Absolutely brilliant service from start to finish from Salma in Belfast. She was friendly, knowledgeable, and really took the time to help us find the right option without any pressure. She went above... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintia49 Boucher Road, BT12 6HR Belfast, GB
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Katso, mitä arvostelun kirjoittajat sanovat
I had a really good experience at Sofology, thanks to Barry at the Boucher Road store who helped me choose my sofa. He was so friendly, approachable and really knowledgeable, which made the whole proc... Näytä lisää
Yritys on vastannut
Customer service was second to none. Extremely helpful staff. Nothing was too much, even when we spent ages and went back several times. Would definitely recommend as they had such a different variety... Näytä lisää
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Amazing staff who are extremely friendly and helpful compared to every other sofa shop in Boucher. Highly recommend for anyone who can't make up their mind about their first/new sofas. Don't waste you... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Yhteystiedot
49 Boucher Road, BT12 6HR, Belfast, Yhdistynyt kuningaskunta
4,9
Erinomainen
2 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Sofology - Belfast
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Vastaus yritykseltä Sofology - Belfast
Hi there, thank you for the 5 star review!
Very slick customer service from Barry
Very slick customer service from Barry, no pressure and very attentive. Overall amazing experience
28. joulukuuta 2025
Vastaus yritykseltä Sofology - Belfast
Hello, thank you so much for your review. We are so happy to hear this!
Top notch experience
Our sales assistant, Salma, was excellent and very knowledgeable. She had sent us a detailed follow up after our initial visit and then updated us again prior to our purchasing visit today. Showroom was immaculate and all staff interactions were very friendly and helpful.
27. joulukuuta 2025
Vastaus yritykseltä Sofology - Belfast
We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Horrendous!!
Horrendous customer service.
Purchased 3 sofas
1st sofa came covered in dirt and water marks.
2nd and 3rd sofas came with bolts missing for the feet. Sofa sat in 2 pieces in my living room upside down in my living room 2 days before Christmas. Absolutely shocking experience. Spend your money elsewhere. 06/01/26 and still not sorted. Have had to pay another person to come to my home and do a temporary repair on my sofa and Sofology are saying they cannot reimburse me. What a joke of a company. No customer care whatsoever.
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sofology - Belfast
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Sofology doesn't seem to care...
I ordered a sofa in store with guaranteed Christmas delivery. Ordered on 17/9 with 8-10 weeks delivery times. Sofa got delivered eventually even though not within the agreed timeframe. But I would have understanding for this - this is not something what would bother me. What bothers me is the lack of communication. Non-existing. According to the information provided by Sofology at the time of the order there should be all information available in their online system. That kept showing delivery date after 24/12. Sofa got delivered on 15/12 so maybe I should be happy for Sofology delivering this before Christmas.
But, there are still some unresolve issue. The Sofaglides. These were supposed to be part of the delivery and our order. The delivery guy was initially trying to convince us that there were no Sofaglides present in our order and then he found some randomly sized Sofaglides in his car which are way too big for the small sofa feet. He was to report this back to Sofology and I don't know whether he did or not but I haven't relied on him. I contacted Sofology twice since and got exactly zero response. So why 2 stars instead of one. There are at least some things Sofology managed. 1. They delivered the sofa - not within the agreed timeframe but delivered. 2. They got the colour right.
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sofology - Belfast
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Excellent staff
22. joulukuuta 2025
Vastaus yritykseltä Sofology - Belfast
We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Aaron gave a superb selling giving all…
Aaron gave a superb selling giving all details and more that we asked and this is why we bought the suite from you.
18. joulukuuta 2025
Vastaus yritykseltä Sofology - Belfast
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent service and product knowledge…
Excellent service and product knowledge with no pressure on us to buy.
17. joulukuuta 2025
Vastaus yritykseltä Sofology - Belfast
We are very pleased to hear that you have had a great experience while ordering with us. Thank you for taking the time to give us your feedback. 😊
Very helpful
Very helpful, professional and kind. I called in on Wednesday evening 10-12-2025. I would definitely recommend! Thank you!
10. joulukuuta 2025
Vastaus yritykseltä Sofology - Belfast
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
We had a fantastic time on Saturday had…
We had a fantastic time on Saturday had a wonderful assistant who could not have been more helpful she helped us decide on the sofa we purchased now we need everybody else to show the same level of professionalism and get our new sofa delivered
6. joulukuuta 2025
Vastaus yritykseltä Sofology - Belfast
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Got really good feedback on the sofa…
Got really good feedback on the sofa and made us welcome
26. lokakuuta 2025
Vastaus yritykseltä Sofology - Belfast
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Bought in early September got 3/4 different…dates for this
Bought in September got 3/4 different dates sofa’s would be delivered and still waiting this is December and still no sofa’s, what an absolute joke, sold my other sofa’s and sitting on hard chairs you need to buck your ideas up or I will cancel this order if it doesn’t show up soon This is Unbelievable 😞😞😞
11. syyskuuta 2025
Vastaus yritykseltä Sofology - Belfast
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
Vastaus yritykseltä Sofology - Belfast
Hi there, thank you for taking the time to leave a 5-star review!😊
Great customer service
I forget the girls name but she was lovely and went through all the different options with me.
24. marraskuuta 2025
Vastaus yritykseltä Sofology - Belfast
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Very very poor aftercare and support
Sales staff were fantastic
Delivery staff very poor!
Aftercare service absolutely shocking !! Happy to take your money but not happy to help when you have an issue
Beware
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sofology - Belfast
Thank you for taking the time to share your feedback with us.If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Excellent service
ELLIE WAS EXTREMELY HELPFUL AND GAVE US ALL THE RIGHT INFORMATION TO ENABLE US TO CHOOSE A SUITABLE SUITE FOR OUR NEEDS.
22. marraskuuta 2025
Vastaus yritykseltä Sofology - Belfast
Hi there, thank you for your review. Another great review for Ellie, we will make sure to pass this on! Have a nice day.
Truely fabulous and a bit of craic!
Thank You, Salma& Tresa!
I had a fantastic experience at Sofology, thanks to the outstanding service from Salma and Tresa. From the moment I walked in, Salma was welcoming, friendly, and genuinely focused on helping us find the perfect sofa and Teresa did an excellent follow up.
Salma’s product knowledge and calm, helpful approach made the whole process enjoyable, while Tresa was equally brilliant when we went back to complete the order— offering great advice, answering questions clearly, and making sure we felt confident in our decision.
The service we received was professional, attentive, and truly exceptional from start to finish.
A huge thank you to Salma and Tresa — you both made the experience a pleasure. We highly recommend Sofology!
19. marraskuuta 2025
Vastaus yritykseltä Sofology - Belfast
Thank you for sharing your experience at Sofology Belfast. We're delighted that Salma and Tresa made your visit enjoyable.
It's wonderful to hear that Salma's welcoming nature and product knowledge, along with Tresa's follow-up, helped you find the perfect sofa. Your feedback reflects our team's dedication.
We appreciate your recommendation and are glad to have been part of your furniture shopping journey. If you need assistance in the future, please reach out.
Thank you again for your kind words and for choosing Sofology. We look forward to welcoming you back soon!
Very helpful.
Aaron helped me greatly choosing the right suite and along with shelly the right colour,Painless experience,brilliant.
14. marraskuuta 2025
Vastaus yritykseltä Sofology - Belfast
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great staff
The staff member who helped us was friendly, patient and listened to us, meaning she made suggestions and really helped.
9. marraskuuta 2025
Vastaus yritykseltä Sofology - Belfast
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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