I have not received the sofas yet, but for overall experience of choosing the sofas I can’t fault the service I had. Making choices like this can be overwhelming for me, but James Okey at the Hanley s... Näytä lisää
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Sijainti
Vaihda sijaintiaOctagon Retail Park, ST1 5RR Stoke-on-Trent, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We recently purchased a sofa from Sofology and received excellent service from James from start to finish. James was personable, down to earth and made the whole process completely seamless. He... Näytä lisää
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I have never seen soo many Large Sofas in one area. Yes we had taken our measurements so realised the two two seater Sofas would be a correct fit for our space. Ash our Assistant didn’t pressurise us... Näytä lisää
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Wasn't hijacked by sales staff the moment I walked through the door. Was left alone to browse and approached sales staff when I was ready and wanted help. Good range of sofas, different styles, materi... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Yhteystiedot
Octagon Retail Park, ST1 5RR, Stoke-on-Trent, Yhdistynyt kuningaskunta
4,9
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Visited Sofology
Visited Sofology, festival park stoke on Trent today.
Ordered my beautiful sofa with Sam, everything was explained so well with no sales pressure at all.
I felt so comfortable, Sams customer service is amazing.
Sam is both professional and friendly and I am so excited to receive my sofa 😊
24. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Very informative and helpful
Very informative and helpful, thank you Vicky at the Hanley SOT branch. Always choose Sofology, the best furniture around!
23. tammikuuta 2026
Vastaus yritykseltä Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Sofa arrived in the wrong material.
7. maaliskuuta 2025
Vastaus yritykseltä Sofology - Stoke-on-Trent
Hello Mrs Booth,we are sorry to hear something is wrong. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Excellent service and advice
Excellent service and advice , very attentive thanks
19. tammikuuta 2026
Vastaus yritykseltä Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The service I got from Sandra was absolutely first class
The experience was first class. Sandra was very helpful and patient. She did not try to rush me into making a decision. If only staff in other areas of retail were the same
19. tammikuuta 2026
Vastaus yritykseltä Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Sandra, we will make sure to pass this on! Have a nice day.
Excellent informative,constructive and…
Excellent informative,constructive and at times humorous assistance from Leon at the Stoke-On-Trent store.From start to finish,the advice was superb and would certainly recommend to others especially regarding the non pushy approach! Amanda and Ged. ToonToon
18. tammikuuta 2026
Vastaus yritykseltä Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Lovely
Lovely, friendly and very helpful staff, offering good advice without being pushy.
18. tammikuuta 2026
Vastaus yritykseltä Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Sam was very helpful
Sam was very helpful. She listened to our requirements and gave helpful advice.
18. tammikuuta 2026
Vastaus yritykseltä Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Sam, we will make sure to pass this on! Have a nice day.
Had the pleasure of meeting James today…
Had the pleasure of meeting James today whilst browsing the store for a new sofa. Lovely gentleman, made both my husband and I feel at ease. Thank you
18. tammikuuta 2026
Vastaus yritykseltä Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for James, we will make sure to pass this on! Have a nice day.
Vicky is a really good sales assistant…
Vicky is a really good sales assistant . She is very thorough and friendly at the same time 😊😊
17. tammikuuta 2026
Vastaus yritykseltä Sofology - Stoke-on-Trent
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Shout out to Paulina!
This store has some proper legends working there.
Shoutout to Paulina (who left shortly after my visit, good on ya pursuing what you want) she was so nice, sat and had a right laugh with me as we talked through all my options and prices.
She helped me pick the sofa i wanted and only reason i didnt buy when she was there was i needed to double and tripple check measurements.
Second shoutout James(please tell me thats right) another legend, walked through everything, made a really good brew and got things all ordered and sorted for me.
Highly recommend this store, staff are just so chill and not pushy. Hapoy to help when needed. Shame its not a shoo you visit everyday. 😂
14. tammikuuta 2026
Vastaus yritykseltä Sofology - Stoke-on-Trent
Thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Very comfortable experience at…
Very comfortable experience at sofology, great quality range of sofas in stock and their team were helpful from the start (shout out to Sam for her attention and professionalism)
17. tammikuuta 2026
Vastaus yritykseltä Sofology - Stoke-on-Trent
Thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
James was great
James was great, helping us with our questions and very patient. I would definitely recommend Sofology
17. tammikuuta 2026
Vastaus yritykseltä Sofology - Stoke-on-Trent
Thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Vastaus yritykseltä Sofology - Stoke-on-Trent
thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great experience
Really great experience at Sofology Stoke thanks to Leon.He was very personable and made buying our new sofa really easy; he provided clear, non pressurised information, leaving the decision making entirely to us.
Excited to receive it and spread out in front of the TV with the dog 🤟🏼 thanks so much
11. tammikuuta 2026
Vastaus yritykseltä Sofology - Stoke-on-Trent
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
Vastaus yritykseltä Sofology - Stoke-on-Trent
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
Help to choice
Samantha was very polite and knowledgeable. She made us feel at ease did not pressure us. Our final choice with her help met all our requirements.
13. tammikuuta 2026
Vastaus yritykseltä Sofology - Stoke-on-Trent
Thank you for this great review Alf :-)
I had a few questions which were all…
I had a few questions which were all answered. Information on other items and delivery all explained. Made a purchase two chairs.
9. tammikuuta 2026
Vastaus yritykseltä Sofology - Stoke-on-Trent
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Would like to thank Sandra for making…
Would like to thank Sandra for making us feel welcome when we came into the store today at Sofology in Stoke, she made us feel at ease and answered any questions professionally - very pleased
12. tammikuuta 2026
Vastaus yritykseltä Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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