smithshire.com Arvostelua 

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Avoid at all cost worst company in the world nothing but compulsive liers....i rented a stump grinder on 14th booked it from 9 till 9 the next day as I had 3 stumps to remove. I get a knock at 7.30 ok then the first pull start the rope pops off and retracted back into the Machine I called the company right away they told me they would get me a replacement for about 2:00 that day by the time the replacement would have come from Leeds the job was done by hand instead. Too a cost of £196 pound for it to see and do nothing I was then told someone would pick it up the same day. NOTHING. Good job I never sat round waiting.

15th I hav3 been told I have to wait till 12 o'clock until someone picks it up. Then I have to wait until someone cheeks over it before getting a refund.

Honestly you should see how they had to try previously fix the Rope by burning and melting the end of it to the pull handle I have plenty of pictures and documentation to prove it I would avoid this company at all cost . 🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨

Avoid this company — very different experience from what was promised

My experience with Smiths Hire was extremely disappointing. During the recruitment process, I was given various expectations and assurances about the role, but once I started, I found that the reality was very different from what had been discussed.

I experienced a high level of micromanagement and felt that I was expected to work considerably more than the contracted 45 hours a week. In my experience, the additional hours made the effective hourly rate a major concern.

I also felt that staff were closely monitored, including through workplace cameras, and that the management approach created a very stressful working environment. I received demanding emails and was often expected to understand systems and processes without what I felt was adequate training or support.

One of the biggest issues for me was the lack of clear expectations and support. I was ultimately expected to carry out duties that I did not feel matched what had been explained or agreed when I accepted the position.

What concerns me most is the apparent staff turnover in the Yorkshire area. From my experience, there seemed to be a recurring pattern of people leaving, yet I did not feel that HR or senior management were interested in properly addressing why this was happening.

Overall, I would strongly recommend that anyone considering a position with Smiths Hire asks very detailed questions about the actual hours, responsibilities, management style, monitoring, training and support before accepting an offer. My experience was very different from the impression I was given during recruitment.

A truly atrocious company to 'try' to hire from!

Despite exceptional patience and understanding shown for the issues presented to me from the outset, I remain aghast at the experience I have subjected to. There is clearly no sense of staff ownership or pride in the company, a complaints policy is not used, present, or followed (a Formal Complaint was made), and the senior leadership have little interest in the customer experience. Numerous opportunities were given to redeem the situation, but not one member of staff cared to take ownership and make amends. Just avoid instructing this company, there are far better competitors available.

DO NOT USE
This company use bully boy tactics claiming fake bailiffs to collect equipment by entering premises without permission. Please be very aware

I rented a rotavator from the Blackburn store but when my gardener picked it up and tried to use it was barely functional and in a very poor state of disrepair. We rang the store about this, and they agreed to give us the upgraded model and just charge for the one that we'd hired, but then we had to drive to Preston ourselves to go and pick that up. This one, unfortunately, was also in a very sorry state, and it had some loose bolts that meant that it was unusable. We phoned them again, and they sent someone out to repair it. All the while, my gardener had to wait around not able to the job he was being paid for. We only needed it for a day, but it went slightly over a 24-hour period because of these problems, and I was charged for two days instead of one. When I challenged this, I just got a reply that they won't be changing it because it was a heatwave and it wasn't their fault that it wasn't working. This was incredibly poor customer service, and the equipment is clearly not looked after. I would strongly recommend avoiding Smithshire at all costs.

The Blackpool Whitegate drive site staff were brilliant today. They used their initiative and knowledge of a previous customer to ensure I got my
delivery.

Dealing with Tracey was a breeze very helpful and knowledgeable she’s an asset to your company.
friendly staff and a great fast delivery service would definitely use again
Peter Haigh

Equipment arrived with hydraulic leak, so lost half a day. They couldn’t collect machine until three days after hire finished, so sort of made up for the lost half a day! Deposit refunded 8 days after the machine was collected, with some prompting needed. There was no breakdown of charges, I presume the charged me for diesel, but no idea how much that was, as bill/invoice not received. Useful range of equipment, but patience needed when dealing with them.

