Softintention Arvostelua 

42
TrustScore 3/5 tähteä

2,8

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 3/5 tähteä

The bra fabric is extremely soft and wireless design feels very comfortable for lounge wear. However the delivery took almost three weeks to arrive and the tracking number they provided did not update... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

The bra itself is actually pretty good, the jelly gel stuff feels soft and it doesn't dig into my skin at all. But honestly it took almost two weeks to get to me in Chicago. I emailed them to ask wher... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

the fabric is really soft as advertised. sizing is slightly off so order carefully but overall it feels much better than underwire bras.

Saanut 1/5 tähteä

I would give zero stars if I could. I ordered 2 bras in December 2025. They were uncomfortable, ill fitting (painful seems) and poor quality. I started a return request which has been sitting on hol... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Alusvaateliike

Yrityksen kirjoittama

Soft Intention focuses on the delicate balance between skin-friendly comfort and functional support. We design bras and underwear that solve the daily struggle of restrictive fits, using soft, breathable fabrics that adapt to your body. Our mission is to provide everyday essentials that make feeling confident and at ease completely effortless.


Yhteystiedot

2,8

Keskitasoinen

TrustScore 3/5 tähteä

42 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

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On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,8

Kaikki arvostelut

(42)

42 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

perfect fit

Cups encompass everything perfectly with no spillage. The jelly wireless support is exactly what I was looking for. Highly recommend this brand.

28. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Really soft fabric

The bras are very soft and comfortable for daily wear. Taking off one star just because the shipping took longer than the estimated time on the website.

25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Satisfied customer

Great back smoothing design and zero gaping at the top of the cups. Shipping took around 12 days but the quality is genuinely good for wireless comfort.

22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Softintention-logo

Vastaus yritykseltä Softintention

Ugh, shipping took a while — we know But so glad the back smoothing and cup fit worked for you. Thanks for being patient and for the honest review! 🙏

Saanut 5/5 tähteä

highly recommended

Super breathable fabric. Wore it out all day running errands and didn't feel sticky at all. Very happy with the comfort level.

21. kesäkuuta 2026
Oma-aloitteinen arvostelu
Softintention-logo

Vastaus yritykseltä Softintention

Thank you so much for loving our product. Knowing that it brings you comfort truly means the world to us — that's exactly what we strive for. We really appreciate your support.

Saanut 3/5 tähteä

decent quality

It is comfortable for wearing at home but the tracking system is totally broken. Glad it arrived safely though.

21. kesäkuuta 2026
Oma-aloitteinen arvostelu
Softintention-logo

Vastaus yritykseltä Softintention

Totally fair — tracking's been rough and we're sorry about that. But really happy it arrived safely and works well for lounging. Thanks for sharing this

Saanut 5/5 tähteä

Love the wireless design

So glad I tried this brand. The bra is invisible under tshirts and doesn't dig into my shoulders at all. Very pleased with my purchase.

20. kesäkuuta 2026
Oma-aloitteinen arvostelu
Softintention-logo

Vastaus yritykseltä Softintention

Thank you so much for loving our product — it truly means a lot to us. Hearing that it brings you comfort is exactly what we aim for, and we're so glad it delivered that for you. If there's anything else we can help with, just let us know. We're here for you.

Saanut 3/5 tähteä

mixed feelings

The bra fabric is extremely soft and wireless design feels very comfortable for lounge wear. However the delivery took almost three weeks to arrive and the tracking number they provided did not update for the first ten days. Good product but shipping process needs serious improvement.

13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Softintention-logo

Vastaus yritykseltä Softintention

We're actively working on improving our shipping process, and we hope you can give us a little time to make things better. We're really glad you like our product — and we're truly sorry for the long wait. Thanks for your patience and understanding.

Saanut 3/5 tähteä

Delivery took way too long

The bra itself is actually pretty good, the jelly gel stuff feels soft and it doesn't dig into my skin at all. But honestly it took almost two weeks to get to me in Chicago. I emailed them to ask where it was and got a pretty generic reply. Happy with the comfort but the shipping speed needs work.

