Smart Arvostelua 

Bought a prepaid eSIM, they never sent the QR code and it's impossible to talk to someone on their site, Facebook, Twitter.

Literally a scam.

I don't like their services imbis na affordable yung mga bagay tinaasan lang presyo tulad ng unli data offer nila. Ang ganda pa non dati kasi nag avail talaga is yung pang 90 days which is dati 1299 then naging 1459 tapos ngayon 1949? Grabe smart ha. Mas gugustuhin ko nalang peso wifi nito. Yun kasi halos 2k na pangbili nalang ng bigas. Mabusog ka sana smart. Sana masaya pasko mo ta*na mo.

Bunch of clowns. Wasted a lot of my time trying to just get a simple SIM to work. How this company even runs is beyond me. Bought a SIM and trying to register it is a nightmare.

Nice one smart i subscribe to unlimited talk and text international for 45 days and is still charging me a fortune. Very disappointed

Purchased a Smart Gigaroam plan from the Smart App before I left for Japan, it worked. That plan expired so I bought another one while in Japan through the Gigaroam website accessed through the link from their txts the same day/afternoon - this is the same plan but cheaper by P300. This one didn’t work. Customer Service Chats were useless - in one session, the agent told me to try and use other ‘partner’ networks. I said I thought it only worked on one specific network,,she said try anyway. I did and got cut off from the chat. Inept and useless, not just an inconvenience when you’re out of the country.

I'm currently in pangasinan. Slow, interrupted and sometimes no signal at all. No notification or what so ever. I'm planning to switch to globe. It's almost 2 yrs and they never get better

shit wifi, shit company, blocks third party modems, death to thine

get better

As a regular customer of Smart Communications, I'm frustrated with the recent service disruption. My mobile data connection suddenly became unavailable due to a scheduled network enhancement. While I understand that such work is necessary for improving service quality, I received no prior notification about this — no SMS, email, or update via your app.

I've checked your official page, but there’s no announcement about this maintenance. As someone who relies on mobile data to work remotely, this lack of communication caused me to miss an important meeting.

Additionally, after reporting the issue, the agent I spoke with was patient and helpful, creating a ticket for my case. However, I received an email shortly after stating that support would respond within 120 hours (a whole week). This response time feels excessive, especially for a technical issue that impacts work.

I hope Smart can improve its communication around planned enhancements and provide more responsive support timelines.

Very, VERY Slow Connection.
Slow data connection's been goin' on for WEEKS already. Just using Chrome and it already takes a lot of time to load. Other social media platforms can't even load an image or play a video. What's with this service? Been enduring this for weeks hoping for a change, yet no improvement is being done.

Giving free\upgraded data or service packages doesn't make up your very slow connection, Smart. Fix your service.

It is one of the worst services I have every encountered. Their network is regularly down in metro manila. Frequently no service or very very slow service. Most recently, I haven't been able to access my bank account for two weeks because their network doesn't bloody work. Absolute waste of money choosing this provider. They are utterly useless. Just thieves stealing your hard earned money but not even providing half the service they promise to provide.

Don't even think about using them!
Bad service!
Pool connection!
Never provided you with the details!
They are in their opinion that the customers wrong and they are right! And on Manila airports 5G not connected I wonder if they have any!

No point calling them. Got an untrained fool who just said call back tomorrow.

I knew Smart we're bad but their just getting worse

they're good having some promos but it's unfair that it can be forward to other numbers and can't even redeem back the money in case that u don't need that load and the customer service through phone call before talking to the agents it's very hard for older once to use for and you can't even take a phone call anymore once you get wrong dial it's so awful!

I hate this network, although they provide good promos. Their network issues are not solved. Im having a problem with my signal and data connection but the service they provide are not friendly and until the end they do not resolved it

The worst customer service answer the worst signal out of the 80 countries I have been to. Without a shadow of a doubt Smart are the worst company I have ever dealt with on every level. The worst signal the worst data the worst customer service. Avoid at all costs.

slow internet connection

Catastrophic service. Three months ago I asked to fix my paid subscription which was not working. I'm still sending email reminder to the tech support they don't even answer.

It works. Some places. Sometimes. Not suitable for work or travel.

Too late action on repairing and improving signal in our place Batanes, it takes months before they will handle it. It kind of fustrating