SMSOnline Arvostelua 44

Vastaus yritykseltä SMSOnline

28. syysk. 2025

Hello! Thank you for your feedback.
We fully understand the need for phone number reuse, as you mentioned.
We are working on developing services that will meet your expectations, including the provision of long-term phone numbers, so please stay tuned for further updates!

Vastaus yritykseltä SMSOnline

Päivitetty 12. syysk. 2025

你好！
很遗憾，在一些非常热门的服务中，确实有可能出现电话号码已被注册的情况。这是由电话号码的机制决定的：某个号码在停用后会被重新分配，因此之前的持有人可能已经用它注册过相关服务。之后，当我们或电信供应商再次取得该号码时，就会发生这种情况。遗憾的是，我们无法完全识别该号码是否已在某个特定服务中被使用，所以偶尔会出现这种问题。

如果您获得了这样的号码：

尚未接收到任何一次性验证码（OTP）时，请在平台上退回该号码，我们会将您支付的金额 100%返还到您的账户余额。您可以重新购买新的号码来获取一个未使用的号码。

在接收OTP后才发现号码已被使用时，请通过表单联系我们，并提供相关证明（需同时显示我们提供的号码以及显示该号码已被占用的消息）。若一张截图无法同时满足，可以提交多张截图或视频。经确认后，我们也会将费用 100%返还到您的账户。


稍后我们的客服人员会联系您。

Vastaus yritykseltä SMSOnline

Päivitetty 11. syysk. 2025

Hello,

It seems that you meet the criteria of our refund policy, so could you please contact us?
From your review, we were unable to identify your account, so kindly email us at support@smsonline.cloud along with your registered email address.

Please note that we do not deduct account balances without your approval. If it appears that your balance has been lost, it may be because a refund based on your previous request has already been processed. In such cases, we would have notified you of the refund completion via email. Could you please check your spam folder to ensure you haven’t missed it?

Also, please understand that it may take 5–10 business days for the refund to appear on your credit card statement due to processing times at your card issuer.

P.S.:
Please check your deposit status in the Transaction History from the menu.
If a refund has already been processed, the status will be shown as refunded.

P.S. (continued):
We have now been able to identify your account.
Your payment was received and processed for a full refund based on your request on Thursday, September 11th, 2025 at 09:36 UTC, and the refund has already been completed through your credit card company. You were notified of the completed refund via email at that time.
Additionally, we have sent a follow-up email from support@smsonline.cloud
to explain this again, so please check your inbox.

Vastaus yritykseltä SMSOnline

11. syysk. 2025

Hello, and thank you for your review.
We have established baseline policies; however, as noted on our contact form, we handle each customer’s case with flexibility depending on the situation.

Your case has already been addressed by our customer support team. In your review, you mentioned not receiving a reply just a few minutes after submitting your request. Please kindly note that, unlike many other companies, we respond to each customer sincerely and individually, which may occasionally take several hours.

Regarding the purchase limit for phone numbers, as stated in our documentation, if multiple purchases are made repeatedly within a short period of time, a temporary cooldown may be applied to prevent stock depletion. This cooldown is usually lifted within a few minutes. Since the availability of phone numbers is limited, we kindly ask for your understanding of this necessary measure.

If your impression changes after experiencing our support, we would greatly appreciate it if you could consider updating your review.

Vastaus yritykseltä SMSOnline

Päivitetty 11. syysk. 2025

Hello! We sincerely apologize for the issues you are experiencing.
Our platform is generally available without downtime; however, if the SIM card provider is performing physical operations such as replacements, there may be cases where the service cannot be used regardless of the inventory display. Unfortunately, this is unavoidable when dealing with physical SIM cards. That said, these disruptions are usually resolved within a few minutes.

If the issue persists, as outlined in our refund policy, we guarantee flexible support including refunds.
Could you please contact us at support@smsonline.cloud with your email address or user ID?
And please understand that, as inquiries are handled in the order they are received, it may take up to three business days to receive a response.

Thank you for your understanding.

P.S.:
Your refund has already been completed: https://bscscan.com/tx/0x3a0ab603e48ee1420190277e2f4bd5e6a8bfceb7442d1a81315fd7d1876c17cc

Vastaus yritykseltä SMSOnline

1. elok. 2025

您好！如果您已经联系我们，请见谅。您可以在我们的平台上从菜单选择【Contact(联系我们)】，通过邮件表单与我们联系，或者直接发送邮件至 support@smsonline.cloud。
我们会尽快为您处理。

Vastaus yritykseltä SMSOnline

25. heinäk. 2025

Hello!
If the service is not functioning properly, please feel free to contact our support team — we are happy to help resolve any issues.

