Stan Ray® Arvostelua 

Do not buy from this company. I have sent numerous emails to return a t shirt that doesn’t fit and they ignore the emails and will not send me a returns label.
Terrible customer service and will not let you pay via PayPal or similar.

Terrible customer service. Only provide an email address and i've sent 4 unanswered emails over 2 months as they sent the wrong product.

Great product. Swift delivery

I won't buy anything from this company again. I want to return one of the items I purchased. I submitted my return request and, according to the website, the request was approved and I was supposed to get a returns label. The label never came. I've tried emailing them several times and they have ignored my emails. So it looks like I'm stuck with an item I don't want and will have to sell it on eBay for much less money than I paid for it. I imagine I'd have the same experience if the order hadn't arrived. So I definitely don't recommend buying from them and certainly won't buy from them again.

Sent me shorts that didn’t fit me. The return label in the box that they sent me what ripped in half and couldn’t be scanned which meant that I couldn’t send it back and get a refund. Now they wont answer me and cancel my return request so that I can make a new one and send it with my own carrier.

Returning my pants was an absolute headache and I was ignored by the support team for more than a week when trying to get my problem resolved.

I purchased a jacket in 1st May as a gift with the event now past. Delivery is supposed to be 2-4 working days which I paid an additional £4 for. I have had no update on my item has it been sent for delivery yet or is it still being processed?

I have emailed customer service now multiple times waiting a week so far with no response.

This is now my second review here, and I have left multiple comments on social channels. I have requested to start a chargeback however with my consumer rights I am legally entitled to a full refund if this doesn't arrive by next week

Extremely disappointed

Ordered on may 6th and it took almost 3 weeks of no updates. All of a sudden I got a message the order was delivered the next day. Dyring the order I tried to email several times with no response. Today on May 28th I received an apology from the company in the form of an email from the head of ecommerce. I have my order and the apology but the silence during the order was a letdown.

I received the OG Painter Pant in Natural Drill and honestly was really disappointed. The fabric felt more like the kind of material used for clothing samples or prototypes, not a finished premium product at this price point. The stitching was extremely basic, the pants weren’t lined, and overall they just did not feel worth the cost at all.

What made the experience worse is that I ordered the matching jacket as a set, bringing the total to around $430 CAD, and only the pants showed up. I was never notified that the jacket was unavailable, yet the payment still went through for the full order. The whole reason I ordered was to have the matching set.

Then after all that, I had to pay return shipping myself to send the pants back.

Really frustrating experience overall. I wouldn’t recommend.

I’m missing 1 item
From my order received over a week ago, I have emailed 3 times and yet to get a response despite the automated response stating that there will be a response from the customer service team within 3 days

Terrible Customer Service and support
Ordered two items - 1 item never came
Tried contacting them - no answer after repeated attempts
There clothes aren't cheap so to be without a £125+ Jacket for over a week is unacceptable
Really has put me off the brand, was really excited - now I dont think I would shop there again.

I ordered a pair of pants and they were never shipped. I’ve sent 5 emails now to their customer service email without any replies. Do not order from this company. Absolute scam.

I placed an order 1 month ago today for a £125 jacket. It has still not even been dispatched. I’ve emailed 7 times and had no reply. I’ve messaged on instagram and no reply.

I’ve just started a chargeback via Monzo. I can’t believe how bad the service is.

Des produits de tres bonne qualité, avec une coupe a l'ancienne.

Hello,

I’m following up on my previous messages regarding Order EXC-#69724-1.

I had finally received an email on March 26 from someone named Tim regarding the incorrect items and next steps for the exchange and return. However, I haven’t received a response since replying to that email.

At this point, I’ve received the incorrect size twice, and the return portal is still showing the item as “not yet shipped,” which prevents me from initiating another exchange.

I wanted to check on the status of the replacement pair, and also whether you’re able to provide a return shipping label so I can send back both pairs that were the incorrect size.

Could you please advise on next steps or arrange for the correct item (36W x 32L) to be sent?

I’d appreciate an update when you’re able.

Thanks,
Chris

The garment itself is as good as ever with Stan Ray, however I’ve found that sizing/fit differs greatly. I’ve got jackets and shirts in the same size but the fit is miles apart.
The shirts always seem to be much smaller than the jackets

How is it possible that a size 32 pant I bought in Nordstrom fit like a size 29? And then another size 32 pant I bought from your website fit like a size 33? Not to mention it having a finger-sized hole right below the front zipper. I REALLY love y’alls product but come on…

My wife bought me a Stan Ray Charcoal Plaid shirt that I'd had my eye on for a while. I'd be disappointed with this quality on a shirt 1/4 the price. It was disappointing from the start, and after 3 or 4 washes the material has ripped apart on the sleeve. Loved the style of this brand, but won't make the mistake of buying again.