SmartBiz Bank, N.A. Arvostelua 

Very knowledgeable upfront folks to deal with. Very helpful and quick to respond. Would absolutely recommend Smartbiz and will use them again in the future.

The process took some time but it was worth it. We received great communication, clear information.

This is by far the very worst experience I've ever had with a financial institution. Applied for an SBA (7a) loan and was strung along for 3 months and then was held up at the finish line by questions and things that should have been asked very early on in the process. These people could care less about anything in the process and should be happily working at Wal-Mart when the bank dissolves itself.

Working with the team was an outstanding experience from start to finish. The process was seamless, efficient, and far quicker than I expected. Communication was clear every step of the way, and I always knew where we stood. As a business owner, I appreciated working with a team that understood how important timely access to capital is for growth. I would absolutely recommend them to other entrepreneurs looking for a knowledgeable, responsive lending partner. As a leader of a Fractional CFO firm, I also know that securing financing is only one piece of the puzzle, having the right financial strategy to deploy that capital effectively is what ultimately drives long-term growth.

The team was friendly, very helpful and patient. Each person working together to do what is best for us and meeting our needs.

Loan process took entirely too long. Underwriting was too slow responding and very rarely received a response on Friday or Monday I assumed these were their off days. Seemed unknowledgeable and biase towards us with their decisions. Very nit- picky and underwriting had poor communication and did things without informing us. You really need to review you underwriting department and do some retraining. The SBA manager (Desiree Escalante) was awesome to work with and very knowledgeable.

Very thorough with SBA process, they actually helped educate me with the inner workings of my business.
Thank You Judy!

This was the second time I’ve used them and would use them again. Friendly people and an easy process from start to finish!

The loan service was excellent from start to finish. The entire process was fast, clear, and very professional. Dessire Escalante was magnificent: she was always attentive, answered all my questions patiently, and guided me through every step with kindness and expertise. I highly recommend her services to anyone who needs assistance with a loan.

Steven was so great to work with. His attentiveness and ability to lay everything out so clearly was very much appreciated!

The account executive Emilia make the process smooth from start to finish.

Great service, communication and professionalism.

I had an excellent experience with SmartBiz. From the moment I submitted my application to the day I received funding, the entire process was smooth and efficient.

My contact person was very responsive and kept me informed throughout the entire process.

I was especially impressed that I received my funds in less than a month!

I highly recommend SmartBiz to anyone looking for a reliable and efficient lending partner.

The SmartBiz team was amazing to work with, and the process was very quick and seamless. Thank you for all the assistance.

Wonderful to work with. Walked me through the entire process.

Even though the 2025 government shut down in the middle of the process with the SBA, these folks worked tireless to get my loan as packaged as it could be so it could be submitted back to the SBA as soon as the government reopened. They kept me informed every step of the way. Closing and funding were done in hardly no time once the SBA blessed it.

Amount of time, intrusion into non-relevant information. Then broker cost.

Professional and Knowledgeable Team. Clear guidance through the process and effective timeline.

Thank you Smartbiz for the experience and exceptional customer service