9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Softintention-logo

Vastaus yritykseltä Softintention

Thank you so much for your feedback — we really appreciate it. We'll definitely work on improving our shipping process. We're also really glad to hear you like the bra! Sorry for the long wait, and thank you for your understanding.

Saanut 5/5 tähteä

I have ordered 2 Jelly Wireless T-shrt…

I have ordered 2 Jelly Wireless T-shrt bras XL(40D).Amazing fit for big breast.Strictly recommend!Took a little longer time for delivery but parcel was left in safe place (postal box)Very good company.

7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Softintention-logo

Vastaus yritykseltä Softintention

Love your 5-star feedback! Great to hear our big-bust friendly bras work for you, and thanks for understanding the delivery wait! ✨

Saanut 3/5 tähteä

Tracking didn't update

My tracking link didn't work for three days and I thought my package was lost. I emailed them and it took a while to hear back, but the support guy gave me the right link and 15% off my next order. The bra just arrived and it fits great.

7. kesäkuuta 2026
Oma-aloitteinen arvostelu
Softintention-logo

Vastaus yritykseltä Softintention

Yeah, that tracking thing is frustrating — we totally get it. Sorry we kept you waiting on the reply too. But we're relieved we could get you the right link and a little something for the trouble. And the bra fits! That's the part that matters most. Thanks for being patient with us

Saanut 4/5 tähteä

Delivery was a mess

Delivery was a mess, my order got stuck for a whole week which was annoying as hell. Got the bra yesterday though. It is really soft and the jelly gel support doesn't dig into my shoulders which is a plus.

9. toukokuuta 2026
Oma-aloitteinen arvostelu
Softintention-logo

Vastaus yritykseltä Softintention

Ugh, we hear you — a week stuck in transit is NOT the experience we want for anyone.
We're really sorry that part was a headache.
On the bright side, we're so happy the bra lived up to the comfort part — especially the jelly gel support not digging into your shoulders. That's the kind of feedback that keeps us going.
Thanks for being patient and for telling it like it is. We appreciate you.

Saanut 1/5 tähteä

Not refundable and not being used

These bras took forever to arrive and when they did, they were just exactly like any other jelly bra, not offering any support for a large cups and not giving a nice shape at all. unfortunately, I cannot even send it back and get a refund if I am not in the US.

12. toukokuuta 2026
Oma-aloitteinen arvostelu
Softintention-logo

Vastaus yritykseltä Softintention

We’re sorry our bras didn’t meet your expectations for support and shape, and that the delivery took longer than expected.
For international orders, we do offer replacements or refunds for product issues—we understand breast shapes vary, which can affect fit. Please email your order number to support@softintention.co, and we’ll investigate the issue and find a solution for you.

Saanut 5/5 tähteä

Honestly so relieved I tried these

Honestly so relieved I tried these. Finally a bra without wires poking my ribs lol! It still holds everything up fine for daily stuff and the material is really lightweight.

1. toukokuuta 2026
Oma-aloitteinen arvostelu
Softintention-logo

Vastaus yritykseltä Softintention

No wires poking your ribs and lightweight enough to forget — we'll take that win 😊 Thanks for giving us a try, so relieved you loved it too!

Saanut 5/5 tähteä

Finally! I Found the Right Jelly Bra. Hooray!!

I have bout 3 other bras that were advertised for older women. None of the fit me properly.
The Soft intention bra fits me well and is very comfortable. I am delighted!

18. toukokuuta 2026
Oma-aloitteinen arvostelu
Softintention-logo

Vastaus yritykseltä Softintention

Hooray indeed! So glad we were the one that finally fit right. Delighted is exactly what we like to hear. Thanks for this!

Saanut 1/5 tähteä

Ladies, don't allow yourself to be fooled

It took3 weeks for my bra to get to me. I followed the size chart provided, It was way off, So now I have a bra that I can't wear and soft intention won't allow me to exchange. Total waist of money.UPDATE!!! Their reply was just for show. I have tried ever since then to get a shipping label from them so I can pay to exchange my item and so far nothing has been sent to me. LADIES, please don't fall for these scammers selling a poorly made product with improperly labeled sizes, go to Victoria's Secret, try your bra on and know what you are getting for your money.

