Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I really do not like the new website design for 2026. Not only have they put several unnecessary pushes to be able to submit reviews many of the features are unnecessary. You are now required to uploa... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I spent all this time filling out every section of the review, got green check marks across the board, and still couldn’t submit it. No error message, no explanation — just nothing. Total waste of t... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

On 14th of Jan I wrote a review on sitejabber. They notified that review will be posted within 48 hrs but this timeline had already been completed and I haven't received any confirmation for my revie... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

so I might expand on this later.... but basically 2 things: 1) the view count on SJ is false. it's wrong. the view count will increase before your review goes live, and will also increase wh... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Arvostelusivusto

Yrityksen kirjoittama

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.


Yhteystiedot

1,6

Huono

TrustScore 1.5/5 tähteä

305 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 61 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Your Go-To Source for Honest Business Reviews

Excellent website that helps consumers make informed decisions about the businesses they interact with. It's a user-friendly platform where people can share their experiences and opinions about companies. Sitejabber's review system is fair, transparent, and easy to use. They verify all reviews to ensure that they're genuine and unbiased.

Sitejabber also provides a unique feature that allows users to report scams and fraudulent activity. This feature is incredibly helpful for anyone who wants to avoid falling victim to online scams. Moreover, Sitejabber's customer service team is responsive and helpful, making it easier for users to address any issues they may encounter.

Overall, Sitejabber is a highly valuable resource for anyone looking to make informed decisions about the businesses they interact with. It's an easy-to-use platform with a fair review system, a scam reporting feature, and a helpful customer service team. I would highly recommend Sitejabber to anyone who wants to ensure they're dealing with trustworthy businesses.

22. joulukuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Thank you so much for your review Sharif! We're so glad you found our website helpful 🙂

Saanut 5/5 tähteä

SiteJabber is very interesting site

SiteJabber is very interesting site. I have used this site a few months, my experience is very good. They help me to my online shopping experience. They are doing a good job.

17. huhtikuuta 2023
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey Jon, thanks for taking the time to leave us a review. We’re glad we’ve been able to help your shopping experience.

Saanut 1/5 tähteä

No idea why/how I received an email…

No idea why/how I received an email asking to leave a review. No thanks, unsubscribed of course. Few days later a reminder to leave a review... Unsubscribed for a second time. Spammers.

12. huhtikuuta 2023
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey there, we apologize for any inconvenience. Our intentions are never to spam anyone, we’re sorry this has been your experience.

Saanut 4/5 tähteä

After alot of effort reviewing…

After alot of effort reviewing ,Sitejabber seems to appreciate me more .

10. huhtikuuta 2023
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

We certainly do appreciate you. Thanks for sharing your experiences. :)

Saanut 1/5 tähteä

VVA USELESS !

VVA USELESS ! I have trying since November of 2022 to get a REPLACEMENT LIFETIME MEMBERSHIP CARD. I HAVE CALLED, TEXTED, LEFT VOICE MAILS, CALLED AGAIN AND AGAIN. IT'S STILL APRIL 11TH OF 2023. STILL NO MEMBERSHIP CARD.

6. huhtikuuta 2023
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey, Roy! Can you send us more details at sayhello@sitejabber.com? We’d like to learn more about your experience. Thank you.

Saanut 1/5 tähteä

Total scam

Total scam they leave bad reviews to businesses so they can get paid to remove it.

3. huhtikuuta 2023
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey Philip, we appreciate the opportunity to address this. To allow for full transparency, we don't prevent reviewers from leaving negative feedback. Sitejabber doesn’t spotlight negative reviews over positive ones either. Additionally, we also don’t leave reviews ourselves. Every business has the ability to monitor and dispute reviews using our review management platform (for free). If you need any assistance, please reach out to us at sayhello@sitejabber.com

Saanut 3/5 tähteä

Ein Bewertungsplattform ähnlich wie…

Ein Bewertungsplattform ähnlich wie Trustpilot. Der Aufbau einer Bewertungsseite ähnelt dem Aufbau der Truspilot-Webseite. Auf der Bewertungsseite wird auch das Rating von anderen Bewertungsportalen für das bewertete Unternehmen angezeigt, unteranderem auch wie das Rating auf Trustpilot ist. Hier kann man die Bewertungen ebenfalls wie bei Trustpilot filtern, doch leider funktioniert diese Filterung öfters nicht.

