Sofology - Peterborough Arvostelua 

2 195
•
TrustScore 5/5 tähteä

4,8

Unit C, Boulevard Retail Park, Ste 104, PE1 2HS Peterborough, GB

•

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Just wanted to call out Kate at the Peterborough store where we have just been and ordered our new sofas. She was brilliant, so welcoming not pushy and just all round friendly and helpful. Made us all... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Jamie from the Peterborough branch approached us when we entered the store just to let us know his here if we need help. No pushy sales pitch just a genuine hello! That made me feel at ease that i cou... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We came into the store in Peterborough and fell in love with the Beaumont sofa. The colour was perfect and the one in the store was just what we were looking for. We left to have a think about it and... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The whole process was over the phone and lady was so nice and so helpful,couldn't have asked for a better customer service

Yritys on vastannut


Yrityksen tiedot

  1. Sohvat
  2. ja myös
  3. Huonekaluliike
  4. Huonekalutarvikkeet
  5. Kodintarvikeliike
  6. Olohuonekalusteiden myynti
  7. Verhoiluliike

Yrityksen kirjoittama

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Yhteystiedot

  • Unit C, Boulevard Retail Park, Ste 104, PE1 2HS, Peterborough, Yhdistynyt kuningaskunta

4,8

Erinomainen

TrustScore 5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

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Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,8

Kaikki arvostelut

(2 195)

16 191 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

We had an excellent experience from…

We had an excellent experience from start to finish. Hadi was incredibly helpful with our insurance claim for our sofa, making the whole process straightforward and stress-free. He also took the time to help us choose our new sofa, offering great advice without any pressure.

What really stood out was his dedication—he stayed beyond closing time to make sure everything was sorted and that we were happy with our choice. His patience, professionalism, and outstanding customer service went above and beyond.

Thank you for making what could have been a stressful situation such a positive experience. We really appreciate all your help and would highly recommend both him and the store.

24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Saanut 5/5 tähteä

I have already submitted a review of…

I have already submitted a review of our experience with your staff !! Off you did not receive it once again they were excellent and very helpful and accommodating and we are very happy with the sofa that we chose

3. heinäkuuta 2026
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Saanut 5/5 tähteä

I had a great experience with Saireen…

I had a great experience with Saireen Akhter. She was extremely helpful, knowledgeable, and took the time to explain every single sofa in detail, making it much easier to understand the different options available. She was patient, professional, and clearly knows her products very well.

Based on my experience, she is the best member of staff I've been served by in the store so far. Her excellent customer service and friendly approach made the whole shopping experience enjoyable. I would highly recommend asking for Saireen if you visit the store!

4. heinäkuuta 2026
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Saireen and that you would recommend us! Have a great day 😊

Saanut 4/5 tähteä

No pushie sales

No pushie sales. Just helpful with no hassle! Didn’t feel like we were being pounced upon when we walked through the door.
Actually ordered online after the sales lady put the item in the basket so we could measure up at home.

5. heinäkuuta 2026
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Saanut 4/5 tähteä

Helpful store staff

Staff in the store were very knowledgeable. We opted for 2 sofas with quick delivery and we are very happy with our purchase. Only given 4 stars as the delivery team were a little bit careless when entering the property and caused slight damage to our staircase.

24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.

Saanut 3/5 tähteä

Seems good but then a bit of a let down.…

They were very attentive when looking my to buy my sofas. Staff were knowledgable and listened to my wants/needs.
Ordered a cleaning kit, easy glides and protection plus also.
We agreed on delivery after August 10th due to my holiday as I was told the lead time was end of July.
So mid June I then get emails and texts to say I have to book my delivery which I was not expecting at all as this was not what we agreed.
Anyway I booked the delivery.
The delivery guys again were lovely took care of the furniture, unboxed it and took away all packaging.
But my cleaning kit and easy glides were not delivered.
When I phoned customer service I was then told the lady who did my order apparently never put the cleaning kit onto it.
So now I have to phone again to a different department to order one. Total annoyance really when it should have already been done.
So they have now sent out easy glides which I have to wait 14 days for.
Considering what you pay I am disappointed in these errors and the now I have to sort them out.
I am very happy with my sofas but I just feel the customer service and attention to detail could be improved.

6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi Claire, thank you for your feedback. We are so sorry to hear that your journey has been anything less than perfect. We would presume that the glides are now on the way to you; however, if there is anything that we can help you with, please do not hesitate to reach out to social.media.complaints@sofology.co.uk with your order details, and we will take a look at your account.

