Our sales person Mariola was fantastic! Very friendly, helpful and professional. We purchased a sofa from Mariola a few years back and we went back to her for another purchase.
Yritys on vastannut
Sijainti
Vaihda sijaintiaAlvis Retail Park, Holyhead Road, CV5 8BW Coventry, GB
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Katso, mitä arvostelun kirjoittajat sanovat
We recently ordered a Milan sofa from Sofology Coventry and had a great experience so far. From the moment we walked into the store, the staff were welcoming, knowledgeable, and gave us plenty of... Näytä lisää
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Helpful and welcoming staff. Wide variety of sofas. We came into the store looking for a corner sofa, but we left with a recliner! They offer lifetime warranty for the structure, and up to 5 years war... Näytä lisää
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When we visited the Coventry store we were greeted with happy faces, then left to browse with a few check in’s. Not over the top sales people over whelming you. When we had seen the sofa we had chos... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Yhteystiedot
Alvis Retail Park, Holyhead Road, CV5 8BW, Coventry, Yhdistynyt kuningaskunta
4,9
Erinomainen
2 t. arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Have I made a big mistake choosing Sofology?…
I had a great in-store experience at Wednesbury. But looking at the terrible reviews about post-sale customer service, delivery and product quality, I am seriously regretting my decision to buy from Sofology. I can't back out now apparently. So all I can do is wait for delivery and hope for the best. Feeling very deflated.
16. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sofology - Coventry
Hi there, thank you so much for sharing your experience. I’m really glad to hear that your visit to our Wednesbury store went well, though I’m truly sorry that the reviews you’ve seen have left you feeling uncertain — that’s never the feeling we want for our customers. Please be reassured that the majority of our deliveries go smoothly, and our teams are here to support you every step of the way. If you have any concerns at all while you wait for your sofa, or if you’d like us to double-check anything on your order, just let us know - we’re more than happy to help and keep you updated. We want you to feel excited about your purchase again, not deflated, and we’ll do everything we can to ensure your delivery and aftercare are as positive as your in-store experience.
Vastaus yritykseltä Sofology - Coventry
Thank you for taking the time to write this great review :-)
I was welcomed in a positive manner by…
I was welcomed in a positive manner by Wendy. She was so helpful and had a lovely manner when discussing my choice of a sofa today. Wendy explained in great detail the choices I could make to purchase my new sofa. She was very clear and I understood about what the policy consisted of and what it covered. She explained about spillages and accidental damage and what I should and shouldn't do. On the whole, Wendy knew what she was talking about was clear and concise and a very pleasant person to do business with. Wendy is the type of person who knows how to deal with the customers and I was very happy having her to guide me today. Thank you Wendy, thank you Sofology...
21. marraskuuta 2025
Vastaus yritykseltä Sofology - Coventry
Thank you for sharing your wonderful feedback! We’re thrilled to hear about your positive experience at Sofology Coventry and that Wendy assisted you effectively. It’s great to know she provided clear information about your sofa choices and our policies. We’re proud to have dedicated team members like Wendy.
Your kind words and perfect rating mean a lot to us, and we’ll pass along your compliments to her. If you have any questions or need assistance in the future, please reach out. We look forward to welcoming you back to Sofology soon.
Thank you again for your feedback and for choosing Sofology.
Great service
Great service, nothing too much trouble. Can’t wait for delivery of my suite
11. marraskuuta 2025
Vastaus yritykseltä Sofology - Coventry
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Ashley was very knowledgeable and very…
Ashley was very knowledgeable and very personable
8. marraskuuta 2025
Vastaus yritykseltä Sofology - Coventry
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ashley. Have a great day 😊
Mariola is great
Mariola is great. Explains everything in detail and is a lovely person too. Thank you. Xx
8. marraskuuta 2025
Vastaus yritykseltä Sofology - Coventry
Hi there, thank you for your review. Another great review for Mariola, we will make sure to pass this on! Have a nice day.
