The bra fabric is extremely soft and wireless design feels very comfortable for lounge wear. However the delivery took almost three weeks to arrive and the tracking number they provided did not update... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The bra itself is actually pretty good, the jelly gel stuff feels soft and it doesn't dig into my skin at all. But honestly it took almost two weeks to get to me in Chicago. I emailed them to ask wher... Näytä lisää
Yritys on vastannut
the fabric is really soft as advertised. sizing is slightly off so order carefully but overall it feels much better than underwire bras.
I would give zero stars if I could. I ordered 2 bras in December 2025. They were uncomfortable, ill fitting (painful seems) and poor quality. I started a return request which has been sitting on hol... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Soft Intention focuses on the delicate balance between skin-friendly comfort and functional support. We design bras and underwear that solve the daily struggle of restrictive fits, using soft, breathable fabrics that adapt to your body. Our mission is to provide everyday essentials that make feeling confident and at ease completely effortless.
Yhteystiedot
516 Lakewood Ave , 75110, Corsicana, Yhdysvallat
- support@softintention.co
- softintention.co
2,8
Keskitasoinen
41 arvostelua
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DO NOT PURCHASE THESE BRAS OR ANYTHING…
DO NOT PURCHASE THESE BRAS OR ANYTHING ELSE THEY SELL. I ordered 3 jelly bras and they don't fit at all, and they DO NOT ACCEPT ANY RETURNS.
They offered me $6 for my $60 order and just find someone to give the bras too, they said.
🖕🏼 CHINA
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
Dear Patricia,
We're so sorry our jelly bras didn't fit, and that our customer service let you down. That's not the experience we want for you.
Please email us at support@softintention.co with your order number. We'll personally look into what happened and make sure you get a proper refund.
With care,
The Soft Intention Team
Horrible Customer Service 1/14/2026
Purchased two Bra's 1/14/2026, one fit the other did not. Per return policy, if NOT WORN and tags are still attached you can return them. After several emails with no response, I decided to leave zero stars, unfortunately I had to give 1-star to be able to leave a review! Horrible customer service, did not stand by there return policy promise! Will never order again!
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
Hi Diana,
We’re deeply sorry for the unresponsive customer service and failing to honor our return policy. This is entirely our fault.
Given the time elapsed, we’d like to offer a partial refund for the ill-fitting bra.
Please email your order number to support@softintention.co and we’ll process this right away.
Thank you for your patience,
The Soft Intention Team
Buyer beware - not as good as advertised.
I ordered two bras on a special advertisement. One bra fit reasonably well the other not at all even though they were the same size. I notified the company and they offered to send another and I could gift the other one. They asked for 11.00 dollars more for shipping purposes which I agreed to and I have not received the replacement and they are not replying to my emails. At first they responded promptly but now I am being ghosted. I am not crazy about the bras - the ‘good’ one has to be wash after each wear because it tends to stretch and flip up over the girls the next time I wear it. I say buyer beware - reviews are important to read. And this was no special deal at all. This has been going on since Dec. 2025
May 2026
I finally got a response from SoftIntentions asking me if I still wanted my order filled - they apologized for the tardiness of their responses to my emails. I finally did get the bra in the size I requested. I think I received it 3 weeks ago. I still will not be ordering from the company again - first of all because I am not crazy about the bras as mentioned and also the customer service is too frustrating. When they are doing a bliz on Instagram they should be ready to respond to the demand. Grateful they finally did get back to me and fill the order.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
Hi Cathy,
We’re deeply sorry for the frustration caused by the missing replacement, unresponsive emails, and quality issues with our bras. This is entirely our fault, and we’re here to fix it.
Could you please email your order number to support@softintention.co? We’ll immediately look into your replacement status and resolve this for you right away.
Thank you for your patience,
The Soft Intention Team
An Aussie Opinion!
I am amazed by all the reviews from disappointed US shoppers!
I was finally sufficiently annoyed by underwire bras that I ordered three Soft Intention bras just before Christmas 2025. They arrived in reasonable time, considering the time of year, and all was as expected.
The bras are very comfortable to wear although I admit that humid weather makes them less than ideal. We’ve had too much humid weather in eastern Australia this summer, so I was forced to find some cotton alternatives for those occasions. But back in the SI bras again now and very happy about that.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
G’day mate! Love your review! So glad our Soft Intention bras are your comfort pick again—humidity’s just a temporary hurdle!
Ordered JANUARY 30. Still NOTHING MARCH3
Ordered JANUARY 30, 2026. Today is MARCH 3 And i still have yet to receive my order. This is my 3rd time ordering and by far the worst experience. They claimed to be on holiday until February 26 to which they started responding the next day claiming to rush my delivery since they LOST my order.. they do not have to worry about me being a customer ever again.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
We’re so sorry for the long delay and lost order—this is not the service you deserve, especially as a returning customer. We truly appreciate your past support and love for our products, and we do not want to lose you.Please send your order number to support@softintention.co, and we’ll resolve this right away with a replacement or full refund.
