Spirual Arvostelua 

Ne vous faites pas piéger comme moi !!! Après avoir commandé le brûleur d’encens il m’ont proposé les cônes sans être très clairs sur le prix … j’ai donc voulu annuler la commande quand j’ai vu le prix exhorbitant que ça me coûtait … rien à faire … ils n’ont absolument pas tenu compte de la demande d’annulation pourtant faite 1 h après la commande … de nombreux mails plus tard pour redemander l’annulation ils m’envoient le colis quand même … je crains de ne pouvoir faire le retour … par contre ils ont bien débité la CB

Ordered 4 burners for gifts which were supposed to come with a variety pack of 10 each. Received only 1 scent for all 4 burners. Contacted Spirual and they immediately rectified the situation. Excellent customer service. Beautiful burners. Will order from them again. Thank you Spirual. 😊

Ein sehr eindrucksvolles Geschenk

Great product! Nice size, was bigger than I expected. Shipping was fast.

I bought three, two to be given as gifts, one for myself. I am so glad I tested it out first because it is HORRIBLE and not as advertised. The incense cones are just like the ones purchased at any headshops, gas stations, and assorted retailers. Any fragrance is hard to discern, they all smell the same, like burning chemicals, again like normal incense cones or sticks.
The waterfall is neat, a novelty, but the only selling point.
Your money would be better spent on yoga classes or a gym membership for
Stress and weightless (which they say this product helps with)
😒

One thing that made this experience top notch was the email correspondence regarding the shipment every step of the way. The shipment arrived right on time! The product is beautiful!! I gave it to my daughter as a gift and she loves it!

Mother-in-law order from these but accidentally order 3 units and not one. Applied to cancel the order within hours whilst the order tracking stated is hadn't been processed. Just received a reply stating too late and the order had been despatched. Mind you £50 for a backflow burner that's widely available on eBay and Amazon for under £15 screams a massive rip off to me and just a little scammy. I would swerve this company like!!

I found the product very beautiful and the scent stayed in the house for many hours! Just be sure to put something underneath it to catch the ashes.

they were very helpful and gave me good advice

The website was very confusing and poorly designed. Watch out for being charged twice by mistake.

[Edit 2023-11-21]: However, the company did reach out to me to try and clear things up, and gave me a refund of my order as compensation for my inconvenience. In light of that, I'll raise my review from three to four stars.

First, the idea of a "waterfall" for incense. Looks very pretty.
Second, the smell of the incense is very nice.

I liked the design and the green color.(～￣▽￣)～And like too think it is healthy too your home,(✿◡‿◡)

The company is a pleasure to deal with! Fast, efficient and no hidden fees

Wenn ich könnte, würde ich -10 Sterne für diesen "Saftladen" abgeben. Bestellte Ware waren 3 spirual incense waterfall, die zwar nach etwas längeren Zeit ankamen, jedoch war die Ware nicht vollständig!
Packungsinhalt ein Keramik Waterfall + 10 PCS. VARIOUS SCENT INCENSE CONES INSIDE! Bedeutet, dass sich im Karton 10 Räucherkegel befinden sollten aber dem war nicht so. Habe es beim Kundenservice reklamiert und gebeten mir die Räuchekegel nachzuliefern. Gekommen ist bis heute nichts obwohl ich es mehrmals angemahnt habe. Das Personal beim Kundenservice ist der deutschen Sprache nicht mächtig ....Kommunikation und die Fähigkeit verstanden zu werden ist eine Katastrophe!!! Nie wieder und rate keinem bei diesem Händler einzukaufen, außer ihr wollt euer Geld loswerden und Ware nicht vollständig bekommen, dann ist es der perfekte Händler für Sie aber da gibt es wohl andere Wohltätigkeitsvereine. Klarna als Zahlungsmöglichkeit kann ich leider auch nicht empfehlen denn die nehmen sich der Reklamation nicht an und angebliche Beqesmittel wollen nicht rausgegangen werden. Das gabze ziehtvsich nun seit mehreren Monaten und im ganzen ist dieser Kauf einfach ein Fall für einen Rechtsanwalt!

