Sperry Arvostelua 97

I placed an order on December 7th, 2025 for a pair of authentic boat shoes as a gift for Christmas. It is now December 22nd and they have not even been shipped yet. I tried to call and there was a 30 minute wait and so I tried the chat feature and it kept running me around in circles and I could not get a response their either.

I purchased two pairs of 2-eye boat shoes—one blue and one grey. On the company’s website, the product images for both styles clearly showed shoes without traditional shoelaces (no cross-lacing). However, what I received were two pairs that do require laces to be tied, which is not what was advertised and not what I wanted.

Unfortunately, due to an upcoming vacation, I did not have enough time to return the shoes and wait for replacements. When I contacted customer service, the representative acknowledged that this issue has been reported multiple times and stated that they had already requested the website images be updated—yet the images remain unchanged.

Given the misleading product photos and the time-sensitive nature of my purchase, I requested one replacement pair in good faith. This request was denied unless I returned the items, which was not feasible under the circumstances.

This experience reflects inaccurate product representation and inflexible customer service. As a result, I will not be shopping with this company again.

Purchased a pair of Sperry slip-on sneakers, loved the look and style. Unfortunately the adhesive holding the sole on failed and i face-planted on the side-walk. No help from customer service.

I purchased a pair of rain boots just under 2 years ago.
The only time I wore these boots was when it rained.
One year later there were tears in the same place on both boots. I called the company to see if there was some compensation. These boots were 80.00. They denied any compensation.
The boots cannot be repaired and taping together is useless.

I would not recommend this company due to products and customer service. Obviously, they don't stand by their products.

I ordered parrotfish sandals for $24 with free shipping as a member. Two days later, I received an email stating that they are no longer available….yet today, I get a text message stating that they are available at a price point of $29. So for $5 they cancelled my order and now I have to wait for 10 days to get my refund

I have ordered 2 pair of Sperrys size 15 off the website had my money taken out my account twice only to have my order canceled both times. Sperry bad business

I finally got my shoes 2 weeks later at least the price was good and the shoes are new a final sale but no need to return shipping is very slow web site is wonky.

Bought new shoes. Lace broke within 10 hours of use. The real flaw was that this lace went all around the foot socket as one piece. Wrote to them several times, with no response. Finally sent a letter to corporate in Canada. No response!
So, I have a useless pair of new shoes that were destroyed by poor quality, horrible design and corporate not caring about customers... at all!

My first order went to an address in USA as opposed to my delivery address in NZ. their tracking system is crappy but they refunded me so that's OK. I made a replacement order and still waited for a bit. when it arrived, it's obvious the leather is of poor quality. Don't know how long will this shoe last.

Placed my order and ten days later hadn't received a tracking number. After no response from two emails inquiring where they were, I called service and was told they are out of stock. This company is mierda (shit)!

As a Sperry boat shoe customer for 59 years I am very disappointed at the poor quality of the last two pairs purchased especially in relation to the shoe laces breaking.
I then purchased a replacement pair of laces with a needle which is very difficult to thread into the eyes of the shoe with the ridiculous needle which barely fits through the eyes.

00000000 if I could
I worn Sperrys for over 50 years. I bought a pair for online and the shoelaces broke. they sent me the wrong type of shoelaces to repair them. No refund for shoes. Not worth my time. Their customer service sucks. I’m gonna go back to LL Beans

Ordered shoes online and when they arrived the leather was scuffed and discolored. The closest sperry store is over 200 miles from me so I had to pay to return them despite them being damaged. Tried to call to see if I could return them to a closer Aldo store and was told I couldn’t “cheat the system” and would have to pay the “restocking fee” regardless of if they were damaged.

I’ve been a loyal customer for years & never had to use the warranty option. This experience has been horrible. I’ve been ghosted by email & when I tried to call, there was still a voice message from December saying due to the holidays there are long wait times.

