Sony Arvostelua 

Bought a Sony k-55s3 earlier this year, picture problems started in May 2026. Early contact with customer service seemed ok, but since then they are invisible. No answer to emails.

Have sent 2 complaint emails hoping to regain some contact with them.

Customer service team? I don't think so!

Worst customer service and product . Damaged and sounded like pure goat shit . I returned equipment and never got credited and now im without what I paid in full for. Junk products..

When you buy a digital movie or game there are two choices, Rent and Buy.

If you click on "buy" you cannot remove it without refunding just because you lost a licence deal.

Moving away from disc games on playstation too is the final.straw. I won't be buying anything Phony again.

Playstation sony.com is running a fraud for years.
Frauding from diverse accounts and private credit cards. This has been reported to police. It is a shame that a socalled reputable company of international reputation doesnt
Interfere with these criminal acts.
Do something about it!

Tried to cancel my platypus pry. Had to hold on. Call for almost 2 hours and then my phone died. Online it takes me on an endless loop but doesn’t let me cancel . Feels like a tactic to stop me cancelling. Very unimpressed. What a poor inconsiderate customer service. Hardly believable int his day and age for such a major company . Avoid allowing your children to sign up to PlayStation Plus.

Eine Frechheit nach der anderen muss ich mir von sony als Kunde bieten lassen. Software- und Hardwareprobleme ohne Ende und der Service war bisher auch ne Frechheit. Dazu kommt ne richtig unterirdische Firmenpolitik

Greedy!
I do not recommend.

Bought a 55 inch sony bravia tv in march 2023, it's now broke today only got a one year warranty with it. Paid 1200 quid for it absolutely disgusted should last longer than 3 years. Spoke to sony who fobed me off to a local dealer who wants a fortune to repair it Never buying anything sony again.

I recently purchased their Linkfit Buds and they worked perfectly. I wear them during workout and they stay in my ears comfortably. I also use them for virtual meetings and the quality of the sound is fantastic.

The customer service with this company is absolutely terrible. I have to go through so many hoops to get my headphones exchanged while IN WARRANTY. I learned that I will never purchase from here again. BOSE is MUCH BETTER in all aspects, sound quality and more importantly the customer service blows sony out of the water

Esperienza assistenza Sony RX100M7
Condivido questa esperienza in modo oggettivo e documentato affinché possa essere utile ad altri utenti Sony, in particolare possessori della serie RX100.
Premessa importante: la mia esperienza riguarda esclusivamente la gestione dell’assistenza post-vendita e non la qualità fotografica della Sony RX100M7, che ritengo una fotocamera eccellente.
________________________________________
Cronologia sintetica
📌 Acquisto
• Sony RX100M7 acquistata su Amazon il 30/08/2024.
• Utilizzo sempre molto attento.
• Mai esposta ad acqua, pioggia o immersioni.
________________________________________
📌 Problema riscontrato
Dopo circa un anno si presenta un problema alla rotellina frontale:
• la rotellina gira,
• ma non modifica esposizione e diaframma in modalità manuale.
Facendo ricerche online ho scoperto che il problema è ampiamente discusso da molti utenti RX100.
________________________________________
📌 Assistenza Sony
La fotocamera viene consegnata il 10 ottobre 2025 al centro assistenza autorizzato Sony Tecnovideo di Ancona.
Da quel momento iniziano diversi problemi:
• oltre 30 giorni per il trasferimento al centro regionale Sony;
• informazioni frammentarie;
• preventivi variabili;
• documentazione tecnica arrivata solo dopo numerosi solleciti.
________________________________________
📌 Garanzia negata per “infiltrazione liquidi”
Sony nega la garanzia sostenendo la presenza di infiltrazioni di liquido.
Il problema è che:
• non mi sono mai state fornite prove tecniche chiare;
• le foto inviate non mostrano ossidazioni evidenti;
• non risultano indicatori LDI attivati;
• il difetto riguardava solo la rotellina, mentre i controlli sottostanti funzionavano perfettamente.
Inoltre il display, inizialmente indicato come “danneggiato”, era semplicemente coperto da una pellicola protettiva che avevo applicato personalmente e che avevo già segnalato al centro assistenza.
________________________________________
📌 Situazione assurda sul display
Nel corso della pratica mi viene comunicata addirittura la necessità di sostituire anche il display.
Peccato che:
• il display non fosse mai stato contestato;
• il problema riguardasse esclusivamente la rotellina;
• i segni visibili nelle foto fossero quelli della pellicola protettiva.
Se non avessi contestato formalmente la situazione, mi sarei probabilmente trovato a pagare anche la sostituzione di un componente perfettamente funzionante.
________________________________________
📌 4 mesi senza fotocamera
La fotocamera è rimasta in assistenza per oltre quattro mesi.
Alla fine, solo per poter rientrare in possesso del prodotto, ho accettato una riparazione a pagamento di 110 € per la sola rotellina, senza però riconoscere la correttezza della diagnosi tecnica.
________________________________________
📌 Richiesta pezzi sostituiti negata
Poiché la riparazione era fuori garanzia, ho chiesto per iscritto la restituzione dei componenti sostituiti.
La richiesta è stata respinta con la motivazione che i pezzi sarebbero stati smaltiti come “rifiuti speciali”.
Il problema è che:
• la pratica era nata come intervento in garanzia;
• la richiesta è stata fatta appena Sony ha trasformato la riparazione in intervento a pagamento;
• i componenti erano già stati smaltiti.
Di fatto mi è stata impedita qualsiasi verifica indipendente sul presunto danno.
________________________________________
📌 Tentativo di chiusura economica
Successivamente Sony mi ha contattato telefonicamente proponendomi uno sconto economico per “lo spiacevole incidente”, senza però riconoscere errori o la validità della garanzia.
Ho rifiutato la proposta perché ritenevo corretto il riconoscimento della garanzia e del disagio subito.
________________________________________
Considerazioni finali
Quello che mi ha deluso non è stato tanto il guasto in sé, quanto:
• la mancanza di trasparenza;
• l’assenza di prove tecniche realmente convincenti;
• le continue variazioni dei preventivi;
• la frammentazione tra customer care, centro locale e centro regionale;
• i tempi estremamente lunghi;
• l’impossibilità di ottenere un reale riesame della pratica.
Sono cliente Sony da molti anni e proprio per questo mi aspettavo un livello di assistenza completamente diverso.
Condivido questa esperienza in modo documentato e senza alcun intento polemico, ma esclusivamente per informare altri consumatori.
AGGIORNAMENTO MAGGIO 2026
Dopo PEC e AGCM, Sony ha ammesso errori sul display e sulla gestione della pratica, ma continua a negare la garanzia.