PS: Es ist keine Verkaufsplattform wie hier eine andere Bewerterin schreibt!

12. maaliskuuta 2023
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hi, Nicole. Thanks for the review. We’re passing down your feedback regarding filtering to our development team.

Saanut 1/5 tähteä

Can't even log in to leave a review

Tried to leave a review on SiteJabber... I have a login there and have filed reviews in the past, but all the links on their page related to login functionality were dead.

Expected to write my review, and then log in in the process of filing it. Then I tried logging in before starting to write up my review. But in each case the site was effectively inaccessible to me. Had a proof of purchase photo and everything.

Seems like SiteJabber is not interested in community reviews any more. I won't waste my time with them in future.

9. maaliskuuta 2023
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hi there, we deeply apologize for any inconvenience. Could you please reach out to us at sayhello@sitejabber.com? We’d like to further investigate what could’ve gone wrong here. Thank you.

Saanut 2/5 tähteä

Beware

They will not and do not appreciate 100% open honest real website/business reviews.They didn't even suspend or close my account they just made it so I cant click on anything on their website(I checked on three different browsers)except customer support.I contacted them and told them what is going on with their website and they responded with "oh we can't duplicate the problem" and then never responded or replyed to me again but yet the keep sending me automated emails about other things.Responding by asking me to contact them is simply unprofessional since I have already contacted them and they didn't respond,they didn't care to "look deeper" because if they wanted to find out if something were wrong with their website(which there is) they would have done it when I contacted them.I DID previously contact them with all the details several times.Their response to my review is just insulting and proves my point.Also another reviewer has reported the same thing is happening to them so this backs up what I am saying as truth.What is also true is I have never been contacted by site jabber after leaving a positive review and asked by them to change it to a negative review.All my reviews I have left are of my own accord/volition.

3. maaliskuuta 2023
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey there, we apologize for any frustration this may have caused. Could you please send us an email at sayhello@sitejabber.com with specific details? We’d like to take a deeper look into your account and see what went wrong here. We appreciate the opportunity to make things right and look forward to hearing from you.

Saanut 1/5 tähteä

SiteJabber is a complete scam. They want money for our customers positive reviews to be published. …

Our customers have been leaving positive reviews on SiteJabber but SiteJabber refuses to publish positive reviews unless we pay for their service. This company is a complete scam and claim to be the good guys but truthfully they are what’s wrong with review business in general.

5. maaliskuuta 2023
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey Mayer, thank you for sharing your concern. We appreciate the opportunity to address this. To allow for full transparency, we don't prevent reviewers from leaving any kind of relevant feedback. We also don’t in any way charge businesses to take down reviews or have reviews published. Reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days. If you continue to have issues seeing reviews, please contact us at sayhello@sitejabber.com.

Saanut 1/5 tähteä

As others have said they post negative…

As others have said they post negative reviews and not positive reviews. This is clearly to "encourage" you to pay for the premium membership to address this. We have many customers that have told us they have initiated a positive review and have a confirmation email yet the review never posts. We have reached out to Sitejabber about this and get a canned response that is a cut and paste. Ironic that there is a scam site about being scammed.

27. helmikuuta 2023
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey Charlie, we apologize for the frustration this must’ve caused. We’re glad to look into the missing reviews for you. Can you please reach out to us at sayhello@sitejabber.com?

Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. We don't prevent reviewers from leaving negative feedback, nor do we spotlight negative reviews over positive ones. We also don’t charge businesses to take down reviews, and reviews are only removed if they violate our Terms of Service – see https://www.sitejabber.com/faq#fake.

Saanut 5/5 tähteä

Site is Alive Finally!

With my below statement, Sitejabber promptly came up with the solution and I am so glad to change the decision. Thank you Sitejabber for your help.

[Old Statement] Its a site where no one responds back and they write your company negative reviews so you can create an account on their site.
No one replies back, review sites must validate the reviews before they post but this site is a real spammer.

