I changed the date of a subscription order to receive it a week earlier. All confirmed and received. I then had an unwanted duplicate order with no notice so no opportunity to flag. I was charged and... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have a monthly subscription for bread. Always comes on time, no problems whatsoever & its the best low carb bread I've ever tasted ( after trying many ) extremely happy 😊
Amazing ! I am a monthly subscriber and as a Type 2 diabetic I would find it impossible to control my glucose without the Seriously Low Carb company. All products are wonderful, I air fry half a cut u... Näytä lisää
Yritys on vastannut
I was recently diagnosed with diabetes type 2 and was struggling with food options. Seriously Low Carb has proved to be an absolute life saver allowing me to still eat the food I enjoy without sp... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We are SRSLY Health, formerly SRSLY Low Carb. We are the UK's leading low carb food company that also offers high protein, lower calorie, higher fibre options of foods that are commonplace in British diets. We provide healthier alternatives to foods that are traditionally bad for diabetes and weight-loss.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0330 053 2250
- getintouch@srsly.health
- srsly.health
4,4
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Con men
Con men, signed me up and charged me for a weekly delivery when I said no to it.
Untrustworthy, be aware!
25. helmikuuta 2026
Vastaus yritykseltä SRSLY HEALTH
Hi Kenneth,
Thank you for your feedback! We understand your concerns and want to clarify that a subscription cannot be created without it being selected before checkout. Customers are shown both the one-time purchase and the Subscribe & Save options before putting an item into their shopping cart, so the choice is always made during the checkout process. We cannot create a subscription for you.
Our customer service team did reach out after seeing your review so we could look into this for you, but we haven't heard back yet. Rest assured, if you had contacted us when the issue first appeared, we would have been very happy to step in straight away and help cancel or adjust the order.
We hope that we were able to clarify the situation for you, and we're always happy to be at your service if you have any further questions or concerns.
Vastaus yritykseltä SRSLY HEALTH
Hi Michael,
Thank you very much for the lovely feedback, and we're so happy to hear that you're enjoying the new products! We've been working hard on perfecting them for our low-carb legends, so it really makes our day to know that they're hitting the mark for you.
Super, Smashing, Great
Absolutely loving trying the new items such as Piri Piri Chicken Melt and Margerita Calzone. It's so nice to have foods like this to eat. Very satisfying, very filling & so enjoyable. Also, always great customer service. I Absolutely love SRSLY products and their staff.
23. helmikuuta 2026
Vastaus yritykseltä SRSLY HEALTH
Hi Jennifer,
Thanks for such a brilliant review! It's great to hear you've been enjoying the new options and that they’re hitting the mark for taste and satisfaction. You've just made our team's day!
We're also really glad you've had consistently good experiences with our customer service. Your support means a lot, and we appreciate you taking the time to share this.
Amazing products
Amazing products.
Stopped shopping online with other companies. Love the wraps, bread, rolls and croissants. 10/10
23. helmikuuta 2026
Vastaus yritykseltä SRSLY HEALTH
Hi Debbie,
That's very high praise; we're absolutely thrilled to hear you've made us your go-to for low-carb products and that you're enjoying the wraps, bread, rolls, and croissants!
Thank you for being a 10/10 customer, and we appreciate you taking the time to share your experience!
I was told I was diabetic and told to…
I was told I was diabetic and told to cut down on carbs someone told me about your bread and was glad bread is my weakness
22. helmikuuta 2026
Vastaus yritykseltä SRSLY HEALTH
Hi Dorothy,
Thanks for sharing your experience! We're really glad our bread has made it easier to enjoy something you love while keeping your carb intake in check. It's great to hear it's been helpful for you. Thanks for being a legend!
My 3rd time ordering from srsly low…
My 3rd time ordering from srsly low carb they have very good options for Keto lifestyle the pizzas and fruit loaf are my favourite easy to use website and fast delivery I will be placing more orders with them
22. helmikuuta 2026
Vastaus yritykseltä SRSLY HEALTH
Hi Kayleigh,
Thank you for the fantastic review! We're really happy to hear you're enjoying the pizzas and the fruit loaf, and that the website and delivery have made ordering easy.
