Sofology - Chester Arvostelua 3 449

TrustScore 5/5 tähteä

4,9

Greyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB


Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I went into the store very quickly after another sofa retailer. And the difference of approach was completely different! Welcoming but not pushy. Then straight away the gent that dealt with us (me, my... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Great friendly staff not at all pushy and explained everything thoroughly. After visiting all the other sofa shops in the area sofology felt the easiest and best fit for us

Yritys on vastannut

Saanut 5/5 tähteä

Chester branch. Nic (Nicola) sold us 2 sofas today. We spent nearly 3k, more than intended, but delighted with our purchase. Nic was generous with her time, extremely knowledgeable and helpful and m... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Our experience was great at sofology , talked us through and explained everything also gave us plenty of time to think and have a look around

Yritys on vastannut


Yrityksen tiedot

  1. Sohvat
  2. Huonekalutarvikkeet
  3. Huonekaluliike
  4. Kodintarvikeliike
  5. Olohuonekalusteiden myynti
  6. Verhoiluliike

Yrityksen kirjoittama

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Yhteystiedot

  • Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, Yhdistynyt kuningaskunta

4,9

Erinomainen

TrustScore 5/5 tähteä

3 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Cannot fault the customer service…

Cannot fault the customer service received on our recent visit to your Chester store, especially Nic she guided us through the whole process without stress or pressure

15. helmikuuta 2026
Sofology - Chester-logo

Vastaus yritykseltä Sofology - Chester

Thank you for sharing Laura

Saanut 5/5 tähteä

Excellent experience

The layout of the shop was welcoming with plenty of choices. All the staff were welcoming and not once did we feel any pressure to have to speak with anyone, we were given time to browse leisurely. Julia was excellent with her knowledge, her approach and easy to communicate with. We felt at ease with her instantly. She was very helpful with everything.

17. helmikuuta 2026
Sofology - Chester-logo

Vastaus yritykseltä Sofology - Chester

Thank you for this great review Hayley!

Saanut 5/5 tähteä

Excellent customer service

We ordered our sofas after three separate visits to Sofology. Each time staff were courteous, helpful and didn't give us the hard sell approach, which we appreciated. They asked if we needed help and then left us to look around, they were available when we had queries.
On ordering , Nicky was very knowledgeable and guided us through the ordering process, making sure we understood every aspect of our order. We would definitely recommend Sofolgy to family and friends.

15. helmikuuta 2026
Sofology - Chester-logo

Vastaus yritykseltä Sofology - Chester

Thank you for this great review Gary!

Saanut 5/5 tähteä

Nic made a lovely welcoming…

Nic made a lovely welcoming introduction to us.
Very polite and extremely helpful from start to finish.
Very knowledgeable and gave great unbiased advice.

15. helmikuuta 2026
Sofology - Chester-logo

Vastaus yritykseltä Sofology - Chester

Hi there, thank you for your review. Another great review for Nic, we will make sure to pass this on! Have a nice day.

Saanut 5/5 tähteä

Julia was extremely helpful

Julia was extremely helpful and informative, thank you

15. helmikuuta 2026
Sofology - Chester-logo

Vastaus yritykseltä Sofology - Chester

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Julia. Have a great day 😊

Saanut 5/5 tähteä

Good amount if choice in the store

Good amount if choice in the store. All staff were friendly and helpful but weren't trying to make you make a hasty decision. Luane Davies listened to what we wanted and was great and helpful in helping us choose a new sofa!

15. helmikuuta 2026
Sofology - Chester-logo

Vastaus yritykseltä Sofology - Chester

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Saanut 3/5 tähteä

The service in the store was very good

The service in the store was very good. No pressure just help.

On purchasing be very sure you understand and have been told properly that once signing the 48hrs is only to change the colour. It is Not to change your mind about purchasing.

What got to us was the complete denial even when we both heard the same thing and had it confirmed.

Even though two if us heard the same thing, that we could cancel, this was denied. Customer Service was appalling and sent an email which you could not respond to.

So my thoughts are that they want your business but once signed its tough luck even if you call them the next day.

I went on recommendation as most if my family had bought from the Chester store but very disappointed on the way i was treated afterwards.

22. tammikuuta 2026
Sofology - Chester-logo

Vastaus yritykseltä Sofology - Chester

Hi there, thank you for your feedback, and we’re really sorry for the misunderstanding and how this has left you feeling. Our stores always aim to make the ordering process clear and helpful, so it’s disappointing to hear this wasn’t your experience after you left the showroom. Once an order is placed, it is confirmed with our suppliers, which means it isn’t cancellable. The 48-hour period allows for amendments such as colour or configuration changes, but not a full cancellation, and we’re sorry if this wasn’t communicated clearly at the time. If you do need any further assistance, please don't hesitate to reach out.

Saanut 5/5 tähteä

Very helpful

Very helpful. We purchased a sofa and a chair. Everything explained very clearly. Would definitely recommend.

11. helmikuuta 2026
Sofology - Chester-logo

Vastaus yritykseltä Sofology - Chester

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Saanut 5/5 tähteä

Fantastic service

Fantastic service when buying my new Sofa from Sofology. Pete at the Chester shop was A1 from walking through the door to final purchase of my settee. Very knowledgeable, friendly, helpful and patient whilst I decided on my choice. Well done Sofology I fully recommend a visit to the store if you’re after a new sofa.

9. helmikuuta 2026
Sofology - Chester-logo

Vastaus yritykseltä Sofology - Chester

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Saanut 5/5 tähteä

Friendly,helpful and knowledgeable shop…

Friendly,helpful and knowledgeable shop assistant called Julia explained everything to us ,without putting any pressure on us.

9. helmikuuta 2026
Sofology - Chester-logo

Vastaus yritykseltä Sofology - Chester

Hi there, thank you for your review. Another great review for Barry, we will make sure to pass this on! Have a nice day.

Saanut 5/5 tähteä

Softly review.

Both members of staff, apologies for not remembering there names, were excellent in explaining the manufacture of the suite and its incomponents.
Both very professional and easy to speak too.
We would recommend Sofology to our family and friends.

9. helmikuuta 2026
Sofology - Chester-logo

Vastaus yritykseltä Sofology - Chester

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Saanut 5/5 tähteä

Excellent staff

Excellent staff, good kit, quick, 0%

7. helmikuuta 2026
Sofology - Chester-logo

Vastaus yritykseltä Sofology - Chester

Thank you for awarding us 5 stars Mr Kellett

Saanut 5/5 tähteä

Staff very pleasant

Staff very pleasant, attentive, & helpful.
Explained everything to me.
I would certainly shop there again

7. helmikuuta 2026
Sofology - Chester-logo

Vastaus yritykseltä Sofology - Chester

Good afternoon, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Saanut 5/5 tähteä

Pete is the Chester store Sealand Road…

Pete is the Chester store Sealand Road extremely attentive information no rushing felt extremely comfortable talking to him he help myself and friend buy sofas thank you

1. helmikuuta 2026
Sofology - Chester-logo

Vastaus yritykseltä Sofology - Chester

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Saanut 5/5 tähteä

Knowledgeable and friendly service

Daniel and Nic made our shopping experience at Sofology one to remember. Daniel excelled in his explanation of the features & benefits of reclining sofas - which gave us confidence to proceed. Nic provided fun & laughter as we (finally) decided on a colour and as we went through signing the contract. Well done to both of them.

4. helmikuuta 2026
Sofology - Chester-logo

Vastaus yritykseltä Sofology - Chester

We are very pleased to hear that you have had a great experience while ordering with us. Thank you for taking the time to give us your feedback. 😊

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