SPANX Arvostelua 

The delivered in just a few days, very well packed and the product excellent

Terrible customer service. I ordered their different styles of jumpsuits, in a few sizes to get the right fit, as well as some pants. For the past few weeks I’ve tried process a return for the items that didn’t work out, but they say their return portal is ‘down’. It has been down for a few weeks, this is shocking for a company of this size and reputation! The actual problem is that, unlike most other online retailers, they are not using other courier companies during this postal strike, and this forcing their customers to wait for the strike to be over before we can begin the return process! This is extremely frustrating, I explained that I am travelling over seas next week and won’t be back to do this return for over a year. That means I will have this huge charge on my credit card until then! They have not been the least bit helpful and this is extremely disappointing. I will never shop with Spanx again. There are many great shapewear companies that also take the customer into consideration, especially since this is the second postal strike in the last year and they handled it exactly the same last time!

Ordered and paid for a pair of pants and a top on May 14th, shipped on the 15th( only label created). Today, June 2nd tracking shipment it is stuck in GA since may 19th, called Fedex and only the sender is able to call for info, contacted SPAKS, they will wait 30 days!!!!! And offer a replacement by re send, asked for full refund, have to wait the 30 days!!!!!
FYI. I LEAVE IN PUERTO RICO, hence the excuse for the 30 days

I purchased the tummy control Spanx to wear for a cocktail dress at my granddaughter’s wedding. Extremely, extremely disappointed because it kept rolling down and EVERY photo shows the bulges where it rolled down. How horribly embarrassing to know these will be in my granddaughter’s photo album. Never again will I purchase from this company.

I purchased the ‘petite’ high waisted shorts and unfortunately this still came up to my boobs! So I had to return.
I paid £84.

To be honest I thought I would get the £68 as that was how much it was, not including the shipping (shipping was £12).

To my surprise I’ve been refunded £48. They do tell you that they take £20 off international shipping fee but I assumed this was from the overall £84. Not the £68.

Any international customer wanting to buy direct from Spanx. Stay clear. I should have read the reviews first.

UK customers try to buy via Next or Selfridges.

*** update- Spanx have refunded me £12. So, £68 altogether. Thanks

Amazing product and customer service as usual. Customer for years and continuously return due to the caring team and quality items!

I order the High Waisted mid thigh short but the fit was really bad. It kept rolling down from the back. I have a similar one from a cheaper brand and it doesn’t do that. I returned the item and I had to pay £20 so I ended up getting only 50% refund as you don't get a refund on the first shipping. Very disappointed with the product and I wasted £40.. never again, try M&S - better quality and price.

This pants are so ridiculously big. The size is completely off. I'm usually a Small size, so I ordered the SPANX supersmooth perfectfit pont wide leg and the Twill wide leg pant in a small. But these pants fit more like a Large on me. They are ginormous. I can't believe they can pretend that these are a Small size. No way. I'm returning them.

Was thrilled to receive my $200 pair of long black slacks from spanx ! Only complaint they were too long so had them short a little ! Washed them after wearing in cold water and they are now to short and super tight can no longer wear outside of my home !!! Buyer Beware such a shock and disappointment from a company like Spanex will not be ordering anything else at this point !!!

Your customer support line doesn’t have a real human to help with shipping issues. My order has a label but UPS has not received anything. I have sent many emails no response to those either! Absolutely the WORST customer service ever.

This is just a product review for the spanxs air essentials wide leg pants. They had so many high ratings that I wanted a pair for a long time and when the sale went on last December, 2024, I bought a pair for myself and for my stepdaughter. I have clothes that are less expensive, which I would expect to be lower quality that I’ve had for over 20 years without a problem. I take very good care of my clothing. I literally wore these three times, doing nothing of any significant stress or strain, nor was I around anything rough or that would typically cause any kind of pick in clothing and yet somehow ended up with a pic on the front thigh of the left leg and there’s a line showing in the fabric. As these are advertised as loungewear with very high ratings, I can say that they certainly don’t have the ability to withstand regular wear, or even in my case three times without being picked. The material feels soft, but it’s just not at all durable for the purpose. I kept the black pair because I also found that, although I a size 6 and very fit, the lighter colours seem to show every lump and bump on your legs. I gave the lighter colour pair to my stepdaughter. I wanted to write a review on their website, but I was not able to locate a place to leave a review. For the price of these pants, if you expect them to last you might want to reconsider. I have Lululemon groove pants that I bought when the store first opened and I take care of them and they’re still, all four pair, quite wearable. The style of the air essentials wide leg is very nice and flattering, I am just concerned that the quality of the fabric doesn’t withstand leisure wear lifestyle in my opinion.

They advertise discounts. When you fill in the code that they give you the discount is no longer available and, or the price jumps up to discount the discount. It’s a scam do not order from this company

I may never know what the quality of their products are, due to the fact my order has NEVER been received. Customer service is terrible about giving me an update. My order has been sitting in Ellenwood,Georgia for almost 3 weeks without moving. I’ve reached out to Customer Service who assures me that I should receive my package any day, but no updates. my order was placed on April 5.

I’m very disappointed in their shipping and lack of communication with their customer service department.

I may never order from Spanx again. Very disappointed.

I’ve had great customer service and absolutely love the quality of their products. They use really high end material! 10/10 recommend to a friend!

Bought Spanx briefs in Brown Thomas Cork. The label says that they are Undie- Techtable as I was looking for no vpl briefs. The shop assistant assured me that they were no vpl briefs. However when I got home this was not the case and I could see the outline of these briefs through my skirt. The store has a no exchange or refund policy on underwear and I am now left with an expensive pair of spanx which are not fit for purpose.

Ordered petite trousers, leg length is still far too long. And not accurate to description online. Trying to return, but they want £20 return fee! Basically stealing.

Product ordered is NOT reflected accurately. Only ONE photo available for customers to view. Material MUCH thinner and see through, hole by seam first time I put on.
For the prices Spanx charges, your quality STINKS!!!!!

I order black medium perfect fit pants and got totally opposite white small classic wide leg pants. And this is my first experience to order from Spanks. So frustrating. Now have to spend time from my work to call to customer service.

I placed an order and after waiting for a month, the item was never delivered. I contacted customer service, they refunded and asked me to re- order again. I placed another order for which a tracking number was provided, and after another month the item was never delivered as scheduled. Contacted again. Spanx doesn't even know that Hawaii is the 50 th state and keeps repeating that it is only a territory and packages are sent via slowest ground mail. Supposed to be a reputable company but they are not up to par with similar companies.