Smart CoverArvostelua 

Katherine Hayes organised our boiler service all was good with that.
All other interaction with the company was not as good so won't be renewing contract

Claimed for our washing machine which had broke down. The operator said they would get back to us with a repair engineer within 24 to 48H. Have had to phone them twice with limited success to be told that the claim was being considered by the underwriters. Meanwhile we have no washing machine - its this type of emergency that this type of insurance is meant to minimize. The staff I have spoken to have been useless. This is the first ever claim on our policy which covers all the white goods in our kitchen and I am less than impressed with the response and service. Needless to say I can't recommend this company and I won't be renewing my policy

I am very pleased with the quike response from the time my concern was received by Kevin Jones,arrranged by Jim Matthews and attended by gas engineer Sam.The response, attendance and service is second best to none.

Jim Mathew came in and completed the service efficiently and told me that everything was OK. And the report would be sent via email mail, which I have recieived today.

Booked an appointment for my annual boiler service with Smart Cover n was easily booked and engineer was arranged. Engineer turned up on the appointed date and time and took 30-40 mins and the job was completed.

I contacted Smart Cover at 12 noon today to report that we had a blocked toilet. I stated that we had only one toilet in the house and that my wife and I are pensioners.
The operator insisted that we pay 3 months premiums in advance before taking our claim. We thus paid the additional money and told an engineer will call us when they are on there way.
Well it's nearly 11 o'clock at night and not a word from the company.
I've rang their 24/7 helpline on 03333449247 on numerous occasions and all we get is a recorded message saying that they are busy and leave a message. We we did leave many messages but still no one calls back.
We have paid our monthly premiums in good faith but have been so let down.
We don't have any family or friends nearby by to use their toilets.
What are we supposed to do?
Please can someone help us?

I was very pleased with the response after reporting a fault with my TV.
The claims handler, Katherine HAYES, arranged for a local technician, Paul, to contact me to discuss the fault and ultimately fix the problem. Katherine kept me updated and monitored progress.
I was impressed with the level of communication by Katherine and efficiency of the repair.

Once the claim was being dealt with by Katherine Hayes an engineer was in contact and the fault repaired a week after making the initial call to smartcover.

Con artists…. The worst ever company I have used the service is rubbish and staff so unprofessional, great way to answer the telephone (Hello) we have had no cooker working for 4 days now, firstly have to wait for approval then another waiting again for an engineer. Clear off Smart Cover go go domestic and General so much more professional, I have paid over £1200 for the last few years I have been with you. So £14.99 a month. And service has been awful. And to try and make a complaint is having a fight. This company should be investigated and closed down. Messing around with people’s money ( promise after promise but don’t deliver.

Quick service and made sure to keep me updated regularly. This was thanks to Katherine Hayes.

Great service

Katherine Hayes was very helpful and friendly throughout.

Prompt and friendly people I am dealing with.

Katherine was great and very expertise in dealing with my claim, Paid the delivery charge and now waiting for my New 40" Television, great experince and thank you again

Prompt no hassle. Matter of fact and quick.

I took out a Home Emergency Essentials contract for an annual premium of £189. Approximately 10 months in to the life of the policy I had a plumbing emergency whereby water was flowing from a faulty radiator valve. I called the emergency claim line - nothing, no response in over an hour of holding on. I ended up getting the services of a plumber on call-out.
I complained; the complaint was ignored, twice. I wrote to the Financial Conduct Authority who looked into it but said they could not act as Smart Cover are not regulated by the FCA. So that was a complete waste of £189. Avoid at all costs.

My problem was quickly fixed with an engineer coming out within a few days.
Katherine Hayes was very punctual in dealing with my claim.

As always Smart Cover was extremely helpful, best company to be with. Thanks a lot.

Great response by Katherine, dishwasher fault was repaired by the engineer within a few days of reporting the problem.

Katherine kept me informed at all
times. Great customer care. Thank you