10. toukokuuta 2026
Oma-aloitteinen arvostelu
Softintention-logo

Vastaus yritykseltä Softintention

You’re right to be upset—3-week delivery, wrong size, and being denied an exchange is a terrible experience, and I’m so sorry.

We do allow size exchanges, and I don’t know why you were told otherwise. Please email support@softintention.co with your order number, and I’ll personally arrange your exchange for the correct size.

Saanut 1/5 tähteä

I would give zero stars if I could

I would give zero stars if I could. I ordered 2 bras in December 2025. They were uncomfortable, ill fitting (painful seems) and poor quality. I started a return request which has been sitting on hold for 5 months without a response. Follow up emails were ignored. I am submitting a credit card dispute in hopes to get my money back. Customer service is awful and I regret my purchase. Save your money and shop elsewhere.

15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Softintention-logo

Vastaus yritykseltä Softintention

You're right. Five months with no reply is on us — I'm really sorry.

Honestly, we got swamped with orders and our customer service team was being restructured. That's how your case got lost. No excuse.

You already got your refund from your bank, and that was the right move.

I'm not asking you to change your review. Just wanted to say you deserved better.

If you want to talk, email us at support@softintention.co.

Thanks for being honest.

Saanut 1/5 tähteä

I ordered 3 items on 3/5/26-still not received as of 4/12/26

I ordered 3 items on 3/5/26 - as of this writing, 4/12/26 I still have no product and no response. They have my money though. It's been a very long time since this has happened - I'm sorry to see how many people this has happened to as well. To those of you that write glowing reviews, I'm curious if you were gifted the product?

12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Softintention-logo

Vastaus yritykseltä Softintention

We are so sorry for the long delay in getting your 3 items to you and for the lack of communication along the way. This is not the experience we want for any of our customers, and we take full responsibility.

We have already re-shipped your order to ensure you receive the products you ordered, and we hope it arrives safely and quickly.

Thank you for your honest feedback—it helps us improve our shipping and communication processes for everyone. We appreciate your patience.

Best regards,
Softintention

Saanut 1/5 tähteä

⭐️ 0 Stars — Terrible Customer Service and Unethical Business Practices

I rarely write negative reviews, but I feel obligated to warn other customers about this merchant’s complete lack of ethics and responsibility. My experience with SoftIntentions has been nothing short of unacceptable.

I first ordered a bra from them and received the wrong size. My order clearly stated size M, yet they sent size L—and took absolutely no responsibility for their mistake. Against my better judgment, I decided to give them another chance and placed a second order.

That was an even bigger disaster. The delivery instructions were simple: leave the package in front of my door. Instead, the delivery person left it on the second floor even though I live on the ninth floor, and the package was stolen. I contacted the seller multiple times and was completely ignored. Weeks later, they finally responded with the excuse that they were “busy,” only to tell me that the issue wasn’t their responsibility and that I should take it up with the delivery company.

This item cost $49. I am now out $49 with no product, and the seller refuses to help in any way. They take your money and then wash their hands of any accountability. Disgusting customer service.

A responsible business would support their customers, especially when they choose to work with unreliable delivery partners. Instead, SoftIntentions pushes the burden onto the customer and offers zero assistance. They clearly need serious training in customer service and business management.

Shame on you, SoftIntentions. If I could give zero stars, I would.

28. tammikuuta 2026
Oma-aloitteinen arvostelu
Softintention-logo

Vastaus yritykseltä Softintention

Hi J. Atkins,

We are deeply sorry for the frustration and disappointment your two orders have caused you. We take full responsibility for the sizing error in your first order, which we have already resolved.

For your second order: we understand how upsetting it is that your package was stolen after being misdelivered. Even though a chargeback has been filed, we want to go above and beyond to make this right. We are offering a full $49 refund for this order, and we invite you to contact our support team to process it.

We are reviewing our delivery partner protocols and customer service response times to prevent similar issues from happening to other customers. Thank you for your honest feedback—it helps us grow.

Best regards,
SoftIntention

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