Soho home has been with us, it seems, since we first bought our home. And they weren't just there to make the sale. They were there with helpful solutions even when one of our pieces was damag... Näytä lisää
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I was trying to order furniture to the Isle of Man, which was not accepted on the website, so I contacted Soho Home and Erin manually input the full order and invited me to checkout online. All went v... Näytä lisää
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My husband and I ordered the Ashford sofa, which arrived damaged and in an absolutely terrible state with scuffs, visible staining, and ripped fabric. The sofa was delivered on June 12th and I imm... Näytä lisää
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I have spent a great deal of money at SOHO home over the last few years, and have been incredibly happy with each item I’ve purchased. There was one occasion where I noticed some issues with a dresser... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Soho Home is a modern interiors brand designed for relaxed, sociable living. With more than 25 years of design heritage, the range was created to mirror the look and feel of our Soho Houses around the world.
Yhteystiedot
Dean Street 72-74, W1D 3SG, London, Yhdistynyt kuningaskunta
- support@sohohome.com
- sohohome.com
4,4
Erinomainen
829 arvostelua
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Linda was super kind and efficient in…
Linda was super kind and efficient in assisting me with my query/issue!
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hi Mio,
Thank you for leaving your review. We are so pleased to see that Linda provided a great service.
We hope to welcome you back soon.
The Soho Home Support Team
I had an issue with a broken vase on…
I had an issue with a broken vase on arrival. Tiffany was absolutely excellent - she could not have been more helpful and late in the evening too - she went over and beyond to sort this out - replacement followed very quickly. THANK YOU TIFFANY SO MUCH
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hi Jacqueline,
Thank you for leaving your review. We are so pleased to see that Tiffany provided a great service.
We hope to welcome you back soon.
The Soho Home Support Team
Great customer Servive
I received an item that was unfortunately broken, but I spoke with Gab who was absolutely amazing. She was incredibly helpful and arranged a replacement to be sent out super quickly. Excellent customer service
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hi Isha,
Thank you for leaving your review. We are so pleased to see that Gab provided a great service.
We hope to welcome you back soon.
The Soho Home Support Team
great customer service
great customer service, especially Linda.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hi Dominic,
Thank you for leaving your review. We are so pleased to see that Linda provided a great service.
We hope to welcome you back soon.
The Soho Home Support Team
I am a property developer and have been…
I am a property developer and have been using Soho Home and Soho Home Trade for a number of years. Their service throughout has been amazing and their customer service team have gone above and beyond on numerous occasions. The aesthetics of their furniture has been transformational not only to my business but for my own home too. I cannot recommend them more highly. Case number 03894964
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hello Jay,
Thank you very much for your review!
We hope to welcome you back again soon.
The Soho Home Support Team
Problem Resolved!
Great communication and solution orientated response from Soho Home. Very impressed and very grateful.
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hello,
Thank you so much for your review.
We hope to welcome you back again soon!
The Soho Home Support Team.
Linda was super helpful in assisting…
Linda was super helpful in assisting with the return of some items I mistakenly ordered. Super easy and responsive service.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hello JT,
Thank you for your review.
We are so pleased that you were happy with the service received. We will ensure to pass this on to Linda.
We hope to welcome you back soon.
The Soho Home Support Team.
Excellent assistance from Linda 👍
Excellent assistance from Linda 👍
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hello Jonathan,
Thank you for your review.
We are so pleased that you were happy with the service received. We will ensure to pass this on to Linda.
We hope to welcome you back soon.
The Soho Home Support Team.
I ordered 3 sofas on 7th October
I ordered 3 sofas on 7th October - finally delivered 23rd December after two delivery attempts (which was down to the incompetent delivery company ) Two sofas are fine but the 3rd one arrived with no legs - this issue has been going on and on - I had to wait between deliveries 10 days as the original delivery was due aborted due to having a few stones between my gate and door ? maybe 4 metres ? I am aware of the Christmas period but have emailed twice and no result . I have requested a refund as a sofa delivered with no legs is faulty and unusable and I love Soho Homes' concept and furniture but would never purchase from them again - They just don't care and no customer service whatsoever
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hello Holly,
Thank you for your feedback.
