SMC Motor Group Arvostelua 

Visited the Dacia showroom in Aldershot about a Sandero Stepway at about 10.30 .They had a model in the showroom and i was approached by Andrew,I enquired if the car came with a choice of engines to which the reply was he didn't know (He was the Dacia salesperson).He then gave me a card saying that if i wanted to book a test drive just call him despite having 3 demo models in the car park and 10:30 in the morning.He obviously had no interest in selling me a car and gave the impression that customers were just an annoyance that spoilt his lazy day.I assume that salespeople work on comission,it begs the question how do they ever earn enough to make a living.

Where do you start,purchased new seat ateca reg no rk72nbz ,seemed like good deal.i arrived at dealership & was told ashley( salesman) was getting fuel,then 2 seconds later that he had gone home as unwell,this was also untrue as he appeared a couple of minutes later, Andrew checked trade in & did electronic transfer,he brought the car to front of showroom leaving drivers door open,got into passenger & went over the infotainment system .before leaving I noticed 2 horizontal scratches around 250mm on drivers wing & door. In my opinion through lacquer to which they got workshop operative who's response was we can mop them out.i rejected this& left in my vehicle.what sort of dealer
1. Does not prepare inspection before collection
2. Expects a purchaser to accept mopping paintwork/ lacquer on brand new black vehicle.
3.says they will sort out my log book with dala to not show additional owner & today on calling dala had done nothing (24/10/22).
I have been buying new cars every few years for last 20 years & this dealer is the worst I have dealt with. I consider I was told lie after lie & suggest caution if you deal here.& if buying rk72nbz chec very carefully as at some point it will show.

I've read a few of the other reviews. These guys are either great or ...... terrible. You decide.

My 17y took his Clio in to get the sat nav screen working - and let's just say it was a learning experience.

They plugged the diagnostics in but couldn't get a connection. When I asked them where they actually connect the diagnostics kit they just didn't know. Hmmmmm? To fix it they would have to use a "reconditioned" unit for £1,000+. They freely admitted (once I pointed it out) that they are about £200 online and suggested he go to Halfords.

How long did that take them - 5 minutes maybe?
"That's not the point Sir - but we will kindly only charge half the £140 fee your son signed for" ... when I pointed out he wasn't 18 years old and that that probably wasn't legal they cut straight to the chase and said "if you want the car back you will have to pay". Lovely.

Oh .... they also kindly found a few other faults. For example the coolant bottle/antifreeze was empty.

Cost to fix that? Go on ..... guess.

£144 !!!!! Ha hah hahahahaha.

That's just a blatant rip off. Surely. I would love to see a justification for that type of fee.

Imagine what they could get up to if you had a major problem - I would prefer not to. Run away quickly.

**** Response to the reply from SMC ****

The branch was Weybridge - I'm not going to post my name or registration details on a public site.

I think the whole point of a site like Trust Pilot is to gather good and bad feedback - so I'm a little lost as to what you are trying to say there.

In terms of the coolant I agree that having a car over heating would be very bad news but I previously asked for a justification of the £144 cost to fill up a small tank with some water and anti-freeze. I'm very interested in your response.

So in summary my son paid £72 for you produce a list of minor faults elsewhere in his car - with astronomical costs for a number of the items.

I would like to thank Geoff Wilson at your SMC Aldershot showroom for his excellent service he gave me when I picked up my Renault Clio on Saturday 24/9/22. Geoff was very professional and explained in detail all of the controls . Nothing was to much trouble it was a pleasure dealing with him from start to finish. Vanda Steer, Guildford .

Picked up my Cupra Formentor today and it was worth the wait. Adam M at the Woking branch has been brilliant from start to finish, I decided one random Sunday to go and have a look and Adam was manning the desk at the Woking branch.

After a brief chat and look through the formentor models Adam had me hooked, I ordered my Cupra there and then and he even gave me a brilliant valuation for my previous vehicle. Throughout the build start to picking up my car Adam has kept in constant comms and I’d recommend his service to anyone. If your debating getting a formentor, get to SMC Woking and book in with Adam M because you wont regret it.

We should probably wait for the issues to be resolved before writing a review... however, I am 100% certain that I would never get to write a review if I did wait.

Complete lack of customer care, the management should be ashamed of themselves. The company lie just to stop you from moaning, no interest in customer care or customer satisfaction.

Purchased a secondhand 3yr old car from SMC Aldershot. Had the car 7 weeks and still none of the issues have been resolved. These issues are easily resolved and have had to resolve a few myself at my own time and cost.

This company is an absolute joke and I would advise everyone to avoid buying a car from them.

Update: 20th Feb 2023
Still not resolved my issue, and now not replying to emails or phone calls.
Nearly 8 months for a KEY!! come on!!

Hi I'm so impressed with the service I received from Louanne Chappell, she is very kind and friendly, allowed me to test drive the Cupra, and no pressure. I have since purchased this car and can't wait to collect. Lovely family run garage, will highly recommend. Davina xx

I bought a Cupra Born from Woking Cupra in a relatively simple transaction over the phone with Ollie - it's a sellers market right now, there's no negotiation, fair enough, I got an amazing price selling my wife's ID3 (elsewhere) and arranged to buy the new car they had in stock at list price.

I had to travel 275 miles to get the car, they're in short supply across the country.

