Smashing Logo Arvostelua 

Vastaus yritykseltä Smashing Logo

11.9.2026

Hallo,

diese Darstellung entspricht leider nicht unseren Unterlagen.

Sie haben Ihre Bestellung erhalten und uns anschließend selbst per E-Mail geschrieben, dass Sie das Logo bereits geändert haben und dazu noch eine Frage hatten. Unser Support hat Ihnen ebenfalls per E-Mail geantwortet, da wir ausschließlich E-Mail-Support anbieten.

Daher können wir weder nachvollziehen, dass die Bestellung „nicht erhalten“ wurde, noch dass unser Support nicht erreichbar gewesen sei.

Sollten weiterhin Fragen offen sein, können Sie bitte jederzeit gerne auf unsere E-Mail antworten.

Vastaus yritykseltä Smashing Logo

9.9.2026

Hi Daniel,

Thank you for taking the time to share this. We’re very happy to hear that you’re pleased with the logo itself, and we’re sorry that the add-on products didn’t meet the expectations created by the previews.

If the impression you received from the promotional material differed significantly from the value you felt you received, we absolutely want to take that seriously. Customer satisfaction is important to us, and in a situation like this we would be happy to review a refund rather than leave you disappointed with your purchase.

From what we can see, we received your request to change the business card design, but we have not received a separate refund request from you since. Please reach out to our support team and we’ll be happy to review this with you.

Vastaus yritykseltä Smashing Logo

8.9.2026

Hi,

We’re sorry you had trouble with the installation.

Our support team is always happy to help with setup questions and guide customers through the process. Unfortunately, we weren’t contacted before this 1-star review was posted, so we had no opportunity to assist.

A quick message to support would likely have resolved the issue very easily.

Vastaus yritykseltä Smashing Logo

4.9.2026

Hallo Cordula,

schade, dass dieser Eindruck entstanden ist. Unser Kollege Dominik hat dir am 31. August per E-Mail genau erklärt, wie du dein Rebranding 100 % kostenlos umsetzen kannst. Dabei bist du keineswegs nur auf eine Farbänderung beschränkt – du kannst auch ein komplett anderes Logo verwenden.

Auf diese E-Mail haben wir anschließend leider keine Rückmeldung mehr erhalten. Tausende unserer Kunden haben ihr Branding bereits auf diesem Weg erfolgreich angepasst, daher funktioniert diese Möglichkeit definitiv.

Falls bei der Umsetzung etwas unklar war, helfen wir dir natürlich gerne weiter. Antworte einfach auf Dominiks E-Mail, dann schauen wir uns das gemeinsam an.

Vastaus yritykseltä Smashing Logo

2.9.2026

Hi,

For clarification, 1,000 TL is approximately €17, and this purchase was for our lowest-priced package.

That package includes a single high-resolution logo file, exactly as described at the time of purchase. It is therefore not accurate to describe the delivered file as a “low-quality image”.

We are sorry that you felt the need to leave a 1-star review without even getting in touch with us first. We would have preferred to grant you a refund since we want our customers to be satisfied with their purchase.

Vastaus yritykseltä Smashing Logo

1.9.2026

Hi,

The coupon code is available directly in the standard Paddle checkout before payment is completed, and it has been used successfully by many other customers during our last promotion.

We understand that you may have missed it during checkout, but it is simply not accurate to say that there was no way to enter the voucher or review the purchase before completing it.

A quick message to our customer support would have been enough for us to resolve this and refund the 50% difference. We would have been happy to help before an inaccurate one-star review was posted.