Spectrum Insurance Services Arvostelua 718

TrustScore 4/5 tähteä

3,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I have used Spectrum car Warranty service twice now, for electronic faults on my car. Great service from them. I had to pay initially for the repairs, but I received my money back a week later. My se... Näytä lisää

Saanut 4/5 tähteä

Linzi was most helpful in processing my claim. The car was still under purchase warranty from a second hand dealer. The wiper sensor was not working and Spectrum agreed to a higher labour rate at the... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Spectrum was very helpful in dealing with our claim big thanks to Lois especially for her help in regards to the claim which was settled very quickly Would recommend Spectrum services to anyone. T... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

I just waited 2 weeks for my car to have a repair than I have I to ring today to see what is going on it's been in and out off the garage every since I got it 2 yes ago from motorpoint They didn't... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Vakuutusmyyjä
  2. Vakuutustoimisto
  3. Vakuutusyhtiö

Yrityksen kirjoittama

Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.


Yhteystiedot

3,9

Hyvä

TrustScore 4/5 tähteä

718 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 65 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Recently

Recently, the engine light came on in my car, and I was very worried since I had only recently purchased it. Luckily, I have a Spectrum Warranty. I contacted your team, and I was so relieved with the support I received.

They immediately helped me by providing the number of the best garage near my area. The garage was extremely professional, treated my car as if it were their own, and fixed the issue properly. Now my car is running smoothly again, and I am very grateful for your quick and reliable service.

Because of this excellent experience, I would love to extend my warranty with Spectrum. Please contact me regarding the extension. Thank you again for the wonderful service and support. My number is 07796697873

21. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Quick and Professional

My claim and the go ahead to repair was dealt with professionally and dealt with very quickly. Similarly the claim was settled shortly after sending in the invoice for the repair

5. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

After a very stressful and worrying…

After a very stressful and worrying experience after breaking down and being without a car, Spectrum did help me along the way with explaining each step to do, how to make a claim for damage to my car and how to go about it each step. Just got the call from Emily in the customer service who was lovely, helpful and reassuring explaining they can cover most of the cost for work done at my chosen garage. Which is a big relief, you can use your own garage you trust just make sure you follow the instructions given. Overall happy and good service. I found it difficult to find a garage who will work being payed via Spectrum, but if you say to your garage you’ll pay them and claim it back with Spectrum they are much more willing to do work. Hope that helps someone :)

14. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

absolute shambles start to finish zero stars awarded

absolute shambles start to finish. i will NEVER use this company again and will be purchasing a warranty from elsewhere in future. bought the car Apr 25 car broke in Jul 25 rung spectrum and was told to find a garage to do the diags and repairs myself. 15 phone calls i made to different garages and not one of them would deal with spectrum. in the end went with a garage spectrum recommended. First mistake made! 14th car went for diags ( been without a car for a week at his point) recieved a phone call from the garage some hours later stating it needed a full new gearbox and evac pipe looking at 6.5k bill after diags, told them to pass it onto spectrum. 15th had a phone call from spectrum asking me to ring the garage and chase paperwork up!! that was the last correspondence i had with spectrum. fast forward to 12/8/25 still not heard anything, still no car and no offer of hire car ect. absolute joke over a month my car has been off the road with no updates, nothing of any kind just left in the dark wondering what the hell is going on. i will never ever recommend this company to anyone.

12. elokuuta 2025
Oma-aloitteinen arvostelu
Spectrum Insurance Services-logo

Vastaus yritykseltä Spectrum Insurance Services

Thank you for taking the time to provide feedback.
We want to emphasise that customer satisfaction is at the core of our values, and we are committed to addressing and resolving any concerns customers may have.

I understand you initially took your vehicle to your own chosen repairer who suspected a gearbox issue ;however, they couldn’t diagnose the issue .We did give details of three nominated repairers in your area but there lead times weren’t suitable for you ,unfortunately we have no control over garage lead times.

We did receive communication from a garage we originally gave details of who advised that there may have been an issue with the gearbox ,but on further examination the fault was due to a split pipe, something that unfortunately is specifically excluded on the warranty you hold.

As with any warranty ,it can’t cover for every eventuality, and we are sorry we were unable to assist with your claim.

Kind regards,
Pete Cudworth

Saanut 1/5 tähteä

Scammers

In the contract, it says: “Reasonable diagnosis charges will be covered where this forms part of a valid claim under this warranty.” But they don’t except to cover anything. They indicate the reasonable fee whatever they want. Totally scam!

31. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Big thank you to Daniel Nuttall

Having dealt with Spectrum Insurance Services over the last two days, I would like to say a big thank you to Daniel Nuttall in the Claims team, for his amazing kind, caring nature. He was exceptional, polite, helpful and helped me deal with my claim in a very professional way.
Thank you Danial, a big thumbs up to you.

24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Problem solved - JW

Hi - I recently had to navigate between my dealer and Spectrum on a car just out of manufacturer's warranty but covered by Spectrum - the initial call with Spectrum was unclear - I called back and got great problem solved advice from Jamie White - he understood my dilemma and fixed it - well done.

18. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Mini Cooper S coil packs

Had a problem with the coil packs on my Mini Cooper S which Spectrum agreed with the garge to replace all 4 units without question. Also approved instantly on the phone with the garage. Very good service and very quick.

30. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The process of making a claim was as…

The process of making a claim was as simple and efficient as it could be. Communication was good throughout. Based on this experience I would be happy to recommend Spectrum's services to others. Will definitely be purchasing an another policy when the current one expires.

16. kesäkuuta 2025
Oma-aloitteinen arvostelu

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