After being left high and dry by Travis Perkins (salford), we needed to get a machine on site urgently. I called in to the depot in Trafford Park and asked if they had the plant available, after a quick computer search they found the machine in the premises and made it available. Easy booking process (I didnt have an account) and the prisitine machine was readied and put in the van for me. I couldnt have asked for a more pleasant and professional encounter. The Manager and his team are magnificant and go teh extra mile. When deciding on your next supplier go straight to Smiths Hire.

Amazing team at Smiths hire at Trafford park . Really helpful and knowledgeable Jamie and Phil found a machine for me in Leeds sorted out the appropriate transformer and organised delivery the next day -thank you Gary ! Jamie rang to make sure the machine was what I needed after delivery
If you need to hire anything this is the place to go , thanks guys it’s so refreshing to get brilliant customer service and staff who really know what they’re doing

Thanks to Smithshire, Taurus Park, Warrington. I hired a micro digger for a day. The staff were helpful with choosing which one would do the job. It was delivered when agreed and controls demonstrated to me. Very satisfied and would use them again.

I hire a heavy duty rotavator every year for a few days for our field. Very helpful staff when ordering. Lovely and very helpful delivery / collection person. Even got a personal call to confirm the deposit refund. Got the impression they are making a real effort with customer service. Good price and best condition in one I've ever hired. Definitely recommend.

Hired a scissor lift from the Preston branch. It was a day and a half late, then they took 3 days to pick it back up.
I emailed the manager to make him away of the problem and got no reply.
Charging £70 for delivery and then another £70 for pick up when neither of these dates were kept too is scandalous.
We will not be using this company again.

Last weekend I had the best customer service experience for many years. The people at SMITHS hire, Southport were so friendly and helpful, guiding me through the essentials of hiring an electric planer. Even after I returned it unused there was no hesitation in refunding me the hire fee, the assistant very willingly helping me bring the equipment in from the car. Great people, great place always ready to help even a novice DIYer. Brilliant service - well done.

Went to smiths hire blackburn to hire a lawn scarifier I have an account but paid cash took the machine home to find it was not working it didnt even start i took machine back to shop and they replaced a fuse I again took the machine home and this time it worked but only for about ten seconds I again took the machine back to shop and said forget it and just give me a refund which they did. 2 days later I receive an invoice for payment for the hire I ring them and tell them what had happened but they are now claiming it was user error and the invoice is to be paid . Why didn't they claim it was user error on the 2 times I took the machine back and even give me a refund only to come up with this excuse 2 days later.
I have used scarifiers before and no way was there any user error, needless to say I have cancelled my account with smiths hire which I have had for many years.
Smiths hire service has got much worse over the last couple of years and I believe they are sending out equipment without proper checks

Bolton branch customer service is horrendous. Staff member called John is very arrogant and I think he has forgotten who pays who and without customers he'll be out of a job. This is the first ever dealing I've had with Smith Hire Bolton and will be the last. I didn't continue with any hire and took my business elsewhere.

I hired a wheel barrow for the weekend, the guys were so helpful, helped to get in the car and I was unfortunately a day late on returning it, but kindly didn’t charge any extra
Thumbs up for all the guys at smith’s, great service

Hired a porta-loo for an event which was filthy, didn't flush and wasn't picked up until a week after the agreed collection date. Was absolutely not fit for purpose. After 2 months of complaining, they're not prepared to back down on any refund/compensation. Absolute joke. Will never use again.

I set up an inquiry in their contact form on their website re hiring a ladder. Included my email address and phone number. I never heard back from them. If they are unable to reply to a simple query from a potential customer then they are probably not much good for any other customer service. Will go elsewhere next time.

+ Extended range of hardware for hire for competative prices.
- Delivery one day later than agreed due to administative error. Delivery included 3 wrong items; one different model saw; one non fitting trapboard for scaffold; one unusable stabilizer for scaffold.

Although the team is responsive and tried to sort the problems as good as they could, I think they need to substantially improve their quality control.