Great cameras and audio quality. Products last long. Premium price tag of course

Achat en 2019 KD-55AF9 2700 Euro
Service client désagréable et totalement inutile.
Aucune aide réelle apportée, discours méprisant et standardisé.
Téléviseur haut de gamme tombé en panne après un peu plus de 5 ans :
Plus aucune pièce disponible
Aucune solution proposée
Réparation refusée ou laissée entièrement à la charge du client, sans garantie de résultat
On me répond que « c’est normal » et que « c’est écrit », alors que rien n’indique clairement qu’un produit à ce prix devient obsolète au bout de 5 ans, notamment à cause de problèmes logiciels et de firmwares non maintenus.
Un seul centre agréé en région parisienne, expérience catastrophique, non professionnelle et sans suivi.
Claire impression d’obsolescence programmée, indigne d’une marque qui se veut premium.
Très déçu. Je ne rachèterai plus de produit Jamais Sony fuyer.

Die Rücksende und Garantiebedingungen von Sony sind grottenschlecht und inakzeptabel. Diese Probleme hat man nicht wenn man bei Amazon kauft. So traurig es ist.

I asked sony several weeks ago for some meaningful instructions on how to set up some wireless headphones. I have chased this by email several times. They haven't bothered replying even once.

Ive been an avid Sony/ Playstation lover since I was a kid, I grew up with ps2 and ps1, then got my own ps3 and now have a ps4. I just cannot stand to see how the services keep getting worse and the quality just keeps falling. While theyre also a billion dollar company who is extorting their loyal customers... 10$ a month to be able to play the games you own... paying hundreds for the shitty console itself... and as of recently, my ps4 randomly is now getting corrupt all the time, its superrrr slow, its falling apart... but its not just me, everyone I know is having these issues... It just feels extremely scummy and disgusting for them to do this. after being a sony person my whole life, i have to move on. This company gets worse and worse every year and more and more money hungry every year too. They make me literally sick to my stomach to think about. If youre thinking about anything sony, just move on, they dont give 1 singular damn about any 1 of their customers, its just about money.

I am writing to express my deep concern and disappointment regarding my recent experience with one of your products and your customer service.

Approximately one year ago, I purchased one of your top-of-the-line Bravia TVs for over $3,000. I expected a premium product backed by reliable support. Unfortunately, the TV has stopped working, and despite multiple attempts, I have not received a call back from management or any meaningful assistance.

To make matters worse, I am still paying for this TV, which is currently unusable. This situation is unacceptable for a brand of Sony’s reputation. I trusted Sony to stand behind its products, but my experience has proven otherwise.

If this issue is not resolved promptly, I will have no choice but to share my experience publicly across social media platforms and consumer review sites. I believe other customers deserve to know how poorly I have been treated.

Tried to install DLC for a video game that I bought which was apparently from the wrong region. When I tried to explain to Sony's so-called online chat support "PLAYSTATION EXPERTS" that I bought a new disc to install the game for the appropriate region, but was still not working I was rudely brushed off and told my question had already been answered and was passed around to another "EXPERT" that repeated the same thing, and suggest I call their (1800-345-7669) customer service line if I had any complaints about the terrible service I was given.

When I called this number to see if I could get a manager or supervisor to report this unacceptable service, I was told there was no department information they could give me to contact the department directly, but they would make a note. However, after calling back to get an agent, whom I didn't struggle to understand their poor English, I was told they couldn't even find my complaint in the system because "PlayStation Experts" have no oversight.

To make matters worse, Sony has apparently blacklisted my number because when I called back to attempt to talk to a manager or supervisor, I got a message saying there have been multiple calls from the same number and to try back another time. It's UNACCEPTABLE as a customer that I can not report rude service and am seemingly being blacklisted for attempting to do so. Glad I already reported them to the Better Business Bureau.

The so called Sony help desk, is a wastre of time, I have a grey PS5 controller and you can't read the serial number of scan the QR code, But all Sony do is close down your question.

Excellent sound quality and distance with Sony over-ear noise-cancelling headphones. After switching from other leading brands, I've had a year of happy listening. I'm delighted with the battery life and high-speed charging. Sony has earned respect from this listener.