someone.health Arvostelua 

I had an appointment booked and needed to reschedule. I first tried the night before through Someone.Health’s website — but it blocked me, saying I couldn’t reschedule online within 48 hours of the session, and I had to call instead.

Their own cancellation policy says 24 hours’ notice is required — but the site cuts off online changes at 48 hours. So I was forced to wait until the next day to call, and due to circumstances outside my control, I didn’t get through until about 1.5 hours inside that 24-hour window.

I still gave nearly 23 hours’ notice, explained the situation, and asked to reschedule. But the staff were completely unhelpful and cold. No empathy, no understanding, and no flexibility — just an automatic $102.09 fee charged straight to my bank account.

For a service claiming to support mental health, this is unethical and predatory. They have policies designed to trap people into fees — then hide behind fine print and robotic admin staff. This is not about care — it's a money grab.

The psychologist was fine, but the system and admin team behind it are the reason I’ll never return. If you’re struggling financially or mentally, stay far away.

Had an appointment. Clicked the link then waited. It would seem that I also needed to click into a waiting room. This was nowhere in the booking or in the emails that were sent. I sat and waited 20 mins thinking the doctor hadn’t shown up. To then be charged $102 for a no show. They have no interest in admitting their fault with the lack of instructions. I wouldn’t bother with them if you are going for stress or anxiety. It will be escalated.

If I could give this 0 stars I would. My experience was bad from start to finish. They seem to have updated their website with a rebrand, but their service and psychologists are very poor. My psychologist showed up 20 minutes late and then seemed to be doing the dishes while having our session. Avoid this service at all costs.

Horrible experience by the support team. Came on to check reviews - seems there are hundred of fake TrustPilot accounts leaving reviews on here (most accounts only have 1-2 reviews max...). Buyer be warned....

The idea is very good however it never worked for me. The 2 first psychologists canceled at te last minute and the last one never turned up I was connected for 25 minutes inside the waiting room no one came. When I tried to contact the online desk, they were not helpful at all. Don't wste your time with those people.

Automated. Impersonal. Contact via email only. We were lied to at first about fees.

Horrible company with horrible staff. It's nothing but a scam. They took my mental health level back years in a matter of weeks. Please beware. Would be more helpful banging your head against a wall.

Friendly staff and very responsive. The psychologist I'm seeing seems very knowledgeable.
I was recommended to find this website and I'm glad I did. Is accessible and easy to find information. A great option for people to have mental health professionals available.

I found a great psychologist first up by looking at the profiles and selecting the right person for me. Thank you, Julia and Someone.health

That I found someone that had almost the same experience as me

The psychologists are good and the platform offers more treatment options because of the variety of professionals that work with them. If you are not working or affordability is an issue, having a bulk billed option is great. They also provide access to a GP for a mental health plan.

The only issue has been the chat and call centre staff. They are not patient and can be very insistent on wrong information when there is a system issue and you need assistance. This is problematic because it can cause a lot of stress if a patient is not in a healthy place. I have raised this and hope they address it soon.

Consultant very easy to speak to. Always on time when appointment made.

Someone Health have been really helpful for my mental health and seeing a professional, regularly and affordably. Thank you.

Julia was listened with great compassion and her response helped me to relax.

Easy to book, and approachable
I wish I had known about these services earlier

Larissa is so understanding of my current issues and working together we have came up with some great strategies... I highly recommend someone.health

Was great, help me a lot to boost my thoughts, emotions and feelings.

Oriele has been amazing to work with. She's given me a much better insight into how and why I might think and behave in certain situations, which has helped me so much.

Hi
I can only say good things so far.The time frame was quick and the platform is easy to use. You don’t need to down load confusing programs to access support. My psychologist is insightful and questioning in a non threatening manner that allowed me to talk about what I needed to not what I thought I should. I would encourage anyone who needs assistance to access help via Someone.heath.
Thanks