Saanut 5/5 tähteä

I felt my custom mattered

I felt my custom mattered. I wasnt rushed. I was given refreshments and time. Thank you

30. kesäkuuta 2026
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

It certainly does matter Anne! Thank you for choosing Sofology! :-)

Saanut 5/5 tähteä

Transaction process

After coming to the store a week earlier and viewing the products.We went home and decided what we wanted.When I came in to make the purchase the transaction process was so quick and easy.i was in and out in 15 minutes.

3. heinäkuuta 2026
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Thank you for awarding us 5 stars Mr Beech!

Saanut 5/5 tähteä

Jamie was amazing

Jamie was amazing, he sold us our sofa.

When we went into the store we were greeted, explained how some deals worked, colours and the store. Then we were left to look ourselves which we really liked. We then had a hard time picking between 2 and were given guidance. After that we were sat down and went through the process of purchasing.

Jamie was polite, and made us feel comfortable!

Good display, many options and kind service!

8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Thanks for this fabulous review. We appreciate you sharing it with others!

Saanut 5/5 tähteä

Lovely staff who were very friendly

Lovely staff who were very friendly. Clean store. Couldn’t fault the customer service we received. Would definitely recommend

28. kesäkuuta 2026
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Saanut 5/5 tähteä

Friendly and helpful staff (Hadi)…

Friendly and helpful staff (Hadi) explained everything and no hard sell.

25. kesäkuuta 2026
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Saanut 5/5 tähteä

Exceptional customer service

Exceptional customer service

14. kesäkuuta 2026
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Saanut 5/5 tähteä

Very good experience

Me and my partner went to Sofology to look at some sofas, at start we didn’t have intention to buy one. We had some options but decided to look at other stores. I must admit, first choice is always the right one. We went back to Sofology and started looking into some options. Lady who was with us, was very smart about her job and very professional. When we were choosing a colour, she brought a lot material examples of carpet, tiles, decor to see if colours will be matching our current set up. Half an hour later, we have purchased the sofa.

13. kesäkuuta 2026
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Saanut 5/5 tähteä

We were immediately made to feel…

We were immediately made to feel welcome. Si was very helpful, knowledgeable and attentive. We weren’t rushed but were given time to find the right piece of furniture for us.

6. kesäkuuta 2026
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi, thank you so much for your review. We're pleased that you're happy with the service provided by Si and that you found the process hassle-free! Have a great day!

Saanut 5/5 tähteä

Friendly Staff

Friendly, attentive and helpful staff. Not pushy and sent nice following up after visit. Remembered me two weeks later. Other staff also helpful and knowledgeable. We tried 4 different showrooms that day. None were as good.

6. kesäkuuta 2026
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Thanks for this fabulous review. We appreciate you sharing it with others!

Saanut 4/5 tähteä

The sales lady was extremely helpful…

The sales lady was extremely helpful and patient. However asking for reviews when we have not received sofas are a waste of your and mine time.

26. toukokuuta 2026
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Thank you for your feedback, and we're delighted to hear that our sales colleague was helpful and patient during your visit. We appreciate your comments regarding our review requests. We ask for feedback at several stages of the customer journey, including shortly after purchase, following delivery, and again a few months later once customers have had time to enjoy their sofa at home. This helps us understand and improve every part of the experience, from the in-store service through to delivery and product satisfaction. Thank you for taking the time to share your thoughts, and we hope you love your new sofa when it arrives.

Saanut 5/5 tähteä

Sia was amazing and we very attentive…

Sia was amazing and we very attentive and helped us to pick the right sofa for us. Great friendly customer service!

3. huhtikuuta 2026
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi there, thank you for your review. Another great review for Sia, we will make sure to pass this on! Have a nice day.

Saanut 5/5 tähteä

Went shopping for a sofa. Bought one

Went looking for a sofa. Good selection of options and found one that we liked.

21. toukokuuta 2026
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Saanut 5/5 tähteä

Excellent knowledge and service

Excellent knowledge and service. Peterborough store.

4. toukokuuta 2026
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Saanut 5/5 tähteä

Very professional Salesperson

Kate was really good - she explained all the options and the process in great detail. It was an enjoyable experience. We even had a brew and colouring books for the grandkids. Highly recommended.

29. huhtikuuta 2026
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

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