Pick-up was mildly disappointing - SMC have quite a swish looking Seat/Cupra dealership, but for some reason, I had to pick up my new Cupra Born from Ollie at the run-down looking used car lot half a mile away. I gave the car a cursory look around for anything obviously wrong, as it was parked in the very dingy, poorly lit workshop, didn't see anything, then drove off.

A few hours later, halfway home, I was charging the car on some M1 Moto services near Leeds. I took a few pics and sent them to my wife (it's her car) and noticed the sizeable gap between the sill under the doors and the sill extension. It was secure, so looked to have been built that way and not seen, or ignored at PDI. I called the salesman up straight away, told him about it and said that i'd probably have to have it looked at locally, but expected Woking to cover any bill if it wasn't considered warranty because PDI should have picked it up. He said he'd pass my comments on to his bosses, never heard a thing back. Luckily enough, my local dealership's (Pulman, Durham) affiliated body shop sorted it out free of charge.

2 days later, I went to wash the car for the first time and the majority of the bodywork has the texture of frosted glass (the door handles are nice and glossy though, which is why I didn't notice at pick up). Back to the local dealership group's warranty manager, who confirm that the bodywork is heavily contaminated by fallout and the assessor said he's never had a car with so much contamination on it to feel the way it does. The PDI at Woking seemingly did nothing to prep the car properly and remove the fallout that will have been present from the car's travels from Germany to the UK and any storage on the way. So I'm back on to Woking and pretty much get the brush off until the local dealership's warranty team email Martin Lang at Woking. Martin promises to look into it and with the email received, its hard to deny the fallout presence or that it wasn't present at PDI.

I've had a few emails since where i've been promised a clay bar, but I was working away for a week and was a little late in responding to one of Martin's emails that he was still working on it. I replied back and have heard nothing else.

It's a sellers market at the moment, and companies like this can get away with shoddy aftersales until supply is restored and people can go where they get good customer service. Buyer Beware.

A week prior, i'd bought myself a Born in a different colour from Cupra Twickenham and could not have been happier with the experience.

Really pleased with the service at SMC Aldershot. Geoff Wilson was really helpful when buying our Clio - very happy with the car.

So happy with the service from SMC Motorgroup in Woking. Collected our new Cupra Formentor from them today, and they have been reasonable, competitive and most of all friendly from initial contact to collection.

There were some issues with the online signing - no fault of SMC and a HQ issue at Cupra, and even with this Martin Lang kept us fully updated and tried his best to sort which he ultimately did.

Big thank you to Louanne and Martin, we love our car and our little boy loves the teddy you gave him! The small touches make all the difference.

Look forward to seeing you in 12 months for servicing!

Had arranged to buy and pick up a Dacia Duster from SMC Weybridge. Agreed a price, payed a deposit and arranged collection on a Sunday which they don’t usually do hand overs on a Sunday which was helpful. I was only able to pick up the car on a Sunday due to work commitments
The car had to have a cam belt change before I was to pick it up, unfortunately someone fell over in the workshop and hurt themselves so the cam belt couldn’t be done ready for the agreed day (obviously only one person working in the workshop) so they cancelled the the hand over on the Thursday before the pick up day of Sunday. Had my old car picked up on the same Thursday morning ready for the new cars arrival so that left me with no car. I had booked a train ticket (£37.70) down to Weybridge for the collection which I also lost and had also changed my insurance over to the new car at a cost of (£94.20 + £25.00 amendment charge) which I also lost. They offered to have the car done by the following weekend (miraculous recovery in the workshop) but not for pick up on a Sunday!!!
Got my deposit back and that’s all, no apologies or compensation.(Alex not a lot of help) Will not use again .
S.Cole.

Trustpilot will only allow people to say lovely things about car company Seat and nothing else other than that is allowed.Ok.I`ll adhere to their restrictive guildlines and not say what i think anymore.Constructive criticism isnt allowed.Pity.

Fantastic customer service before during and after purchase. Martin and the team in Weybridge took us through buying our first electric car step by step. Nothing was too much trouble and the gave great impartial advice about their vehicles v the competition.
No high-pressure selling and they gave us time to make a great decision.

Bought a car from this dealership in Weybridge. It had an issue which needed a part replacement which was replaced and issue resolved. There were a few hiccups which was understandable. Tony Smith from the service center was helpful and gave a listening ear to the problem. His listening and understanding skills are indeed commendable. More than a month now and the car is doing great.

We purchased our Renault capture in 2017. And the service has been excellent. Thanks to Adam lewis and the team

I phoned to book my Ateca in for its service, and had the pleasure of dealing with David.

He’s knowledgeable, experienced, calm, attentive and caring.

He kept me fully updated and explained how his service team had managed to carry-out a good ol’ fashioned repair, rather than just replacing an item!

Well done David and well done SEAT Woking!

We bought a SEAT Leon from SMC Woking two years ago. The car is great, the service is SUPERB.

THANK YOU DAVID C, Senior Service Advisor, for being so lovely, helpful, going the extra mile to provide all the support I needed at a difficult time. I cannot thank you , nor praise you enough.

SMC Sweat are a bunch of lovely people, cannot recommend them enough.

Bought a used car from Woking Seat. The whole process was very efficient and easy. The salesman was very helpful and processed the sale without any problems at all. The car was well prepared and ready for collection at the agreed time. Thoroughly recommend them.

I had my car serviced , was really easy to book and they collected my car. Was delivered back just a few hours later. Very good communication and friendly staff. My car then developed a problem( unrelated to the service) and again they dealt with it very efficiently and it was repaired under warranty.
I can’t think of anything I would suggest to make it better!