Paying for THEIR mistake
I ordered the pink and they sent a nude. I wanted the pink because i already have a nude bra. They responded that i had to pay return shipping AND a restocking fee. I was only going to get back a fraction of what i paid- for THEIR mistake! Now they’ve stopped responding and I am going to file a charge dispute with my credit card. Do NOT buy from this company!!
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
We’re so sorry we sent you the wrong color bra and for the poor response you received—this is entirely our mistake.
Please send your order number to support@softintention.co so we can verify your order details and confirm the issue.
Once we confirm the mistake is on our end, we’ll either send you the correct pink bra for free or process a full refund (including all shipping costs) with no return needed.
We apologize for the lack of response, and we’ll resolve this right away after confirmation.
I never received my order but my card was charged
I never received an email confirmation from the order that I placed with Soft Intentions, my card was charged and I never received my order. I emailed them twice demanding my card be refunded, as the phone number listed on their website doesnt work. So far I have had no response from the company.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
We're so sorry you were charged but never received your order, and for not responding to your emails. That's not the care you deserve.
Since it's been a while, we just want to check — has this been sorted out for you yet?
If not, please send your order number to support@softintention.co and we'll refund or replace it right away.
Either way, we're sorry for the earlier silence, and we're ready to help
2/14/2026 order not shipped
I ordered 2 bras on 2/14/2026. Checked order status and order confirmed and credit card charged. It has not shipped and no response to inquiries.
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
We’re deeply sorry your 2/14/2026 order hasn’t shipped yet, and for not responding to your inquiries—this is not the care you deserve, and we take full responsibility.
Could you please email your order number to support@softintention.co? We will verify your order details and shipment status to confirm the facts.
Once we confirm the issue is valid, we’ll resolve this immediately: we’ll either expedite your shipment or process a full refund, at your choice.
We apologize for the earlier lack of response, and we’re ready to fix this for you.
I ordered a bra on February 12
I ordered a bra on February 12, 2026 and they withdrew the money on the same day. I haven’t received the order and they aren’t responding to any of my attempts to contact them. I would not recommend this company.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
We’re sorry for the long wait for your February 12 order—we know how frustrating this was.
We’re glad your bra has now been delivered!
Please send your order number to support@softintention.co so we can confirm all details and address any remaining concerns.
This Company is a Scam/No refund
I ordered this bra and when it came it was too small despite following measurement suggestions. I wear a D and ordered a 2X and does not cover. I requested a refund several times and heard back once that they would get back to me with a refund. I have never heard from them again…This company is a scam, buyer beware!!
25. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
We’re deeply sorry our bra didn’t fit as expected and for the poor response to your refund request—this is not the care you deserve, and we take full responsibility.
We understand how frustrating it is to follow our measurement guide and still get a poor fit, and we want to make this right for you.
Could you please email your order number to support@softintention.co? We will verify your order details and confirm the issue, then work with you to resolve it—either with a refund or a better-fitting replacement, whichever you prefer.
We apologize for the lack of follow-up, and we’re ready to fix this for you right away.
Scam of a company
Orders 2 bras, a month later I got them but one was the wrong item. I emailed and their response was we will get back to you with a solution. I kept emailing they sent me a label to send the wrong item back and that they would send me the correct bra I ordered and PAID for. Another month later, I never received the correct bra and they stopped replying to my emails. Funny cause now I can't claim it as credit card fraud because it's been past 60 days..
DON'T SUPPORT THEIR BUSINESS AND GET SCAMMED OUT OF MONEY TOO.
22. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
We’re so sorry for the frustrating experience with your order—wrong item, missing replacement, and no follow-up is not the care you deserve.
We want to make this right for you. Please send your order number to support@softintention.co so we can verify the details and resolve this with either the correct bra or a full refund.
We apologize for the lack of response, and we’re ready to help.
Don’t purchase
This company’s return policy is terrible. The shipping took so long and the tracking shows up on a sketchy looking website - I thought I’d been scammed.
Additionally, the fabric is soft and comfortable, but the arm hole is odd because it rubs on my armpits so badly that I can hardly stand wearing this all day.
I also went to leave a review on their website and it was deleted because it wasn’t 5 Star. Not ethical at all.
They commented below and I replied this way:
Hello,
I posted the only honest review that seems to exist for your product, which is unacceptable + your organization’s practices are obviously unethical. I can only assume you’re sending products to influencers for good reviews/publicity.
I sent an email on January 9 to this address and received no reply until May 6. Then posted this review on January 27th…your comment was left on my review May 20. This further affirms the bad customer service point.