We look forward to your future orders and appreciate you taking the time to share your experience!
Best low carb bread I've tried (and Ive…
Best low carb bread I've tried (and I've tried a lot) customer services v helpful too. Reliable quality supplier.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SRSLY HEALTH
Hi Ann,
Thank you for the great review! We're really pleased to hear it’s the best low-carb bread you've tried, especially after testing a few, and it's lovely to know our customer service has been helpful too.
We appreciate you taking the time to share this, and thank you for being such a legend!
Beware as they sign you up for things you don’t want
Beware as they sign you up for subscriptions, even if you haven’t signed up for anything
First I knew was when everi emailed me about a delivery
The rolls are not nice and like chewing plastic covered cardboard
They used to do packets of bread mix you can do yourself at home and they don’t
Tried to get hold of them and getting AI instead , an all round rubbish experience
They’ve just emailed me just to say refunded me , so grateful for that! However I would suggest that instead of just using AI in future you use people, ai is helpful busy not for complaints.
Thought I’d try them, now I’m giving them a wide berth!
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SRSLY HEALTH
Hi Rachel,
Thank you for taking the time to share your feedback! We understand the concerns you raised around the subscription and the overall experience.
Subscriptions are designed to be optional and easy to manage, with information shown during checkout and reminder emails sent before any repeat order is despatched, so there is plenty of opportunity to review or cancel.
We're glad that we had the chance to contact you directly and clarify how this works, and that we arranged the refund for you right away.
Your concerns are completely valid about AI. While we do use automated tools to help with general queries, a human agent will always be available to support you.
We're sorry to hear that the items weren't to your liking, but we appreciate that you gave us a shot anyway!
Wow what a responsive business
Wow what a responsive business! .. the courier used delivered my package to the wrong address. I contacted SRSLY as soon as I realised and they sent me out another package the same day. They will be taking up the lost package issue with the courier service.
For me, hassle free, very responsive and polite exchange with SRSLY . ... Not to mention my yummy order . Will definitely used again for my Keto items Thank you so much 🙏 x
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SRSLY HEALTH
Hi Kerry,
Thank you for such a lovely review! We're glad we could step in quickly and get a replacement out to you when the courier delivered to the wrong address, and it's great to hear the whole process felt hassle-free.
We're also really pleased you enjoyed your order, and we appreciate you choosing us for your keto items. Thanks again for your kind words and support!
I love this company
I love this company. Fabulous service, quick delivery and they keep you in the loop from start to finish. They have a good range of products. I can't fault them. I would certainly highly recommend them.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SRSLY HEALTH
Hi Kim,
Thank you for such a lovely review! We're really pleased to hear you're happy with the service, delivery, and updates along the way, and that you're enjoying the range of products too.
We really appreciate the recommendation and you taking the time to share your experience. Thanks for being part of our low-carb community!
Outstanding products
Outstanding products. As a diabetic on a low carb diet I can finally have a sandwich or cheese on toast again. Delivery was fast and well packaged.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SRSLY HEALTH
Hi NP,
Thank you for the lovely review! We're really pleased to hear you can enjoy things like a sandwich or cheese on toast again while following a low-carb diet. It’s also great to know that you're satisfied with the delivery and packaging. Thanks for being one of our low-carb legends!
Conning customers into a subscription - Updated
Update 9th July 2026:
I'm please to be able to update this review to reflect the fact that the website has been changed so that "Subscription" is no longer the default option.
The good:
My wife is diabetic and alergic to pretty much all available medication; so, the only way to manage her sugar levels is dietry, i.e. limiting carbohydrate intake. These products are good and helpful for her needs.
The bad:
I ordered three items today and two of them ended up as subsrictions by default. This constritutes sharp practice. When ordering, the single purchase option is off the bottom of the screen so users do not necessarily even notice that there is a choice to be made. By all means offer customers a subsriction but this should not be a default option.
