Snugs Custom Fit Arvostelua 

Absolutely fantastic product, I have unequal in ear canals & my IEM’s kept falling out.
Ordered the Snugs Pro, came very quickly & fit very well, no more IEM’s falling out, would definitely use again, thank you Snugs.

Good customer service, poor product and slow production / delivery.

I ordered a pair of Snugs Moto and it wasn't a great start from the very beginning. I chose Snugs over one of the competitors as in their list of Audiologists it states an opticians in my town does them. However after purchasing the product and calling them up, they informed me they no longer do ear impressions, which is fine as things change, can't expect Snugs to keep up to date with all the other companies, but I emailed them informing them they no longer do ear impressions, been a few months now, no reply to that email and I can see as from today that optician is still listed.

So onto the production and delivery, it takes a long time. About 3 weeks, but they do tell you this in the FAQ. When I received mine, one ear was very uncomfortable, a part of it was clearly made slightly too big. I emailed Snugs and their customer service is very good, fast reply asking for pictures and said they would remake them. However, bear in mind I had already waited weeks for this, I would of expected them to put them through as a priority, this was not the case, it was another 3 weeks wait for the replacements.

After almost 2 months from the initial order I could finally use my snugs moto, but I was instantly disappointed. The sound quality is absolutely terrible, sounds like the cheap earphones you get from the pound shop, no bass whatsoever and terrible quality in general. Also they don't do a great job in wind noise reduction on a motorcycle (which is why I bought them in the first place). After 30 minutes on the motorway, it feels like I have just left a music concert.

I have now installed a Cardo unit in my helmet and using normal ear plugs. Works a millions times better and much improved sound quality.

Brilliant product from a great company for service, communication and efficiency.

Plugs are a good fit but music quality isn’t great. Very high treble and little bass

I use the snugs with my Bose Proflight headset most days.. extremely comfortable and enhances the noise reduction quality of the headset which reduces fatigue and hence aids flight safety. Highly recommended.

Product itself is very good, however it took way too long and some prompting to have it delivered.

Bought the Snugs Aqua filtered version as I am susceptible to ear infections and potential hearing loss and the ability to be able to hear people talking whilst in the pool or at a water park was a big draw. You can definitely hear much better with the filtered version than standard custom ear plugs. However, I went under water on day one of my holiday with my Snugs Aquas in and got water in my ear pretty quickly and now have an ear infection. I’ve found that the ear plugs will stop water going in your ears if you are under water just above the surface, but as soon as you jump in a pool or go under water by more than 1 foot then the ear plugs fail.

Great product have had two pairs for my beats and Bose. They fit very well make my run a lot more easily and enjoyable not the cheapest but well worth the money highly recommend.

I rarely write reviews but for this product I have to say I think it merits it. I have had snugs now possibly 6-7 years for 2 sets of headphones ( currently AirPod Pros ) and they are now an essential. I run and cycle with them and they never fall out.
I have the ear defender version now for motorcycling and I can get spatial awareness of traffic etc without the load wind and exhaust noise.
Great product , not cheap but as they say the quality will remain long after the price is forgotten - my cost per use is now minuscule !

One Snug didn’t fit properly and was returned. Replacement sent back now more comfortable.

Great product. Mine were fits for the sony wf-1000xm4. They fit great, are comfortable and so far sound amazing.

2 points- you cannot charge with the snugs on which is not a big deal for me- I carry the Sonys in the charging case inside the snugs box and build time for me was about 3 weeks not 2.

I haven't actually tried out the ear plugs yet. However, the delivery process was very poor. I received a text on a Sunday morning telling me that the ear plugs would be delivered within a one hour window, just 3 or 4 hours later - no previous notification. I did not think I would be in so had to ask that they be delivered to my neighbour even though he was not in at that point so I could not politely ask him if that was okay. As it happened, I was luckily still at home for the delivery.
I was astounded to read that if I had needed to rearrange the delivery time I would have had to pay at least £4.49 (I think that was the price). This is appalling, especially as the plugs are very expensive. I have never been asked to pay for a re-delivery - it was particularly galling, given the short notice. Why don't you use the post office??? If I was not in, they would simply leave a card explaining where I could collect them.

Excellent personal service and love my Bluetooth earphones. Would highly recommend them.

Great service. Ordered a replacement set for my AirPod Pros online. Arrived in exactly two weeks and fit as perfectly as my first set. Good product quality. Highly recommend!

Ordered an additional pair of Snugs. Brilliant service. Snugs already had my mould so quick turn around. Communication and delivery of quality product first class.

I love snugs; I find those foam ear tips that tend to come with earphones and earbuds really just don't fit my ears securely or comfortably and I'm always fiddling with them, worrying they're going to fall out. Snugs, because they're custom-made, fit perfectly and you pop them in and just get on with it, never worrying about them.
I first bought a pair of snugs back in 2014 (after having seen the inventor on Dragon's Den) with a pair of Bluetooth earphones. Sadly, after 8 years of stalwart service, the connecting wires on the earphones have broken and the sound is intermittent. I wanted a new pair of earphones and snugs to fit them but was a little overawed with all the variety and different models on the website now - i wasn't sure I knew how to order exactly the right ones I needed. So I emailed the customer support people at snugs and they responded within a day, very helpful with their advice and the person I was in contact with, Michelle, even sent me a link to an order form she's already filled out with the specific details I needed.
This made it very easy to order, which I did. For some reason, the production and delivery took a little longer than the time they'd said, but when I contacted the support folk to follow it up, they were very apologetic and even gave me a partial discount refund (which I hadn't asked for or even expected.) The snugs arrived shortly after that and, of course, they fit perfectly.

Excellent, rapid, efficient service

I use these religiously for work (event photography and filming). I had always struggled to find ear plus that fit because my ears are tiny, but these fit perfectly.
I'm still able to enjoy the music without it muffling the sound & I am saved from ringing ears the next day.

Couldn't recommend them enough!

Had ordered 3 sets over the years (2 for me, 1 for my wife and some replacements for her). Eventually, the material will give way (as Snugs was getting more restrictive to accommodate new earphone models, I had to squeeze my new earphones into a set of old snugs) and I needed to order replacements for myself. First the left side, which went all fine, then a few months later the right side, that came twice for the wrong earphones and twice it seemed like the shape had been flattened/compressed by 10% and hence didn't fit. In all fairness, Snugs tried to make up for their mistakes, but they didn't comment on why they were very different from the originals and it was very disappointing that even the second attempt after they finally used the right model, was just wrong again. Responses were getting slower (apparently some Covid-related staff shortages) and I was left with 4 time shipping charges and still no sleeves. I think this started out as a great product, but something must have gone wrong over time.