SmithRx Arvostelua 58

Our organization has been working with SmithRx as our pharmacy benefit manager (PBM) for the past year, and we wanted to share an honest, constructive review that may be helpful to others considering their services.
What We Appreciate:
Transparent Pricing Model: One of the standout features of SmithRx is their commitment to a transparent pass-through pricing model. This gave us a much clearer picture of what we were paying for and helped us build trust in the relationship.

Customer Support: Their member support team has been generally responsive and helpful. We've found that most issues brought to their attention are addressed quickly, and we appreciate the effort they put into member education.

Technology Platform: The online portal is user-friendly and provides good visibility into claims data and plan utilization. This has been useful for internal reporting and strategy.

Areas for Improvement:

Formulary Management: At times, we’ve noticed a lack of clarity or communication around formulary changes. When medications were added or removed, there was occasionally a lag in informing our team and members, which caused some disruption.

Pharmacy Network Access: While the network is generally broad, we did encounter a few limitations in certain geographic areas where access to preferred pharmacies was less than ideal.

Communication During Implementation: Our onboarding process with SmithRx could have benefited from clearer timelines and more proactive communication. Once we were fully up and running, things smoothed out, but the initial stages were bumpier than expected.

Final Thoughts:

Overall, SmithRx offers a refreshing alternative to traditional PBMs with their pricing transparency and member-centered approach. While there are areas that could use refinement—especially around communication and formulary transparency—the experience has been mostly positive, and we see potential for even greater improvement as the relationship continues.

Smith Rx is great at cost-cutting, but lousy at taking care of the people it insures. They've jerked me around on medication approval, most recently only approving a replacement drug that my hospital can't acquire because it's so recently approved. Run, don't walk away from them.

Smith Rx will question your physician about medication they have prescribed, than makes the fill out a form of necessity only to deny it. My question is when did a pharmaceutical company know more about my condition than my doctor. I have asked Smith Rx to send me a copy of their medical license, as of date I have not received it!
When you question anyone at the office about the decision they made not knowing my medical history, than get very offensive.

SmithRx has been an excellent partner with amazing service! Their technology platform is also impressive and gives members a variety of tools at their finger tips.

SmithRx continues to pair cost savings, transparency, and top-notch customer service for our clients. Great organization that is changing the pharmacy game!

SmithRx is a great PBM. Several of our clients have seen significant savings using them!

Will not okay my medication, I need for hot flashing.

SmithRX has been a fabulous partner in providing our employees convenient, affordable, prescription services. The customer service is outstanding.

As a benefits consultant, we started working with SmithRx for our self-funded clients a few years ago. I am very impressed with their leadership and every person we deal with. Very professional and knowledgable but most importantly, they do what they say they will do. Both from a cost perspective for the plan and member, they are a key disruptor (and desperately needed) in the self-funded plan market space. Working with them and the tools we have to make a difference in helping our clients are second to none! Thanks for your partnership, SmithRx.

We’ve had an excellent experience working with SmithRx! Their transparent, customer-first approach has made a significant difference in both cost savings and member support. Unlike traditional PBMs, SmithRx prioritizes affordability, efficiency, and accessibility, ensuring that employees receive the medications they need at the best possible price.

Their real-time reporting, proactive communication, and seamless integration with benefits platforms make plan administration incredibly easy. The customer support team is responsive and knowledgeable, always ready to assist with questions or escalations.

Since partnering with SmithRx, we've seen improved prescription access, lower costs, and an overall better experience for employees. I highly recommend them to any employer or broker looking for a trusted PBM partner that truly delivers value!

SmithRx has been a tremendous business partner helping us lower our pharmacy spend without sacrificing service and benefits. They have an amazing team of experts that helped me understand the nuances of pharmaceuticals and the industry. I've never had to wait more than 30 minutes for a response from our account manager or their team, and in the rare instance when an employee's problem could not be immediately resolved, the SmithRx team reaches out to explain options, so I don't have to. I can't say enough positive things about this company.

We have worked with Smith Rx since July 2022. Each representative is extremely courteous, professional and prompt in returning all calls. Our Account Manager is amazing. She is extremely knowledgeable and always prompt and thorough with all responses. I definitely would recommend Smith Rx.

Rx costs are out of control and SmithRx is doing their part to keep costs in check, or even lower prescription costs. It may mean the end user has to do a little more work but with costs increasing the way they are, it is understandable for people to have to be more involved. Thanks for doing what you do SmithRx!

I wanted to get prescriptions filled denied me I bet smith ex or serial killers killed more people then helped them the federal government should close the doors

SmithRx is amazing! Their customer service, handholding, response time, and expertise are second to none. They are awesome at Guiding us through the crazy world of pharmacy and finding a client savings always! So grateful to work with them.

the co pay with this ins. will break the bank when my company took and forced all employee to get this ins they told us it would lower co pay well it did not it went up way up , i would not tell anyone to get this ins.

This is SmithRX mission statement:
Our mission is to reduce the complexity and costs of pharmacy benefits with a cleaner business approach and the industry's most advanced and flexible technology platform.
Please understand their statement as it does not prioritize members health, nor is their any mention of this in their statement. From my experience this means that only generic drugs are offered. Anything beyond a Tier 1 drug requires a Prior Authorization from your doctor. A Prior Authorization does not guarantee approval. The Prior Authorization is reviewed by their clinical team whom your SmithRX rep refers to quite often. Be advised that the Clinical Team is made up of pharmacists & pharmacy techs per 2 SmithRX Lead Supervisors I have spoken with. I am a 30yr - Type 1 Diabetic trying to get an adjunct medication to assist my insulin. I have been working with Smith RX since Jan 1 & to date I still have no medication or approval for a medication. Health Insurance companies for most is not a pleasant experience & costly. There is a reason SmithRX is so easily affordable. My experience has not been a "reduction in complexity" but the total opposite especially when you are denied medication your doctor has prescribed, sent chart notes w/labs to verify with, and filled out all their paperwork required. I have had some horrible health insurance over the years but I have never been denied a medication my doctor requested with back-up data to prove the reason.
My Endocrinologist has sent in 4 RXs & SmithRX has not approved any to be filled as of today.
I wear an insulin pump & cannot get an answer from SmithRX on what insulins are approved on my plan as of today. I have never been denied a Rx of insulin until now. I have been using Novolog in my insulin pump for 15 yrs and as of today SmithRX will not cover my Novolog nor will they cover the generic form of Novolog.
For myself & anyone with a lifelong illness, we are aware that "one size does not fit all", we are all unique. It has been made apparent that SmithRX is a one size fits all generic company that is only interested in the cost & NO THE CARE .