The ugly:
To make matters worse, cancelling a subsription has been made deliberately difficult and this is a worse crime in my view.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SRSLY HEALTH
Hi Nick,
Thank you for taking the time to share such detailed feedback. We're pleased to hear the products have been helpful for your wife's dietary needs, but we understand the concerns you've raised around subscriptions and how this felt during the ordering process.
Subscriptions are intended to be optional and fully in the customer's control. During setup, there are prompts explaining the choice, and we also send reminder emails before any repeat order is shipped, so there is time to review, change, or cancel.
Our customer service team has reached out to you directly to clarify everything and help resolve this for you, and we want to make sure your experience improves from here. We appreciate you bringing this to our attention!
Bread I can enjoy
At least I can take a roll or sandwich with me now, as low carb eating out is a challenge
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SRSLY HEALTH
Hi Janine,
We're really glad to hear the rolls are making things easier when you're out and about, especially as low-carb options can be limited. Being able to grab a sandwich or a roll and take it with you can make a big difference. Thank you very much for the kind review!
Be wary of automated subscription
The issue I have is that the company automatically put you into an automated subscription. This has happened to me a week after my purchase. I tried to cancel after getting an email saying that my pizza order is with Evri.
I emailed to cancel as I never wanted a repeat order. This should be at the discretion of the buyer, not everybody will be aware of the process.
In my opinion doing this is an easy way of making money as it becomes too late for people to cancel, they never did respond to my email.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SRSLY HEALTH
Hi there,
Thank you for sharing your concerns, and we're truly sorry for the frustration this has caused. We always aim for subscriptions to be clear and within the customer's control. We take care to inform our customers every step of the way when they're setting up a subscription, and we send multiple follow-up emails to keep you updated and give you plenty of time to adjust or cancel a subscription order before it's shipped.
Unfortunately, we haven't been able to locate your details, and we'd really like to look into this properly for you. If you can get in touch with your order information, our customer service team will investigate what happened and make sure it's resolved.
Your feedback means a lot to us, and we hope to hear back from you soon!
Really good bread shame about the price…
Really good bread shame about the price tho 😞 maybe in time more company's will make similar bread witch will make it competitive witch will decrease the price .
28. tammikuuta 2026
Vastaus yritykseltä SRSLY HEALTH
Hi Jake,
Thank you for your honest feedback! We're really pleased to hear you think the bread is really good, and we completely understand that price is an important factor. Producing low-carb bread involves specialist ingredients and processes, which does affect the cost, but we're always reviewing how we can deliver the best possible value. We appreciate that you took the time to share this!
Vastaus yritykseltä SRSLY HEALTH
Hi there,
Thank you for the kind feedback! We're glad that you're enjoying the products and that they're helping you keep a clean keto diet. We appreciate that you took the time to share this!
Vastaus yritykseltä SRSLY HEALTH
Hi Anniflower,
Thanks for the kind feedback, and we're glad that you're satisfied with the products and service! Thanks for being a low-carb legend.
Excellent products and great service
Excellent products and great service. Particularly like the mini croissants and seeded bagels. I’m Type 1 diabetic and find these are a really useful and enjoyable part of my meals.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SRSLY HEALTH
Hi Mrs. Diane,
Thank you for the lovely review! It's great to hear you're enjoying the mini croissants and seeded bagels, and that they've become a regular and enjoyable part of your meals while managing Type 1 diabetes.
We really appreciate you taking the time to share this, and thank you for being part of our low-carb community!
Food taste great
Food taste great, love the notcross buns 👌
Also great customer service when I had misunderstanding with my order
28. tammikuuta 2026
Vastaus yritykseltä SRSLY HEALTH
Hi Caroline,
Thanks for the lovely feedback! We're really pleased to hear you're enjoying the food, especially the not cross buns, and it's great to know our customer service was able to help sort out the order misunderstanding. We appreciate you taking the time to share this, and thank you for being one of our low-carb legends!
Vastaus yritykseltä SRSLY HEALTH
Hi Mark,
Thanks for the kind feedback, and we're glad that the rolls have been a game-changer for your low-carb diet! Thanks for being a part of our low-carb community.
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