I received a loafer that was ill fitting and was approved to return them. I took the package to the post office with the label they provided and sent them off.
Sperry claims they will deduct $6.95 + tax for the return shipping. I am fine with this deduction. It has been a while now and I've never been refunded. I hunted around for the tracking number and found that "unpaid postage-package will not be delivered". So, they are keeping my money and not paying the postage due for the return as promised. They are scam artists.

I ordered a pair of shoes on promotion. Due to a mistake by Sperry they were going to be 90% off instead of 20% off. They had two options, let me have the crazy deal or come clean and ask me for the balance that I should have been charged. Instead they claimed the shoes were out of stock and cancelled my order. No admission of guilt. Two days later the shoes were back in stock. I sent an email - they sent apologies but never acknowledged that what they did was unbelievably shady. I will never buy a Sperry product ever again. They think it’s okay to lie to their customers so they won’t lose any money. Horrible.

I purchased a pair of boat shoes for my husband's birthday. They weren't the correct size. Sperry offers easy returns on their shoes.

Men's canvas 4 eyelet lace up STS25620 sole separated from upper. Only wore them for half a summer, barely broken in.

I bought the Torrent Rubber Lace Up Boot by Sperry. Their website purports that their boot is..,"Waterproof designed with water-tight construction, this style is engineered to keep you dry." This boot definitely isn't waterproof. I deliver mail and within the first hour the insides of my boots were soaking wet. Also, the top part of the boot that sits against your shin digs into your skin and causes painful sores and bruises. I absolutely do not recommend this product!

Griped a fair amount in a previous review but thought it only fair to remark on Sperry's products this time instead of the previous transaction that resolved itself without too much intervention. I love Sperry boat shoes. They're amazing. Specifically the Gold Cup line. What Sperry is bringing us from Indonesia is top notch. Finally managed to get a hold of their USA made pair as well. MUCH MORE DIFFICULT TO BREAK IN. Also starting to think Vibram outsoles aren't what they're made out to be because the standard Sperry outsole is so much gentler on the feet. The newest Vibram Wedge outsole Gold Cup shoe they have is extremely lacking on the comfort side with a very minimal insole because of what is most likely the extra cost associated with using a Vibram outsole. Which is regrettably not comfortable enough on its own to make up for it. Which is a shame because the Dark brown leather version of that shoe is beautiful. If it came with an Ortholite insole like the Gold Cups that have with the perforated lining and Burnished leather treatment - it would probably be the most comfortable shoe Sperry produces. For now however, the Burnished treated Gold Cups with the Ortholite inserts are the most comfortable pair of boat shoes you can procure for straight out the box comfort. American shoe makers could learn from what they're doing in Indonesia. Legitimately impressed. Extremely supple leathers and super smooth too. Fairly consistent craftmanship as well. Have procured 5 pairs of Sperry's in the past year and literally just bought two more pairs. Also, their return process goes smoothly. If you're not pleased for any reason - they accept the return no questions asked. Just re-ordered the same pair I returned because of a blemish issue, but comfortable and nice enough to get an exchange pair without question. Almost considered keeping them, but the simple exchange process made it less of a concern. Seriously, if you're having doubts about procuring a new pair of Sperry's (stick to the Gold Cups mind you - but Roseanvil on YouTube covered their lower end model and gave it a fairly good review too to my surprise) just go for it. I recall wearing Sperry's as a kid, they used to be made uncomfortably in the early to mid nineties. Literally decided to try this again on a whim because I was looking for new leather kicks. Had pretty much forgotten about the brand entirely. They seemingly stepped up their comfort game since they've been acquired by Aldo group, their Gold Cup line is literally peak comfort and materials for fair pricing. There are sales on their site all the time. Just be patient if your package ends up at the wrong location. The customer service at Sperry can make it better most likely - and that's the delivery guys fault. You can also still talk to an actual human on the phone with them too, unlike serval brands these days. Their trust pilot rating seems terrible - but the shoe quality is beyond there. Sperry got me into good quality leather shoes that can be resoled. Drove me to try Thursday and Rancourt. Sperry is on par in my opinion. Easily. Gold Cup Line mind you. Can't stress that enough. Just the right leather thickness, inside and out, coupled with decent materials and production processes.