional service and at a really reasonable cost. Thank You!😄

*AVOID*! If it was possible to give a zero star, I would. Don't say I didn't warn you! Remember the good ol' German saying, "What is cheap is always costly" They might show as the cheapest on comparison sites such as Parkos but you're highly likely to pay a lot more. MAKE SURE YOU READ THE SMALL PRINT!

Firstly, factor in an airport tariff of £10.00 into the total price. You will pay that when you go to drop off your vehicle. You will however not get a VAT receipt for this as, according to the company, they are not a VAT registered company.

Secondly, make sure you make note of your time of arrival for your vehicle drop-off as the company will use a CCTV system with an incorrect timestamp to lie that you arrived late and then charge you an average £20.00 penalty. Furthermore, you will be paying this penalty into a private bank account. When paying all these fees, remember you'll be paying a surcharge if you pay with a card which is clearly illegal. The amount you pay goes up the higher the fee. If you question the surcharge, the company will claim that it's a booking fee, not a surcharge. This makes absolutely no sense as, if it was a booking fee, the rate would be standard irrespective of the means of payment.

Thirdly, make sure you research the company on Companies House and Google. Once you get to know about the provenance of Smartpark and SMG Meet & Greet you probably wouldn't leave your vehicle with them.

They do not have a complaints procedure and your emails will be responded to by people who are reluctant to reveal their full names and roles within the company.

Do NOT leave your vehicle with this company. It will cost you a lot more!

PS. You are a pathological liar. The deadline for our so-called penalty-free arrival was 05:00. We called you, as per your terms and conditions, when we were 20 minutes away, arriving well before 05:00. You provided a CCTV still image which had a timestamp of 05:07 which; showed my car parked up within your compound, directly in a parking space in front of your office. The image does not show me inside the vehicle. You thought you'd hit the bulls eye for another fraudulent charge until I provided you with photo evidence, complete with metadata which evidences that at 0503 I took a photograph of my mileage. I did NOT say that I arrived at 0503. In fact your sole customer advisor was serving another customer when we arrived and we had to wait for about 6 minutes before being seen to. I have challenged you to provide me with CCTV evidence showing my vehicle entering your boundaries beyond 0500 but you have slyly ignored my request in your replies.

Why would I acknowledge your last email when you'd indicated in the email that the matter had been concluded as far as your company was concerned and there was no follow-up appeal process? I specifically asked you to refer me to the next appeal stage but again, because of your fraudulent practices, you ignored my request. I have not acknowledged your last email simply because you stated that was the end of the matter. Do not assume that my silence implies that I am no longer pursuing the matter.

If you think that readers believe your retorts to the plethora of negative reviews on here, you must really be lacking in self-reflection.

P.P.S. Really risible. Address the material facts:

1. Provide CCTV evidence showing that my vehicle entered your boundaries (the part of your establishment which qualifies as "arrived") after 05:00 hours. I'm not sure you realise that the burden of proof lies on you? You are instituting the penalty. You have to prove that I have incurred a penalty. If you wanted customers to stonewall their appeals, then perhaps you should include in your Ts & Cs that customers ought to take photos of their arrival times. You have provided an image of my vehicle parked up within the confines of your premises at 05:07. You have NOT provided evidence of my vehicle ARRIVING! What's next? Are you going to send me images of my vehicle at 05:15, 05:25 etc? I put it to you, and I've explained it to you, that I arrived well in time before taking photographs of my mileage. "Anywhere within the postcode" Oh so I parked up somewhere within the postcode at approximately 0500 hours just to photograph my mileage. How would that achieve the intended purpose of the photograph as the mileage would likely increase when I arrived thus defeating the object? Do you see the logic here? Provide proof and stop scamming innocent customers!

Shocking service by this company emailed in advance about flight change but changed me £100 extra on the day and then 1 day before my flight back, I was told they closed early on Christmas Eve and would need to get a taxi to collect my car. What kind of meet and greet service was this when they could have told me prior to booking

Failed to give details about the location of the key, had to find my own way to their car park, been charged for drop off and collection, had to spend 4 hours at the airport as call weren't answered

NEVER NEVER again. The man was rude complaining about picking the car up 10, 15 minutes earlier then on the way back he didn't bother bringing the car back because he said they were closed on boxing day. Dispite the fact that he had all the booking details and the flight reference no he said they don't work on bank Holidays and if we wanted the car we had to pick it up from his barn. £24 pounds and an hour journey later my son managed to get the car. It took several calls to get through and once I did he was very rude.