Fick återigen uppdatera med uppgifter från bägge håll. Och dessutom allt det med mina beskrivningar av hur de är gäller alltid förstås, alltså beskrivna härundertill gäller FORTFARANDE OAVSETT ATT "SPIRUAL SUPPORT TEAM" hare "svarat" tom återigen här på vidare anmälan till Trustpilot har jag EJ VARKEN FÅTT MINA PENGAR TILLBAKA UTAN ENBART FAKTURAN HAR MAKULERATS PÅ KLARNA, FAST JAG HAR EJ FÅTT NÅGRA SOMHELST PENGAR OCH ÅTERBETALDA. ALLTSÅ vidare blåsning SAMT har "head of the customer service at spirual" john torres HELLER EJ SVARAT mig FORTFARANDE förstås. Ytterligare några dagar efter mitt svar till Trustpilot mejlat mig en john torres head of costumer service at spirual fast i hälsningsfrasen står det joan och därefter john. Hursomhelst han skriver att jag skulle bli som han kallar det för komprensering med att enbart återbetala och exakta summan för "varan" samt att sända mig och en gåva. Hursomhelst efter att jag svarar honom då samma dag som han mejlade mig alltså den 01.06.23 LÅTER HAN BLI ATT SVARA MIG HITINTILLS SAMT GÖR HELLER EJ DET SOM SAGTS BÅDE FRÅN DET HAN HADE SKRIVIT OCH VAD JAG HADE SKRIVIT. DESSUTOM INKLUSIVE SKREV HAN FÖRSTÅS HELLER EJ att SOM NORMAL Och RÄTTVISA VERKLIG KOMPENSERING UTÖVER att MAKULERA ALLA MÖJLIGA AVGIFTER SUMMOR VIA DERAS OCH QLIROS HÅLL, ÅTERBETALA ALLT JAG TVINGATS ATT BETALA DESSUTOM MER DÄRTILL INKLUSIVE FÖR ALL FANKENS BESVÄR PLÅGAN
de som hade varit skyldiga utsatt mig HAFT MINSTA INBLANDNING I ALLTOMKRING MIG för ALLT SKADAT PLÅGAT MIG skulle bli BÅDE ANMÄLDA OCH SPARKADE. Som sagt de är ju BEDRAGARE SVINDLARE KARTELLER LIGOR ORGANISERADE ETC

Obs! Som sagt Datumet gäller några år sammanlagt egentligen så finns inget datum att trycka på. Fast tvunget tryckte på något och valde att trycka på datumet då john torres "head of costumer service at spirual" mejlade mig för ett tag sedan.

5/23/2023 Update this has been settled.

Ripoff run run fast. Advertised to have 100 cones came with 10. Called customer service was advised can't send back because it was opened. Called second time and read them their return policy. 100% return guarantee but the catch is it's shipped from United States but if you want to send it back it goes to Lithuania and would cost almost $30.00. Go to Amazon go anywhere but don't buy from here.

Jesse from Turbo debit was very friendly and went over everything with me and explained everything if I didn't understand. I was tired of being on this roller coaster ride and Jesse was able to stop it for me. Thank you so much I'm forever in your debit. lol

*** Update No2
A tremendous result, from Customer service manager. Hopefully customer service staff might find a way to offer help to customers, instead of negativity. I received a FULL refund on all over charged items, burners and cones, and was told I could keep the burners that had been sent to me. The tech team were investigating the issue with increasing the order. Hopefully all will be resolved soonest. Thank you so much for your efforts, they were much appreciated.
My only wish is that the cones were bigger, or lasted longer. Burn time is around 5mins.
Thank you so much Spirual! Great work!

***Update
Don’t be fooled by their answering negative reviews. I had an email back and forth with their support and getting nowhere, came here. They already have my order details and my email address and if they can’t find them, then I can call them incompetent as well but of course, I already know that it’s just a scam from start to finish!

**Seeing other reviews here, I should have come here first. I would never have ordered and been better off, not losing money I can absolutely not afford to lose. Clearly this is a scam operation following a set pattern.

I ordered a gift for a friend of mine who is having a terrible time. The perfect thing I thought. I placed the order - no order confirmation button - but I see 4 of everything has been ordered, not 1. I checked my bank immediately, and there it is, amount x 4 taken from my account. I contacted Spirual straight away, as soon as they opened for their day, asking them to reimburse me forthwith, only to be told it might be too late for a cancellation, 30 mins. I heard nothing more for the day, no money. So, today they confirm, no cancellation, no reimbursement. I have to wait for delivery, return the package AND pay the postage!

The design and waterfall effect is comforting. The scent cones could use a lettering or number system for people who have trouble seeing certain colors.

A lovely and unique product. Easy to use website and speedy delivery. Happy customer!