The website brags about no red marks/pain, and yet, after wearing the bra for one day, my armpit had been rubbed so badly that it was red and irritated for two days after. I work an office job, I didn’t run a marathon.
I would like a refund for these bras. Replacement is not an option I’m interested in after the abuse I was put through by all three bras purchased from this company. And yes, I tried them all.
I certainly hope for a faster response than what I’ve gotten previously,
Delaney
25. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
We’re deeply sorry for your disappointing experience—long shipping, a suspicious tracking site, an uncomfortable fit, and the issue with your website review are all unacceptable, and we take full responsibility.
We understand how upsetting it is to have a bra that’s uncomfortable to wear, and we apologize for the lack of transparency around your review. We’re looking into this immediately.
Could you please email your order number to support@softintention.co? We will verify your details and confirm the issues, then resolve this with a refund, replacement, or other solution that works for you.
Thank you for your patience and for sharing your feedback—it helps us improve.
Beware! Poor quality and customer servicr
First of all, the quality of their bras are poor. The part where the hook and eyes of the bra looks like they were just glued in or some sort of iron-on adhesive. After the 1st wash, that part had come off. I had to sew it together myself or the bra would have been useless.
Second was the customer service. They reply but took forever to send the order. Upon receiving my order, I only received 2 out of the 5 bras purchased. Emailed them and they were apologetic and were going to send the missing items. 4 weeks has passed and nothing. Not even an email for any tracking update. So I emailed them that I was going to get my bank to process a refund if they dont send the items within 3 working days. Crickets. Ghosted. Beware! Dont buy!
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
We’re so deeply sorry for the frustration and disappointment you’ve endured—poor bra quality, missing items, and then going silent after promising to resolve it? That’s never the care we promise, and it’s entirely our fault.
Since some time has passed, we wanted to check in: has this issue been sorted out for you yet?
If it hasn’t been resolved, please reach out to us at support@softintention.co with your order number. We’ll work with you to find a solution that addresses your concerns fully, whether that means sending the missing bras or another resolution that works for you.
We’re committed to making this right for you, and we truly appreciate your patience.
Best bra ever!
These bras are so soft and comfortable! I only ordered a few because of the bad reviews but after I received them I ordered 6 more and will be getting rid of all my other bras. Yes the shipping takes a while but it’s worth the wait! Their customer service was excellent when I needed to contact them about a tracking number. I was able to track the order through different carriers to final delivery with Canada post.
Now to the bras….the size guide on their website is spot on if you follow the measuring instructions. Their sizes aren’t standard to Canada. I had to order a 3X even though I wear XL when I buy local. There was no weird smell when I received them but I washed them before wearing as I always do. I hand washed and placed them to dry on my drying rack. After a few wears I decided to try one in the washer on gentle cycle. They were perfectly fine. The padding barely even moved even though it is removable. I don’t want to ruin them so I won’t be putting them in the dryer. They are the best bras I have ever worn. They are so soft that you don’t even feel like you are wearing one!
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
Wow, this might be the best review we've ever received Thank you for all the details – sizing, washing, shipping, everything. And 6 more bras? That's incredible. We're so honored to be your new favorite.
I wouldn't order from this company
I came to read reviews on this company because I am having issues with my order. First they sent the wrong size bras and wrong colors.....but they responded to my email about it and sent me a return label and said they would ship the correct order right away. (Bur have no tracking number) Then I tracked the thing that was sent separately and said it was delivered, it went to a totally different state....
Now I am being ghosted. I've sent replies on the email thread that I got my return label sent to with no response. I've also sent recent messages on various different outlets like my shopify app and contact info they have linked on shopify. They didn't even answer the customer service phone.
Not sure what to think...but I'm about to report it to my bank as fraud if they don't reimburse me soon.
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
We are so sorry for the frustrating experience you’ve had with your order—receiving the wrong size and color bras, a misdelivered return, and then being ghosted is never the care we aim to provide, and we take full responsibility for falling short of your expectations.
We’re glad to confirm that a partial refund has been processed for you, and we sincerely apologize for all the stress and inconvenience this has caused. We’ve taken steps to improve our order accuracy and follow-up processes to ensure this never happens again.
To confirm all details are in order, please reach out to us at support@softintention.co with your order number if you have any remaining concerns.
Thank you for your patience and understanding.
My order will not be delivered.I have…
My order will not be delivered.I have emailed customer service multiple times since 1/5/2026 and cant even get a response. I paid $50 for my order and USPS said postage was not paid and package will not be delivered. Good luck to anyone who orders from this company. They take your money and ghost you
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
We are so sorry for the delayed response and the frustration this has caused you—learning your order cannot be delivered due to unpaid postage, and not hearing back from us after multiple emails, is never the care we aim to provide, and we take full responsibility for falling short of your expectations.
