sodastream.ca Arvostelua 

Excellent customer service. I was charged for a late cylinder return but was able to return the cylinders and receive a full refund. The assistance was thorough and prompt.

Mika was very supportive, his customer service is excellent and very professional , He made the whole experience easy and straight forward. Replaced my product without any issue.

My DUO machine (covered by warranty) had an issue, so I contacted SodaStream Support. Response was received within 24 hours. Had a video conference session set up with their support department, which allowed me to show them the issue (I absolutely loved this style of support). They said they would replace the machine. I was then offered an upgrade to the machine, because I had mentioned that I ordered the DUO because the E-DUO was not available anywhere. I just had to pay the extra price difference. Then I was blown away when told I didn't even have to send the old machine back.

There understanding and patience with my problems. 🙏🙏🙏

Great customer service! Mika handled my request and was very kind and helpful. I only wanted to return the machine for a refund, but SodaStream generously refunded me and let me keep it. I really appreciated how easy and pleasant the whole experience was.

I had the pleasure of being served by Michel today. I must emphatically state, that I happily received exceptional world-class service from this individual. I will definitely be referring friends and family to Soda Stream and purchasing their product. Thank you Michel.

I was having trouble with product registration for my new soda stream. I tried for two days on my mac desktop and ipad without success. I repeatedly received a pop up that said “oops, something went wrong. Try again later”. At the end of day two i decided to try a live chat with soda stream to see if they could resolve my issue. They offered to register my product for me, and i sent them a photo of the message i was receiving. In the interim i tried to do the product registration on my iphone and it went thru without difficulty. I have received my confirmation email. So, good outcome.

Retour rapide sur la demande et service très apprécié 👍🏻

Great machines
Amazing customer service. They really go above and beyond for our satisfaction

The subscription process is very new to me. Any help I needed and questions that I had were dealt with very quickly. I would recommend this service whole heartedly. Excellent!

Answered questions fast

I usually do not write reviews but in this case I have to as the service provided was absolutely fantastic. Problem solved within 1 email and shipment on its way again. Had nothing to do with the product just the receiving end warehouse that is a bit known for issues as we are rural. Love my Sodastream btw as I can customize my “ bubbles” lol to just the right amount. So if you are thinking of getting one, please do so as the products snd the customer service are outstanding!!!

Excellent service à la clientèle suite à une difficulté avec ma commande. Professionnel et efficace. Merci

Customer support is excellent. Able to investigate through phone and cleared up the problem right away.

I had a problem that was my fault and Sodastream listened, had a brief discussion and fixed my problem. Great product and great Company. Thank you Sodastream.

The speed of which Sodastream replied to my request and delivery of the product was very fast and very rare for any company nowadays.

I am purchasing Sodastream products for quite some time. It was never been a situation that I had to replace my current machine because it would break. Always I wanted to upgrade my machine for something new. If I needed help, Sodastream was always ready to help me in a timely manner. That’s why I gave 5 star rating, because I have never been left alone with any of my problems. Thank you, Sodastream!

I was just charged for unreturned cylinders that I sent back to soda stream weeks to more than a month ago. The reason I assume is because they use Purolator and Purolator routinely loses packages. I will never shop with Soda Stream again. Don't make the mistake of buying their products unless you plan on doing cylinder exchanges in a store because they use the worst "courier" in Canada. Any business that uses Purolator hates their customers.

I had an issue after installing a new screw on cylinder. It leaked from the plunger out its sides. No repairable, but the young lady, Aina, helped me thri the issue and getting me a new machine with quick connects.
As well she had me return the screw on cylinder to CTC store, and took a photo of it there, and she has had a new cylinder sent n/c.
Excellent customer service, as it's the first time I've dealt directly with SodaStream.
First impressions are FANTASTIC. Been in customer service my whole life, and that's what it's all about Aina. Thank you for your excellent customer service!!!!!