We are so sorry for the delays over the holidays, and to hear this. Please be assured that a member of the support team is looking into this as a priority for you. They will be in touch shortly.
The Soho Home Support Team.
Excellent customer service
Excellent customer service, especially from Linda, so quick to help. Exceptional.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hello James,
Thank you for your review.
We are so pleased that you were happy with the service received. We will ensure to pass this on to Linda.
We hope to welcome you back soon.
The Soho Home Support Team.
Great problem solving and quality items
One of my lights arrived with a slight crack and the Soho Home team took care of it no questions asked. All of the items in my order were beautifully made and high qualiyt.
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hello Rachel,
Thank you for your feedback. We are pleased to help!
We hope to welcome you back soon.
The Soho Home Support Team.
Very helpful and responsive
There was an issue with the item I ordered, but everyone I worked with was an absolute gem. They were incredibly helpful, very responsive, and sent a replacement in record time.
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hello Jade,
Thank you for your feedback.
We are so pleased that the service was so good.
We hope to welcome you back soon.
The Soho Home Support Team.
Linda was incredibly helpful in…
Linda was incredibly helpful in processing a refund for me - this was highly appreciated.
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hello Kirsten,
Thank you very much for your review. We will be sure to pass this on to Linda.
We hope to welcome you back soon.
The Soho Home Support Team
Super responsive resolution to a damaged order
The customer service contact, Gab, was brilliant. Super responsive and quick to understand the issue and refund me immediately for our damaged item. Really impressive & appreciated!
27. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hello Becky,
Thank you very much for your review. We will be sure to pass this on to Gab.
We hope to welcome you back soon.
The Soho Home Support Team
Great customer service & beautiful products!
I ordered several different decorative light fixtures through SohoHome's trade account and had a really great experience! Their customer portal for the trade accounts is so handy and easy to use. I liked being able to track my orders and view my quotes whenever I needed. Their products are beautiful and well-made and they were incredibly helpful in expediting some replacement items that got damaged at the jobsite. I would definitely enjoy working with the SohoHome team in the future!
20. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hello Grace,
Thank you very much for your review. We will be sure to pass this on to the team.
We hope to welcome you back soon.
The Soho Home Support Team
Would give zero stars if I could
Would give zero stars if I could. Please, please, if you have a young child, please do not buy from this dangerous company. We had a chair that cost over £1000, and the buttons rusted off and into the hands of my 10 month old. SoHo Home ignore my emails and correspondence, with their idea of resolving the matter being they will “offer a 10% retrospective refund on a future order”. They have continued to sell this dangerous, hazardous product (Karine chair) and see no issue in the matter. I would just avoid the company if I were you. As others have said, at best they’re style over substance, at worst - they could cause something very dangerous to be in your home.
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hello Charlotte,
Thank you for your feedback.
All feedback is taken very seriously, and we can see that this has been picked up by a member of the team. We'd also like to assure you that this is being looked into by the wider team.
The Soho Home Support Team.
The member for the team Adnan was very…
The member for the team Adnan was very helpful and solved my question fast. I am very grateful 👍
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hello Natalja,
Thank you for your feedback. We are so pleased to see that Adnan was so helpful.
We hope to welcome you back soon.
The Soho Home Support Team.
Live chat magic!
I really appreciate when stores have a live chat option! There has been a candle holder that has been sold out and within a few minutes of speaking with Laura K, she was able to locate one that is available in store which i can get today. Honestly, she was super helpful and just solved my problem instantly. Instead of impatiently checking online everyday, i should have just used the live chat! Great service.
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hello,
Thank you for your feedback.
We are so pleased that Laura was so helpful.
We hope to welcome you back soon.
The Soho Home Support Team.
great customer service
jill was efficient and friendly and helped so quickly
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hello Grace,
Thank you very much for your review. We will be sure to pass this on to Jill.
We hope to welcome you back soon.
The Soho Home Support Team
5 star customer service from Vance at…
5 star customer service from Vance at Soho Home Chelsea. He took my many requests and changes in his stride and delivered an exceptional experience.
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soho Home
Hello,
Thank you very much for your review. We will be sure to pass this on to Vance.
We hope to welcome you back soon.
The Soho Home Support Team
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