Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I really do not like the new website design for 2026. Not only have they put several unnecessary pushes to be able to submit reviews many of the features are unnecessary. You are now required to uploa... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I spent all this time filling out every section of the review, got green check marks across the board, and still couldn’t submit it. No error message, no explanation — just nothing. Total waste of t... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

On 14th of Jan I wrote a review on sitejabber. They notified that review will be posted within 48 hrs but this timeline had already been completed and I haven't received any confirmation for my revie... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

so I might expand on this later.... but basically 2 things: 1) the view count on SJ is false. it's wrong. the view count will increase before your review goes live, and will also increase wh... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Arvostelusivusto

Yrityksen kirjoittama

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.


Yhteystiedot

1,6

Huono

TrustScore 1.5/5 tähteä

305 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 61 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Review was not published...

I left a review about a Bosisto's product. It was a lenghty one about the ingredients on their nasal spray which was not published on Sitejabber. They deleted it with no explanation. This leads me to believe that they are not a true representation of uncontrolled customer reviews. - response to reply by Sitejabber - it's been months and still not there 🤔

1. joulukuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hello Priscilla, thank you for sharing your concern. Reviews are generally posted within 48 hours, but some may be flagged for further review, which can take up to 30 days. Honest, authentic reviews on Sitejabber are at the heart of what we do – you can learn more about our vetting process at https://www.sitejabber.com/faq#fake.

Saanut 1/5 tähteä

SEEMINGLY SHADY CONNECTION BETWEEN LENSA and SITEJABBER

Numerous people on Sitejabber.com--allegedly a job search evaluation site--gave bad reviews on a supposed job search site called "LENSA". What immediately made me suspicious of both Sitejabbera and Lensa is that Lensa answered a lot of the complainants by writing that "Lensa reached out to the complainant on Sitejabber's Job Resolution site bit got no answer".

What?! Why would the rater of a job search website have a "job resolution site? They would have no information qualifications or manpower to do this.

Sounds as if Lensa owns Sitejabber or something else shady is going on. I'd run like hell from both!

18. joulukuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey Christie, could you please send us more information at sayhello@sitejabber.com? Sitejabber is a review platform and not a site for resolving job searches. We’d like to better understand your concern to best address it. We look forward to hearing from you, thanks.

Saanut 1/5 tähteä

Sitejabber is a criminal enterprise

Sitejabber is a criminal enterprise. They only allow (un-verified) negative reviews (denying all positive reviews - we had 100s denied) and then try to blackmail you into buying their premium "service" in order to receive positive reviews. Beyond predatory scam.

1. marraskuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hi Jody, we appreciate the opportunity to address this. To allow for full transparency, we don't prevent reviewers from leaving negative feedback. Sitejabber doesn’t spotlight negative reviews over positive ones either.
We don’t in any way charge businesses to take down reviews, or charge for positive reviews. We also don’t deny positive reviews. Removal of negative reviews can only be done if the reviewer violates our Terms of Service – see https://www.sitejabber.com/faq#fake. Our platform is for monitoring, collection, and publishing of all types of reviews – and across multiple sites, not just Sitejabber’s. Customers do get a “Resolution Window” that allows them to address any issues raised in a review. Hope this helps.

Saanut 2/5 tähteä

I always thought SiteJabber was good...

...until I had an experience with an actual scam website - MBenzGram.com. Trustpilot picked up on them posting a bunch of fake reviews, where they have a 2.2 star average and a warning label. On SiteJabber, the scam website has 4.35 stars and tons and tons of fake reviews that there seems to be no way to report or have taken down. Now I realize that TrustPilot is better.

15. marraskuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey Ken, thanks for bringing this to our attention. This particular business does use verified review collection methods, but we will certainly have our compliance team investigate further.

Saanut 1/5 tähteä

sitejabber is a scam website POS and defrauds businesses. fight back

Another scam website similar to a company that goes by Ye$p and unfortunately, they had defame your company end in name of “customers service” the ones that are defrauding legal small businesses.
So after some digging we found out that they somehow got a fraudulent grant from the National Science Foundation what a bunch of garbage. This is where we're going to start to complain and we're going to get to the bottom of this fraudulent grant that they got.
Secondly if you don't pay for their so-called services then your website and legitimate reviews Gets stifled.
A scam is a scam is a scam no matter which way you try to spin it sitejabber is a scam website.
Do not pay these ass-holes a dime.
keep stifling our reviews we're coming after your bull-$hits ass company for all the fraud that it has done.
The employees for this company please be aware and be warned you're working for a fraudulent company who defrauds small business.

2. lokakuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

you will only waste your time

you will only waste your time, dont try this website , you will only waste your time, dont try this website

2. lokakuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey Elie, we’d like to learn more about your experience. Can you shoot us an email at sayhello@sitejabber.com? Thank you.

Saanut 4/5 tähteä

SiteJabber was falsely defamating my website

SiteJabber was referring its visitors to a one star review of my website at the Better Business Bureau (BBB), which does not exist! My website has not been reviewed by the BBB. SiteJabber must be mistaking identity of someone else and unintentionally spreading false BBB rating, thus unintentionally defamating my website with an unintentional libelous claim or reference to a non-existent one-star BBB review. After I've contacted SiteJabber and asked to remove the erroneous reference they did not reply. UPDATE (November 2022): SiteJabber has updated my website review and therefore I upped my review of SiteJabber to 4 stars now.

1. lokakuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey Tom, we apologize for the mix-up. Thank you for updating your review, it’s never our intention to hurt a business.

Saanut 1/5 tähteä

This review site is a scam

This review site is a scam. I received a negative review that was totally untrue. I asked them to remove it and sent proof it was incorrect but they didn't want to know. I know of other business owners that have had fake negative reviews too and site jabber will only remove it if they pay. Also as soon as you start complaining they pay to get to the top of your businesses search results to try and panic you into paying up. Don't use.

1. lokakuuta 2021
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Thank you for sharing your concern. We appreciate the opportunity to address this. To allow for full transparency, we don't prevent reviewers from leaving negative feedback. Sitejabber doesn’t spotlight negative reviews over positive ones either.

We don’t in any way charge businesses to take down reviews. Removal of negative reviews can only be done if the reviewer violates our Terms of Service – see https://www.sitejabber.com/faq#fake.

In fact, our platform is for the monitoring, collection, and publishing of all types of reviews – and across multiple sites, not just Sitejabber’s. Customers do get a “Resolution Window” that allows them to address any issues raised in a review. We hope this helps.

Saanut 1/5 tähteä

Got shadow-banned for no apparent reason

I had an account on Sitejabber for almost a year. I had written 8 reviews and had 8 helpful votes. But then just a few weeks ago, I got shadow-banned—for no apparent reason. All my reviews were removed publicly, and became visible ONLY when I logged in.

I sent Sitejabber an e-mail asking why, but got NO response. So, just for an experiment, I sent them another e-mail (from another account) pretending to be a company manager who didn't like some negative reviews left for his company. And guess what? They RESPONDED! Here's part of their response:

"Thanks for reaching out!

"If you haven't already, I would claim your business profile by registering for a free business account . . . ."

So, if you're a business that's reporting a "problem," they care enough to respond. But if you're "just" a normal user and want to know why you got shadow-banned, they don't care.

Please stay away from this corrupt company! 🤮

1. syyskuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey Don, thanks for reaching out. We can’t imagine how frustrating this situation must be. If you’re still able to see your reviews when logged in, the reviews did not get deleted but were simply filtered. The review filter uses an algorithm that attempts to display only the most relevant content by screening certain reviews. You can learn more at https://www.sitejabber.com/faq

Your initial email may have been sent to the wrong email address or could have been accidentally filtered out. Could you please shoot us an email at sayhello@sitejabber.com? We look forward to hearing from you and making things right.

Saanut 1/5 tähteä

Poor loading time for signing in

What are up with these poor loading times for logging in

25. elokuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey there! We’re sorry you’ve experienced technical difficulties. If the problem is recurring, please reach out to us at sayhello@sitejabber.com and we’re happy to help. Thank you.

Saanut 5/5 tähteä

Excellent site

Excellent site, was able to get a full refund from a terrible scam company in china called ‘light in the box’ After writing a review, how bad light in the box was. Not refunding when the goods have been sent back and very poor quality goods!
I received an email from them offering me a full refund. It took backward and forth with email for 3 weeks until I wrote a dissatisfaction review on sitejabber,
Thank you sitejabber keep up the good work!

3. heinäkuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

We have your back! We’re thrilled to hear you were able to dodge a scam using Sitejabber. Thank you so much for sharing your experience.

Saanut 4/5 tähteä

One of the safest Review site

I've been using sitejabber for a while now. Is one of the best after trustpilot.

15. elokuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Thank you. We value your feedback.

Saanut 1/5 tähteä

Service is crap and what they offer…

Service is crap and what they offer isn't true. Reviews don't show up, they blame other apps even though they installed theirs and did the setup after any other app was signed up. My Dev has said that they are wrong anyway and that it's because they are reviews from our previous review company. They literally have NO idea what they are doing. They don't understand what e-commerce requires in regards to reviews. They have an extremely high turnover of staff and are not worth even close to the $3400 fee.They dont help you, they promise things that they dont understand let alone can provide. Wouldnt reccomend even if they were $100 for the year.

9. elokuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hi Carla, in some scenarios we aren’t able to pull reviews from other apps or sites. Reviews are flagged for such things as inappropriate language, irrelevant content, solicited reviews, site-promotion spam, competitor spam, or other Terms of Service violations. You can learn more about the process at https://www.sitejabber.com/faq#remove.

We’d like to learn more about your experience, can you reach out to us at sayhello@sitejabber.com. Thanks.

Saanut 1/5 tähteä

Absolutely terrible

Absolutely terrible. They disallow reviews for certain companies..... I wonder if the companies that cannot get bad reviews paid them.........

27. heinäkuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Thank you for sharing your concern. We don’t in any way disallow reviews, all reviews are generally posted within 48 hours, but some may be flagged and put on hold for further review. Sitejabber doesn't prevent reviewers from leaving any kind of feedback, positive or negative. We hope this helps.

Saanut 5/5 tähteä

Wonderful site to get honest reviews.

I have been using Sitejabber site for almost a year now. I have been able to patronise great and quality brands/products from other people's honest review on the Sitejabber site. These reviews helped me in making informed decisions about which company to patronise and the ones to avoid. The Sitejabber site has really been helpful to my online shopping experience. They are doing a great job.

20. heinäkuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

WOO HOO! That’s our goal every time. We’re thrilled you’ve been able to connect with great brands using our site. Thank you so much for sharing your experience.

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin