Smile Kitchens Arvostelua 

Had an appointment booked, reminders all sent, even an hour before - used this link to join. Sat on Zoom for 20 minutes having cleared my diary of commercial and money making appointments. I then called, was on hold for 5 minutes after being told they had no diary appointments today. Then she announced Miss "Smile" was off sick today, and they even had the cheek to allege they had emailed me, a clear lie especially as I did not receive one and received reminders all day! Unbelievable and certainly not a "smiley" experience. A near miss!!

Following on from their reply.. that only adds salt to a wound. As it entirely overlooks the fact I was sent a REMINDER an hour before the appointment; it was this reminder link I used to join. If they had emailed and cancelled the appointment, no link would have arrived in my inbox. Equally when I called their representatives had no clue about any appointments. We all screw up, but some accept it and hold their hands up, others lie! If you have pride in your communications skills, you are delusional.

We absolutely love our new kitchen!

Izzy guided us through the process with great patience and a real eye for detail. In the end, we decided to go ahead with Smile because the design she came up with made much better use of the available space than other companies had been able to offer us. It is a genuinely personal service tailored to your requirements.

The after care was first class, too. We were short of a unit handle when the delivery was made. It arrived the following day after a quick phone call.

The delivery lads were excellent. They arrived around 8 am and unloaded all of the pre-assembled units, handling them with great care and ensuring that no unnecessary knocks to either the kitchen or walls occurred. They were the only Smile employees that I actually met in-person and they were really good ambassadors for the company.

The quality of the finished product is unbelievable. The kitchen has transformed the feel of our entire house, and at a much more affordable price than other brands of similar quality.

Thank you Izzy and the rest of the team at Smile for a really positive experience. 100% recommended.

Really easy design service with adjustments made to suit our budget and design vision. It was great to have a consultation with Jennifer (who was super helpful) to see the design in 3D. This helped us visualise it, and with Jennifers suggestions we feel we have a great kitchen design. Smile went above and beyond by also offering us their new check measure service, where Tom was very helpful and confirmed all our measurements were correct before ordering. Was nice to have peace of mind that everything will fit.

We took delivery of our new kitchen this morning, Rob & James arrived on time & carefully unloaded our kitchen into our empty garage. Every box was number labelled to correspond to the kitchen plan so our joiner can find each Component with ease for installation, kitchen unit doors where ready assembled onto the carcasses. Everything went smoothly. Will leave a further review once kitchen is finished Thank you so much 😊

The design process is very thorough. We love the kitchen design and our designer Izzy was very helpful and patient with us. We had multiple design meetings via Zoom and explored various options while our kitchen layout changed too. I wish we'd discuss costs more throughout the process rather than just at the end though. Currently awaiting our kitchen so can't give full review yet. Would highly recommend so far though.

If I could give Smile Kitchens more than 5 stars, I would! Jane and the rest of the team have been fantastic, we have our dream kitchen!
Nothing has ever been too much trouble!
A huge shout out to Jane, she is a creative genius who really knows her stuff, any questions we had she answered quickly and with the most care and helpful advice.

The kitchen itself is fantastic quality and looks stunning! This is actually our second kitchen from Smile and both have been outstanding!

Thank you again to Jane and the team!

A mixed experience.

Our first meeting was great, we felt listened to and excited by the potential design. The designer encouraged us to email him all our thoughts. We heard back once and then nothing. We were on a tight timescale and was advised this would be fine. Eventually I got in touch via the live chat and was advised the designer was on holiday for 2 weeks!

We were allocated another designer and everything went smoothly with the rest of the design, she was very responsive to emails and we were happy with our design. I felt positive that the earlier experience was a blip and everything else would be fine.

However, this was not to be. We were advised that the worktops, which are normally be delivered on the same day would be delivered the next working day, as they are only in our area once a week. I don't know why Smile didn't know this as they could have scheduled our delivery for the same day as the worktops.. We were then told that the worktops would be delayed by a week as they didn't have enough orders to justify coming our way that week! We can't exactly use the kitchen without a worktop so an additional week of waiting is really disappointing and very inconvenient. Smile did apologise and offered to pay for the fitter having to return. But instead of just deducting from our invoice what would be the average cost/or a goodwill sum for the inconvenience we need to send them our invoice, so again this has created extra work for us.

The kitchen arrived early on the delivery day and all went smoothly. However, I was later advised several items had been missed and would be sent out. I understand these things can happen but it seems a bit careless and it is frustrating to have to be available for yet another delivery. We are also missing several cupboard doors as they are out of stock so we will have an unfinished kitchen for potentially 6-11 weeks (we have been told September).

My fitter recommended Howdens as they are local and we wouldn't have had these types of issues with deliveries, out of stock items etc. However, I really liked the style of the Smile kitchens and our designer advised the quality and guarantee is much better. The issues have all been minor (except for the worktop), but there have been several and it causes some stress. I can only hope that when the kitchen is fitted we are happy with it.

Amazing designer helped us create the kitchen we love, explained and created the designs over many iterations until we got it just right. Great value for the quality and price of the units. Just waiting now for the units and kitchen to be installed.

Great service from Emma all through the process, very patient, diligent.
Delighted with samples, quality and process.
Brilliant value overall, even with the extras.
Would recommend…Natalie finished the process and smooth order process.

From the very first meeting with Izzy at Smile Kitchens, I knew I was in safe hands. Designing a kitchen can feel overwhelming, but she made the whole experience exciting, enjoyable and completely stress free.

She really listened to how I live and understood the vision I had for my home. I wanted a timeless Victorian inspired kitchen with lots of character, hidden appliances and beautiful little details, and somehow she managed to bring everything together perfectly. Her eye for design is incredible, and she came up with ideas I’d never have thought of myself.

Nothing ever felt like too much trouble. Izzy was patient, knowledgeable, approachable and genuinely cared about creating a kitchen that was right for me rather than simply selling one.

After renovating my home over the last four years, I’ve worked with lots of different companies, and the service from Smile Kitchens has honestly been one of the best. I’m so excited to see the finished result and I can’t thank Izzy enough for all of her hard work, creativity and support.

If you’re thinking about a new kitchen, I genuinely couldn’t recommend Smile Kitchens and especially Izzy highly enough. Thank you x

Very helpful and stress free

Jane was a fantastic design consultant and we had a wonderful experience with Smile. Although we didn’t ultimately go with Smile, it was only due to our financing requirements but otherwise would have. Heads above the rest.

Worked with Huse, an excellent Designer, the process was smooth, everything was clear and we were guided throughout the whole process. I would absolutely recommend Smile Kitchens!

Had a really good experience with Smile Kitchens. Isabella was so helpful when designing the kitchen and sent out lots of samples for me to have a look at. Would definitely recommend.

From the very first call Jon was excellent. Listened to my thoughts about the space but took a cold look at it and came back with really great suggestions.
He provided drawings after the call (as he had committed to) and then shared several samples really quickly to help me with my decision making.

He articulated the process clearly and I was genuinely surprised by the high quality of the product versus some of the high street providers.

He explained the installation process and also what options there were where I wanted appliances that Smile don’t stock.

I found his design ideas inspiring both from a layout and look.

I have really enjoyed working with him and would recommend Smiles and particularly Jon for your kitchen.

Excellent team to work with from design to helping out with little queries. Nothing was to much trouble for them.

A special review for the Smile Delivery Team, super friendly, very helpful, on time, fast! Amazing job delivering my kitchen. Turned up on the dot and was done and dusted within 20 mins. They were really careful stacking the kitchen in my chosen room and gave really clear instructions about numbering and checking. Thanks so much for such an efficient job.

Jennifer (our personal desinger) has been absolutly brilliant throughout the desing process. We asked her to design with only key items we wanted and Jennifer did an amazing job of utilising our space in the best possible way.
Samples were sent direclty out to us within a couple of days and in a follow up meeting we were able to discuss what colours and worktop would work best.
She was extremly patient with our "I promise this isthe last change" after abut 30 last changes and very accomodating of timing for online meetings (we have young kids so 7/8pm at night is perfect for us).
We will leave a follow up review of our kitchen review once installed - but as far as design service this was one if not the best service we had when searching for our kitchen.
Once again thank you Jennifer for all the support with making our dream kitchen a reality!

Smile made the experience of choosing my kitchen a pleasure rather than stressful. The first meeting with Alicia was over an hour - a very professional and personal service without feeling any pressure. I like their ethos of making sure your kitchen fitter has checked the plans and measurements before they will accept your order. And then there is a follow up meeting to discuss the order and make any changes - again no pressure and I am very happy with the kitchen i have chosen. Compared to other companies very good value too. Then you and your fitter are supported by their aftercare team for delivery and fitting but I'm not at that stage so can't comment on that.

Had a fantastic experience with Smile, both in the design and delivery process.

Our designer Tom was excellent, honest and never felt like we were under pressure, which made a massive difference. We also felt like a priority, whilst other kitchen suppliers didn’t even seem bothered to work with us.

Unlike most suppliers, the delivery crew were extremely helpful, putting the items inside the house where I requested them - rather than curbside. They were on time, friendly and made the process seamless. A big thank you to Rob and Brad who, on the hottest day of the year, saved me a huge job.

We haven’t fitted the kitchen yet, but on current track, we don’t anticipate any problems.

Would highly recommend Smile Kitchens! Thank you.