1. helmikuuta 2023
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hi there. In the spirit of transparency, company profiles are automatically created whenever a customer or user reviews a site. Companies can then claim their own profile for free and begin managing reviews. We’re happy to look into your account and get any invalid reviews resolved. Can you please reach out to us at sayhello@sitejabber.com? We look forward to making things right.

Saanut 1/5 tähteä

Sitejabber colludes with scam websites.

I wrote a negative review on about a dating website. I'm not sure it got saved due to me being too quick fingered. I tried to sign back into site jabber and forgot my password. I requested an email three times to reset my password. I'm still waiting for their email. I'd say they are a scam and could be tied to shady scam sites to protect them. The reason I say that, is the company I wrote the truthful negative review on, contacted me wanting me to agree to not say anything negative about them. Only then would they take my profile off line. Looks like info sharing to me. Sitejabber will take money however it comes.

14. helmikuuta 2023
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey Robert, sorry for any inconvenience this must’ve caused. There’s a possibility that you may have reached the wrong email. Can you please contact us at sayhello@sitejabber.com? We’re happy to look into this and reset your password for you.
Btw, we’re not directly affiliated with any of the companies listed on Sitejabber – we’re a reviews website where buyers like you can leave feedback on businesses and their products. We also do not share sensitive reviewer data or ban/remove profiles.

Saanut 1/5 tähteä

What a joke

They allow fake spam reviews to be published on your company profile. 1 star obviously FAKE reviews that they say they need 5-10 business days to take down. Looks like they have zero human moderation over there. Crypto spam reviews are being published on legitimate business profiles and they will not take it down in any expedient manner. Pitched me their paid services when I requested that obvious spam reviews be removed.

EDIT: Responding to their comment, no, not every review platform is dealing with this. Some review platforms employ human moderators to verify the identity of every reviewer before publishing. There is no reason a review company should not be moderating every review using a human moderator.

2. helmikuuta 2023
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Logan, we understand that fake reviews are a huge concern. In fact, the more popular the review platform, the more it attracts fraudulent reviews – and sadly, every prominent review platform is dealing with this. Sitejabber uses sophisticated algorithms to detect patterns of fake reviews, and we rely on our community to flag suspicious content. We also have a dedicated, live moderation team that assesses reported reviews – this manual process means it can take 5-10 business days to process removal requests. If you're still seeing fraudulent reviews on your business profile, please reach out to us at helpdesk@sitejabber.com so we can help.

Saanut 1/5 tähteä

SCAM

SCAM. Auto renews, even with written cancelation from prior YEAR. Will not respond to repeated inquiries. AVOID THIS COMPANY.

8. helmikuuta 2023
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hi Laura, we sincerely apologize for the mix-up and frustration this must have caused. The charge was immediately refunded as soon as we became aware of our mistake.

Saanut 1/5 tähteä

Finger weg

Alles! Läuft! Nicht!
Ware kommt viel zu spät. Retournieren auf eigene Kosten-ok. Bin ich mit einverstanden. Man bekommt aber kein Retourenlabel.
Ware für 150€, die ich nicht mehr brauche, da sie für einen Anlass war, der erledigt ist. Geht jetzt an einen Anwalt

12. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Nice experience.strong site with good…

Nice experience.strong site with good vision to enable viewers know how reliable a site can be

29. joulukuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey James, thanks for the feedback. We’re glad you’re having a good experience.

Saanut 4/5 tähteä

nice services just need to improve the…

nice services just need to improve the rate you publish your reviews

23. heinäkuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey Luke, thanks for the review. Can you email us at sayhello@sitejabber.com? We’d like to learn more about how we can improve our services. We look forward to hearing from you. Thanks.

Saanut 5/5 tähteä

They are good and reliable to build…

They are good and reliable to build your trust on other site.thanks to team sitejabber

30. joulukuuta 2022
Oma-aloitteinen arvostelu
SmartCustomer-logo

Vastaus yritykseltä SmartCustomer

Hey Kenneth, we appreciate the feedback. Thank you.

Trustpilot-kokemus

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