Sovereign Housing Association Arvostelua 

I am writing this on behalf of my 90 year old Father who's alert and door system has been out of order for over 4 weeks. If he has a fall he is unable to alert anyone. House Manager and Appello are aware. Disgraceful service.

Call themselves a housing association what a load
Called in today our central heating is stuck on 21 degrees and will not go any lower now using gas so have difficulty putting heating on
In this time when gas and electricity is sky high been told they cannot fix it until January

I called sovereign today having lived in a sovereign flat for 6 months. I had a problem with my heater. They came out 5 hours later and problem was solved and I was given good advice on what to do in future. Engineer was lovely. So far it’s been an absolute delight living under sovereign. They’ve allowed me to change my rent date to suit pay day. They’ve given me permission for a cat as a companion. They are truly helpful and kind. I love living in my apartment. Thank you

Absolute garbage. Shame on you sovereign. I own a flat which I rent out through a letting agent. In order for them to liaise with sovereign. I have had to jump through several hoops and then some.
Back in August, my bedroom ceiling was leaking. We (myself and the letting agent) contacted sovereign to make them aware of this. Got the usual rubbish "the tenant has to stay in for 24 hours fo it can be investigated ya da ya da ya da.

We were told that the leak had been fixed. There had however been considerable damaged caused to my ceiling.

About 3 weeks ago I got an email from my agent stating that the contractor had visited my flat to make good the ceiling. However it was still leaking. This has been 3 months now. The room is no longer safe to sleep due to mould and damp. so the tenant has moved into the lounge to sleep and is soon to stay with her sister whilst things get sorted out.
I haven't had one single apology from them. Every time I chase things up there is no record of the problem so i end up telling them the same old story and I speak to a different person every time. The staff nether let me finish a sentence without interrupting me. They are like a bunch of automatons showing no emotion or compassion.

Every year there seems to be a massive shortfall in my service charge which is already pretty dear. They are terrible unscrupulous, rude, incompetent firm and I'm serious thinking about taking this to the papers.

Have submitted a complaint and has been ignored i emailed the complaint team 3 further times to be ignored
Put another complaint in regarding ignoring complaints and still ignored

Does not respond to complaints within the timescales
Staff are poorly trained and rude
Staff are incompetent and unable to provide satisfactory responses to queries
Disability and direct discrimination
This review has been left after 5 months of ignored complaints.

More expensive than market for ensuite room
Rooms' ensuite have broken shower and sink tap, reported faulty and were not repaired despite multiple requests over SIXTY DAYS.
Carpets are filthy with all sorts of stains, complained but response was, because it has a light color.
Flat door had a hole instead of key lock, managed to access the room, coming from the road without using any keys

I feel so sad that at one of the hardest times in a person’s life when they are the only son and they lose their mother unexpectedly and need to access her flat to be able to arrange the funeral, they have to phone the central line for two days ( so far) as there appear to be no local number to ring. The call centre do not have a phone number for the block of flats she was in and are unable to get hold of anyone with authority to allow access to the flat or the people with authority are unobtainable. He is told that the individuals he needs to speak to are either on lunch break and will ring him back afterwards ( which they haven’t) or the are unable to get hold of them and he has no way of contacting the right individual that he needs to speak to. This has made the grieving process so much harder to deal with as has been so stressful for him particularly as he will be back to work with long shifts tomorrow and so it will be so much harder to sort out. I understand it is a busy company but I would like to think when someone is going through the grief of losing a loved one unexpectedly, the individuals in the company would be able to put that aside and show a caring human side in being able to help someone in that situation and not leave them hanging on for two days ( so far). I just hope this review might touch the right person’s heart and that they might be able to reach out to help him in this situation be able to access his mum’s flat and that it will help to ensure no one else has to go through this added layer of stress at the most tragic time in their life.

Refusing to carryout repairs on new build,so will need to seek legal advice as ed jones at sovereign doesnt listen

Made a complaint 6 weeks ago about ASB, Fly tipping, only to be contact once by email...They never reply to my call or emails, I've been totally ignored like I'm nothing...They also lie by saying they visited property when they haven't Absolute disgrace

Firstly, Allow dysfunctional tenants to keep the locked dogs in the garden without having access home. One is already whimping. Rubbish tenants don't get any consequences!!! I have already spoken to the Sovereign about it.Secondly, other type of asbo tenants can bring about whoever they want to live in Sovereign's propeties while asbo tenants are away. Nobody takes any control.

Very un-flexible company to deal with. Our only toilet at our flat hasn't been working for three months now. There are no windows in the bathroom either and during the summer is not ideal.
Numerous attempts have been made with sovereign to come and repair this issue, but so far nothing has happened. Apparently this is not classed as an emergency, I beg to differ. I think this is DISGUSTING!! Behaviour from sovereign as a company, as I mentioned before it's our only toilet! My wife is also pregnant. This ongoing issue is causing her and our unborn child unnecessary distress.

