SON OF A STAG Arvostelua 60

Really poor customer service and no communication regarding sizing issues. I returned an XL T shirt to exchange for an XXL and when it arrived it was actually smaller than the original XL. I returned the T shirt for a second time, but the returns slip was attached to the fancy box it came in, which they later declared as actual damage to the box and so they could not sell the item again and would have to source another box, even though the item inside was in perfect condition. I offered to cover the cost of the box from the original purchase price but instead, without further discussion I was given a store credit, which i didn't want, and which was actually less that the purchase price of the original item, after this all communication stopped. Now, i understand that in their mind the box was damaged, but in my mind i didn't pay for a fancy pretentious box, i paid for the T shirt, which was returned in perfect condition. No mention was made of the sizing issue, Jay Shipley just did what was easiest for them. Considering how expensive the item was and the fact that it was their sizing that generated the return, i was expecting better customer service, not a quibble about a box that would end up in a bin anyway. Consequently i have been essentially forced to use the store credit for an item i didn't really want. I contacted them through the chat box on their own website and emailed Jay Shipley direct, but i have received no response from them at all. I will not be using this merchant again, and i would caution anyone when buying from them that their customer service online is not what it should be given how expensive they are and their high-end website

UPDATE…… I have since received a call from Rudy at Son of a Stag and i have to say that i ended up very impressed with how they resolved the issue. They have apologised and fully explained how my issue seemed to have slipped through the cracks and refunded the difference between what i originally bought and what i ended up buying with the store credit. I don't often feel that it is appropriate to withdraw my original comments, but on this occasion i feel it is. Well done Rudy and Son of a Stag, you have turned a disgruntled customer into a fervent ambassador, an acceptable explanation and refund of the difference in purchase was well received……thanks ….Simon

Just visit the place to see what all the noise is about or check out their website & insta. Amazing denim mecca, amazing clothing, amazing footwear, amazing staff, amazing place. Unique in every sense. Do it or regret it!

Was recommended by a friend to pay a visit to the shop and I’m glad I was. Some very cool items in the selection and enjoyed the in store experience a lot more than I usually do. Ended up ordering another pair of the same jeans in case I lose them on my travels. Would highly recommend.

Big thanks to Oscar and the team for their support in helping me buy a bag recently. He was really helpful in sending photos and back and forth answering more specifics - also I love the stock list of brands they manage.

I discovered the store on Instagram. The have a great product choice and really amazing quality clothing. Got a great advice and the shipment was fast. Highly recommend!

Found this Uber cool store on Instagram. What a goldmine! An amazing selection of Japanese brands and excellent customer service. I was helped with sizing to achieve the look I wanted specifically and given some fab ideas to complement the look. Quality is very very good :) very happy with my purchases, fast shipping 10/10. Can’t wait to go to the store soon!

I was starting a new job and came in looking for a new shirt. I found with their help a nice light pink jean shirt. It’s become one of my favorite pieces. Love to service and variety of pieces.

After not hearing from customer service for a couple of days and feeling unimpressed
I have now received a response from customer service explaining the problems that they are currently experiencing and resolved things quickly. So all good now.

These people are perfectly happy to take your money - and take it by the barrowful - but reluctant to reciprocate with even a modicum of customer service. The courier service they use is nightmarishly complicated to deal with, and denied me the option of having my parcel sent to a pick up point if I was away from home on delivery day. I repeatedly emailed my concerns to the people at Son of a Stag - but my emails were simply ignored. Inevitably I was away from home on delivery day - and inevitably the parcel was left in a public place from which it could easily have been stolen. Inevitably I will be spending my money elsewhere in the future. Truly shocking.

What an absolute set of legends! I use Son Of A Stag frequently and they never let me down. Even under extreme pressure! Go in-store if you get a chance. Its a fantastic space filled with incredible brands and products.

The website contained images of a long sleeved tee shirt by Warehouse Duck Digger that I particularly liked. I’m a regular customer and have been for years. I used the web chat to ensure that they were in stock. No response.

After travelling up from Tonbridge I asked the sales assistant for the item so that I could try one on to assess the size. He couldn’t find it. He even tried the warehouse and still couldn’t locate the shirt. Then he suggested that Uniqlo might be more my style. Disappointed, I left empty handed.

On the train going home to Kent someone replies to the webchat claiming that the shirts were indeed in stock, literally in the shop that I’d left two hours earlier. What are you all playing at? This isn’t the first time this has happened. Rudy, you used to run a great denim outlet, what’s going on?

They have a great collection and amazing customer service. Highly recommend.

Good service, great selection but... but ridiculously high prices. I want to support the local businesses but this is just a rip off. I bought a pair of Japanese denims and wanted to get a second one. When I looked at the Japanese official seller website, the price was half even after paying taxes and international shipping. I now use and recommend friends to buy straight from Japanese sellers and see Son of a Stag as a style blog. I will happily return when they will change their prices.

I'm a fairly regular Son of a Stag mail order customer. They source amazing clothes from Japanese and American companies that are hard, if not impossible, to find elsewhere. Their mail order is really fast and any queries are handled very quickly. I've only been to their store once, but that's like a denim museum - worth a visit!

(the only thing I'd add is: please can you get more small sized items 🙂)

Outstanding communications and customer service. Alterations to leg length on my jeans was expertly carried out and the turnaround time was 24hours - unbelievably impressive. Thanks Linda for organising and overseeing this

Exceptional customer service, lovely friendly staff. Highly recommend

I went to the shop before lockdown, excellent selection of denim. Really knowledgeable staff. Helped me find what I was looking for rather than selling me something. Bought a pair of Oni's and a B&M belt. After sales service superb, special thanks to Chad for sorting me out.

Amazing range and quality of Japanese denim, really helpful customer service and good prices for the quality of product, couldn’t recommend more.

Excellent service, extremely helpful. Great range of products. Tracked delivery.
Had to return one item, process was faultless. Couldn't rate them highly enough.