Currently, we are successfully receiving over thousands of OTP messages per day, and there do not appear to be any errors on our side.

If you are having trouble receiving OTPs, it’s possible that your account registration is being blocked due to a risk-based approach by the service provider. Please try the following measures:

1. If your phone number and your actual location do not match, the verification may be considered high-risk. Use a VPN or proxy to align the geolocation of your IP address with the country of the phone number.

2. If you are attempting multiple phone verifications using the same IP address, this may also be flagged as high-risk. Consider using an anti-detect browser like Dolphin Anty, or try again after switching your IP address and clearing your browser cache.

For more details, please refer to the troubleshooting section in our documentation.

Thanks!

Vastaus yritykseltä SMSOnline

29. maalisk. 2025

Hello,

With our SMS service, you can receive additional SMS messages even after receiving the initial one. To do so, you need to pay an additional fee equivalent to 10% of the amount you originally paid. For example, if you purchased a phone number for $0.1, you can receive additional SMS messages at a rate of $0.01 per message.

However, please note that, as stated in our FAQ and product description, our phone numbers are valid for only 20 minutes. Similar to services like 10MinuteMail, our service is designed to meet temporary SMS reception needs and does not guarantee permanent message reception.

For more details, please check our FAQ.
https://www.smsonline.cloud/member/faq

Vastaus yritykseltä SMSOnline

Päivitetty 27. helmik. 2025

Hi user,
You can return number and get 100% refund if the number is already used and cannot receive the message.
Pleaee check our FAQ document, there is clearly stated how to do that.
If there is any issues about that, please contact us at support@smsonline.cloud, then we can do help further!

Thanks!

Vastaus yritykseltä SMSOnline

15. helmik. 2025

Thank you for your review!
We are delighted to hear that you were able to make the most of our platform!

We hope you continue to enjoy using SMSOnline in the future.

Vastaus yritykseltä SMSOnline

14. helmik. 2025

Thank you for your feedback! Your words mean a lot to us.
We are also working on providing long-term phone number rentals in the future. Stay tuned for updates!

Vastaus yritykseltä SMSOnline

Päivitetty 24. helmik. 2025

Dear Customer,

We regret that we could not meet your expectations. However, based on your review, we have already implemented a new feature.

Now, even after receiving an SMS, you can click the "Receive another SMS" button. As long as the phone number is still within its validity period, you can request another SMS.

We would love for you to try our product again and experience this improvement.

If you have any inquires, please contact support@smsonline.cloud

EDIT:
Thank you for using our service again and for updating your review!
We appreciate the opportunity to serve you once more.
We would be grateful for your continued feedback as it helps us improve. We are committed to resolving any issues promptly.

Vastaus yritykseltä SMSOnline

Päivitetty 10. helmik. 2025

Dear User,

We apologize for any inconvenience caused by the issue.
Our phone numbers may temporarily not work on certain websites due to service-side changes, but we are continuously working to maintain compatibility. In most cases, the issue can be resolved by switching to a different phone number or using a phone number from another country.

Regarding refund requests, we always handle them sincerely by reviewing each customer's situation.
Please contact us at support@smsonline.cloud with details of your case. Our support team is available 24/7 to assist you.

Edit:
You mentioned in your review that unable to ask for "refund or number replaced," but this is incorrect.
If any problems occured in receiving OTP, please click the [Refund] or [Change Number] button in the dashboard.
[Refund] provides a 100% immediate refund of the amount used to purchase the number, and [Change Number] allows you to exchange the number in addition to receiving a refund.

We kindly ask that you carefully review the features available.

Vastaus yritykseltä SMSOnline

9. helmik. 2025

We’re glad to hear that our service met your needs!

We will continue working to expand our phone number inventory and supported services. We hope to serve you again in the future!

Vastaus yritykseltä SMSOnline

28. tammik. 2025

Dear User,

We allow only one SMS to be received per phone number purchase. Allowing a single phone number to receive multiple SMS messages would theoretically enable the creation of multiple accounts on the platform with a single phone number purchase, making it possible for malicious users to exploit the system for spam without much effort.

This policy helps prevent phone numbers managed by our company or partners from being marked as spam, ensuring that other users are not negatively affected.

If you would like to discuss this in more detail, please contact us at support@smsonline.cloud.
We will be happy to discuss potential solutions.

Vastaus yritykseltä SMSOnline

27. tammik. 2025

Thank you for your review!

We’re delighted to hear that our service met your expectations.
We will continue to develop products that cater to your needs, such as long-term phone number rentals.

Stay tuned for more!