I have lived in one of their properties for nearly 8 years. As a person of colour, I suffered Racism, Discriminated against my skin colour from the day one. They pretend to offer you a flat or a house but deep, deep inside they don’t mean it at all. All they wanted is to show the world that they are not Racist company. But the way I suffered on a daily basis it’s just horrible really. They didn’t do anything for anyone of colour believe me. I had some of the neighbours talking each other to make noise for me. As I was in ground floor property. And it was daily noises, day and night which I complained to them for so many times and years but never do anything about it at all. Because of my skin colour and a single woman on top of it all. If you are in my position, you don’t stand chance on anything and they give you rules for people of colour that is different to others. And I had one of the neighbours that had a door ring bell camera that was constantly on my face every day and I complained about it never get anything from these people. Even on one occasion I did asked if I can put one on my front day. They refused but my neighbour can get one. Because he is English and white. Me no. And I had lots of complaints about me from the neighbours that “I did this and that” which was all lies about me. Because these housing people we’re trying their hardest to remove me by all means. Just because of my skin colour. So, I moved out myself because it was too much to take on for nearly 8 years without all these accusations about me that I didn’t do anything wrong to anyone. And I had nearly 8 years with no sleep at all because of everything was going on with the neighbours and the sovereign housing people. Even damaging my cars on different occasions which I complained to the housing people and the police. The police told me that nothing they can do. I just have to pay for the repairs. Because there was no witness/witnesses and not CCTV cameras. And I did ask these housing people to put one. But they told me that “It’s too expensive to have one put outside the car park for the residents. And when I moved out to a private property, I managed to sleep for well. But it’s seems like the people where I was living before, they know each other with the people where I am now. Because the characterise are the same. Just after few days, they start making noise and damaging my car and my clothes too. It’s just unbelievable really. This mentality of other human beings behaving like that. And it’s amazing in other hand that how on earth some humans that they got this stinking attitudes towards other humans. All I’m saying is that for anyone of colour to avoid accepting any property offered by Sovereign Housing. Because you will suffer like what I went through with them. Rather to refused the offer than to be sorry like me.

I complained late December 2022 about water ingress, coming through kitchen ceiling and the wall. I read their complaint policy and did exactly as described. They since have had many come around to look at the wall, They sent me texts stating work or tradesperson would be xx date please be in between 08:00 to 16:30... there were total of twelve of these texts all different dates, 8 of them no one showed. I wasted 8 days sitting indoors waiting, for nothing. They actually put my life on hold. I complained via email over 25 times, in total. Between start and now. ( 10/06/2023 ) six months since it started.
They sent me a typed letter via post stating it was a Stage TWO complaint decision, , in the letter explained all my complaints, and then finished by stating, end of complaints. Nothing more can be done.
Nothing to solve the problem, or my kitchen repair. Yet in letter says that done.
If one reads Sovereigns complaint procedure, when it goes to Stage TWO they state they will do all possible to fix the problem.. well that's a lie. After stage two, they just end it..
Maybe Sovereign should read their own policies..
I think some company of authority needs to look into how Sovereign is actually run, and how they treat their residents.

there are now loads of Solicitors and other companies pursuing Housing Associations for years of neglect and disrepair of properties that tenants are living in, they advertise on facebook and other social media sites. Tenants dont hesitate in contacting them and going down the legal route !

There is no point you telling me to get in contact on here. I have been on the phone constantly speaking to different people about our problem ,with no hot water and heating.I am disgusted with the way you have treated us. We have a severe asthmatic in the house, and she is now starting to cough, which could be the beginning of an bout of asthma again.😢

Please avoid using Sovereign Housing in any capacity! I had a leasehold flat with them as the freeholders and the whole two years was a misery from the day I moved in.
They do not care about your wellbeing and they wiggle their way out of any responsibility they are supposed to hold. Their solicitors are just as underhand sending replies to legal claims against them knowing full well their responses are buying time in the hope you run out of money before it gets to court. Cowboys and simply a disgusting organisation. I'm just so glad the council bought the flat from me, even knowing all the issues I'd had being there. Never again will I touch Sovereign with a barge pole! Id rather be on the streets!

Once again I am writing another review about sovereign housing,no better than the last ones,first let me say that they are the worst landlords ever,as said if I could give a zero score then that would be too good for them.in the past I have complained about frequent drug use here,frug addictswho use the side of our flat as a toilet,and also found used condoms there,have complained about these and many other things,nothing done even called an interfering troublemaker in an internal email,complained about the drug use here and was told “whatever makes them happy”won’t do nothing to sort these problems out,told to talk to troublemakers and be polite,and the latest thing that happened is that due to being disabled I was given a Motability car (which I lease off them),some little scumbag has scratched down the door with a key,told sovereign,told to call police and get a crime number(which I did) and then told that they will do nothing about it, when I said that I would have to pay the excess to cover the damage the reply was “that’s what car insurance is for..to claim for” so as usual they do nothing,all they want is the rent and do nothing. So all I ask is can they do what they are paid for and make sure these properties are safe and healthy to live in.?that’s all I ask or is that too much trouble

Just awful company,Still waiting for my rent and maintenance refund after 7 weeks ago moved out of shared ownership property..quick enough to want your money,slow enough in paying back !

How they are allowed to operate with the disorganised management and contempt for tenants is a real puzzle for me. The repairs team have gone AWOL for some time now and management are clearly unable to get things on track