For issues like this unpaid postage error, we are happy to resolve it by either resending your order or processing a refund—whichever you prefer.
To help us resolve this properly, could you please reach out to us at support@softintention.co with your order number? We will immediately verify your order details and the issue you’ve described to confirm the facts. Once we confirm the issue is valid, we will resolve this fully for you right away.
We sincerely apologize for the lack of response to your previous emails, and we are committed to making this right for you.
They stop answer and not letting me return!
I love the bras, but the charts of sizes are not correct. They have promised me that I could order another sizes to try and then return all of them when I receive the second package. So far no answer, I keep emailing them and now I have around £100 stuck because they are not answering.
Super disappointed 😞
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
We are so sorry for the frustration and disappointment you’ve experienced—our delayed response and the issues with our size chart and return promise fell far short of the care you deserve, and we take full responsibility.
We’re glad to confirm that a partial refund has been processed for you, resolving the issue with your £100 order. We truly appreciate your love for our bras and your patience while we sorted this out.
To confirm all details are in order, please reach out to us at support@softintention.co with your order number if you have any remaining concerns.
Thank you for your understanding, and we hope to continue earning your trust.
Do not buy from this company
Do not buy from this company. Their items don’t fit as promised and they send product that is marked incorrectly. If you need to return anything they ‘will review your request’. I’ve been waiting for 3 days for them to review my request and they are just giving me the run around.
Also, their tracking system is faulty. My items said they were delivered days before it was. I contacted them and they said they’d look into it which they never did.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
We’re so sorry to hear about the frustration you’ve faced—from ill-fitting items and incorrect labeling, to the slow review of your return request and the faulty tracking information that left you in the dark. This isn’t the kind of experience we want anyone to have, and we take full responsibility for falling short.
We’re glad to share that we’ve processed a partial refund to resolve this for you, and we hope it brings some closure to the issues you’ve dealt with. We’re also reviewing our return review process and tracking system to prevent these kinds of delays and errors from happening again.
If you have any remaining questions or concerns, please don’t hesitate to reach out to us at support@softintention.co with your order number. We’re here to help.
Thank you for your patience and for giving us the chance to make things right.
This bra has so much padding in it!
This bra has so much padding in it!! You can not tell that from the ad. Also - they have a 14 day return policy. I received mine over the Thanksgiving weekend and was out of town. By the time I finally got home and got the bra - the 14 days had expired and they didn't even answer my request for a return.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
We’re so sorry for the frustration this caused you—finding the bra has more padding than advertised, then missing the return window because you were out of town over Thanksgiving, and not getting a response to your return request is never the experience we want you to have. This is entirely our fault, and we deeply apologize.
We want to clarify: if you’re traveling or out of town and will miss our 14-day return window, you can always reach out to us in advance, and we’ll happily extend the return period for you. We also sincerely apologize for the missed email response—we’re reviewing our systems to prevent such oversights from happening again.
If this issue hasn’t been resolved yet, please reach out to us at support@softintention.co with your order number, and we’ll make this right for you immediately.
Thank you for your patience and for giving us the chance to improve.
Worst customer service EVER
These bras are very uncomfortable. The straps are way too short and it has a very bad chemical smell. When I tried to return the bras, their customer service is non-existence. I had to chase for weeks to no avail. Don't waste your money or time with this website.
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Softintention
Hello
We deeply regret what has happened to you. This is definitely not the standard we are going to provide.
Regarding the issue you mentioned:
The tape is too short and has a chemical smell - we sincerely apologize. We will report to our quality control team immediately.
Customer service delay - We sincerely apologize for the inconvenience caused. This is our fault.
In order to solve the problem of smell as soon as possible
Sometimes, new fabrics and dyes, when sealed in plastic during transportation, can develop a strong odor, which usually fades after proper washing and drying. Since it still bothers you after a light soak, here are some methods you can try:
. Wash again in cold water with a mild detergent
Wash gently by hand and then rinse thoroughly
Do not use fabric softener for the time being
. Add a little baking soda or white vinegar
Option A: Add 1-2 tablespoons of baking soda to cold water, soak for 30-60 minutes, and then rinse thoroughly
Option B: Or add a small amount of white vinegar to a basin of water, let it soak briefly, and then rinse thoroughly
Both can help eliminate residual odors
. Air dry in a well-ventilated area
Lay the bra flat or hang it in a well-ventilated area to dry, avoiding direct strong sunlight
Sometimes, leaving clothes to air for 1-2 days after washing can make a big difference
If you have tried these steps but the smell is still very strong, or you feel uncomfortable wearing them, please let me know and we will look for further solutions for you.
I'm truly sorry for the inconvenience caused to you. I'm also very grateful for your helping hand and the opportunity to assist us.
Thank you again for bringing this to our attention. We are deeply sorry for the frustration this has caused.
Kind greetings
Soft intent
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