Vastaus yritykseltä Sofology - Coventry
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Information and serviceMayfair provided…
Information and service provided concise and detailed
3. marraskuuta 2025
Vastaus yritykseltä Sofology - Coventry
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Vastaus yritykseltä Sofology - Coventry
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
⭐️⭐️⭐️⭐️⭐️ We were served by a lovely lady when we bought our new sofa. She was very kind, helpful, and patient, taking the time to explain everything and help us choose the perfect one. Excellent cus
⭐️⭐️⭐️⭐️⭐️
We were served by a lovely lady Wendy when we bought our new sofa. She was very kind, helpful, and patient, taking the time to explain everything and help us choose the perfect one. Excellent customer service — thank you for making the experience so easy and enjoyable!
3. marraskuuta 2025
Vastaus yritykseltä Sofology - Coventry
Thank you for your feedback! We're delighted that Wendy provided excellent service at Sofology Coventry and helped you find the perfect sofa. Your kind words and five-star rating are greatly appreciated, and we will share your compliments with her.
Thank you for choosing Sofology. Enjoy your new sofa, and we look forward to your return!
Large selection
Large selection , easy to understand pricing and styles . Ordered online very straightforward, I made a error and had to phone up very polite and understanding lady.
29. lokakuuta 2025
Vastaus yritykseltä Sofology - Coventry
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Mariolla was very friendly and…
Mariolla was very friendly and informative with us today - there was no hard sell but just letting us know our options.
1. marraskuuta 2025
Vastaus yritykseltä Sofology - Coventry
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
We was looked after today by Wendy who…
We was looked after today by Wendy who was so lovely. Very knowledgeable and helped us pick the perfect sofa. We left very happy it’s nice to go to a shop and have outstanding customer service. Thank you Wendy!
29. lokakuuta 2025
Vastaus yritykseltä Sofology - Coventry
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Mariola was such a lovely lady made…
Mariola was such a lovely lady made your experience very enjoyable ❤️
Thank you
27. lokakuuta 2025
Vastaus yritykseltä Sofology - Coventry
Hello, we are very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
Vastaus yritykseltä Sofology - Coventry
Hi there, thank you for taking the time to leave a 5-star review!😊
EXCEPTIONAL STAFF VERY HELPFULL
20. lokakuuta 2025
Vastaus yritykseltä Sofology - Coventry
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Excellent service but not so good delivery
I bought a sofa yesterday and was served by Wendy at Sofology at the Alvis retail park in Coventry.
I was impressed by Wendy’s excellent service. Wendy greeted me in store and introduced herself. I had time to look at the sofas on my own but knew where Wendy was if I needed her.
When I chose my sofa, Wendy was extremely helpful and knowledgeable with the features of the sofa and info on looking after the leather. Wendy was kind and patient and answered all of my questions. Wendy gave me excellent one to one service and made me feel like a person and not a number. Wendy also took the time to arrange a deposit and monthly payment that I was happy with.
In addition, I spoke to other staff members who were equally helpful.
If I had one criticism it would be that my sofa that I have purchased will be in the shop floor for a long time after I have purchased it. I have paid £120 for delivery and my sofa is not in a secure place.
19. lokakuuta 2025
Vastaus yritykseltä Sofology - Coventry
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that the team were helpful. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new sofa!
5 star service
We were looking for a new sofa to replace our ageing previous Sofology sofa.
We were introduced to Mariola who took time to show us around and explained everything about the sofa and chair we chose in detail. We felt the whole process was very relaxed with no pressure to buy. Im glad Mariola lent us a sample of the fabric we were going to chose as this actually didn't work with our carpet when we got home. After choosing a different more suitable colour fabric we are thrilled with our purchase and can't wait for it to arrive.
Mariola is very knowledgeable, honest and a real credit to the team at Sofology Coventry.
19. lokakuuta 2025
Vastaus yritykseltä Sofology - Coventry
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our knowledge helpful during your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing Sofology.
Friendly staff
Friendly staff. Mariola was very helpful and not pushy. Let us look on our own, then we then found her to go through the package.
19. lokakuuta 2025
Vastaus yritykseltä Sofology - Coventry
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
We came in on two separate occasions…
We came in on two separate occasions and both times the members of staff were amazing. No annoying over selling, answered all of our questions and were really friendly. We are really happy with the ordering process, quick and simple.
Very happy so far and we can’t wait to get our new sofa.
19. lokakuuta 2025
Vastaus yritykseltä Sofology - Coventry
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
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